Cottages in Osceola County

"Was exactly as described though kitchen could be better stocked to be able to use the oven"

"Needs better cleaning quality control. Not all days the room was made. "

"Room was clean, pool is excellent! Staff was extremely friendly and accommodating. We especially loved the $25 credit to use on food each day. Would definitely stay here again!"

"The breakfast was not the best the pool was good but the lady with tattoos at the bar was very rude, also my sink kept getting clogged and told them from the beginning of my stay but they didn’t do anything until the third day"

"While the staff was nice and the room reasonably clean(paper thin comforter has greyish stains) this hotel needs major renovations, it's quite old, don't know when it will actually convert to a Ramada. When we tried calling them before and during our stay with basic questions, their voicemail was Always full, not a good sign. One of the water slides wasn't working, the waters were ice cold, thought it was all heated. Our room smelled like smoke and weed, maybe it radiated from other rooms? though the hotel shows a very strict non-smoking policy? Outside it all also smelled like weed, we saw several shady people around the parking lot, didn't see security. Heard breakfast was bad, so didn't even bother. With kids, felt unsafe, I'd run from this place should be like a $60 nightly stay. Definitely wouldn't Recommend."

"The check in line was 45 minutes long. I had selected to pay at property, and they charged me 50% of the stay three days prior to check in. I called to ask what that charge was for, and they said it was a deposit that would be subtracted from my total at check in. “To make sure the card was active.” The clerk tried to charge me for the entire stay, insisting that the total cost was what remained after the deposit, and essentially tried to charge me $260 more. I showed her the proof of my receipt, and she made me wait another 30 minutes before coming back to claim it was a “glitch” in the system and adjusting my total to show the accurate amount. If I hadn’t caught the mistake, they would have pocketed an extra $260. Do not recommend this hotel. "

"The cleanliness of this hotel was not great at all. The shower had stains along the caulking, walls, and malfunctions throughout. You must note that they only housekeep clean the room every 3 days. So if your stay isn’t longer than 4 days you WILL NOT receive any housekeeping. Even after noting that, I simply requested that the floor be swept and mop while we were away for the day, they told me NO. This is a family hotel, many children, so expect your floor to be littered with food crumbs and such, the staff doesn’t care and they will not clean the floor at any time. Breakfast hours are very limited. A traditional hotel hours are 6a-10a, here it was 7a-9:30a and the cut off is strict. Only stayed here thinking it was similar to the Palazzo in Las Vegas, this place was nowhere near the quality in service or experience. DO NOT RECOMMEND"

"I reserve my room a month ago and I check in at 3am on second day which means the check in time was 3pm but I came late and when I came I wait 3 hours to get room because they said we are sold out what it mean do I make new reservation to say like that why you give my room to other members and the room was 170$ around like this they said will refund 50$ for that it’s insane "

"Family-friendly hotel. Included breakfast is a plus. Clean/comfy rooms. "