Hongqiao 5 Stars Hotels

"Clean room"

"Concierge lady was not friendly and nor welcoming, but did successfully checked us in. Even after we asked for a room cleanup, we still saw an old towel and some dirt on the floor. Otherwise, view from room was good - had a good view of the bund, though not the Pearl tower. "

" The staff are generally nice, but I had a very bad experience with the laundry service. I checked out today and shall talk to them again with the issues through third parties. I asked the laundry room to clean a small pack of my baby’s clothes. The staff recommended that I leave the clothes with them so they could take care of it. I confirmed this with them twice. However, they asked my wife to sign a blank form, and later they charged us 1,800 RMB (about $300) just for washing a small bag of baby clothes. This was a terrible experience. I asked in advance three times about the service, but no one told us how much it would cost. Instead, they had my wife sign a blank form and only showed us the bill afterward. I will speak with them to discuss and resolve this issue."

"Great location, sitting close to a neighborhood with lots of activities and shopping options! The staff in the hotel were very friendly. Nice breakfast covered by the reservation."

"Very nice and comfortable "

"The luxury you expect with welcoming and accommodating touches that go above and beyond. The most comfortable bed we have ever slept on in a hotel, hands down. The views are incredible; the location is in the middle of it all and yet a step removed enough to find peace instantly. "

"Nice environment "

"Liked the rotating restaurant on the top, great room with nice views. Clean!"