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"I relaxed at the spa. Staff was kind and able to cimmunicate in English. The buffet was great but the crabs were too salty."

"Amazing onsen access. Great location, clean. Nice cafe and coin laundry available."

"Nice 5 star hotel. The service and staff is top notch. The views are spectacular. Great place to retreat to and relax. We stayed here for 1 night in our trip through Hokkaido. My only issue was at check in. We were required to make the dinner reservations and meal selection at the front desk. And not everything we wanted was available to us. So it was very awkward experience in my opinion. I don’t know if I made a mistake not reserving the restaurants in advance but it is hard to know what you want for dinner up to 7 months in advance. Maybe it was just better to order room service. "

"Spacious room. Staff service was excellent. The onsen is awesome. Good location for the thermal park. "

"Older resort but food and onsens were great. Very convenient location to both the local sights as well as the shops. The on-site shop was also very handy to comfortably shop for some of the local products."