Shanghai Grand Theatre Tours

We specifically booked the Family Deluxe room with swings because of the photos shown at the time of booking. Our toddler was very excited, as we had told them there would be a slide in the room. However, when we checked in, we were not given the room with the slide. When we asked staff, we were told that there was only one room with a slide, which was occupied and that this needed to be requested at the time of booking. This was not made clear to us during the booking process, which led to a very disappointing experience for our whole family. Writing this so others don’t make the same mistake and end up with disappointed children

Staff was super helpful and upgraded our room at no extra cost when we arrived. Not around much but was great still for our stay