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The Westin Rusutsu Resort

5.0 star property
Guests soak in natural hot springs after a day on the slopes, then rejuvenate with aromatherapy treatments before enjoying a memorable meal at this mountain retreat

Choose dates to view prices

The Westin Rusutsu Resort offers a luxurious escape with an indoor mineral hot spring and 18-hole golf course. Enjoy aromatherapy sessions or sports massages at the spa, savor Japanese specialties at one of three restaurants, and take a refreshing dip in the indoor pool.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available
The current price is NT$5,989
NT$7,307 total
Mar 30 - Mar 31

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Standard Loft, 1 Bedroom

1 bedroom, premium bedding, down comforters, in-room safe

Standard Loft, 1 Bedroom

7.6 out of 10
Good
(4 reviews)

Highlights

Separate sitting area
Heating
Refrigerator
LCD TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
  • Mountain view
  • 818 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Loft, 1 Bedroom

1 bedroom, premium bedding, down comforters, in-room safe

Standard Loft, 1 Bedroom

Highlights

Separate sitting area
Heating
Refrigerator
LCD TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
  • Mountain view
  • 915 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard 4 Single beds 1 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Standard 4 Single beds 1 Bedroom - Two story, Non-Smoking

Highlights

Separate sitting area
Heating
Refrigerator
LCD TV
Pillow menu
Premium bedding
Down duvet
Separate bedroom
  • Mountain view
  • 990 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard 5 Single beds 2 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Standard 5 Single beds 2 Bedroom - Two story, Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Heating
Refrigerator
LCD TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
  • Mountain view
  • 1163 sq ft
  • 1 bedroom
  • Sleeps 7
  • 2 Double Beds

View all photos for Standard 3 Single beds 1 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Standard 3 Single beds 1 Bedroom - Two story, Non-Smoking

Highlights

Separate sitting area
Heating
Refrigerator
LCD TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
  • Mountain view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

View all photos for Deluxe Loft, 1 Bedroom

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe Loft, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Heating
Refrigerator
LCD TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
  • Mountain view
  • 818 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe King 1 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe King 1 Bedroom - Two story, Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Heating
Refrigerator
LCD TV
Pillow menu
Premium bedding
Down duvet
Separate bedroom
  • Mountain view
  • 915 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe 3 Single beds 1 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe 3 Single beds 1 Bedroom - Two story, Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Heating
Refrigerator
LCD TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
  • Mountain view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

View all photos for Deluxe 4 Single beds 1 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe 4 Single beds 1 Bedroom - Two story, Non-Smoking

Highlights

Separate sitting area
Heating
Refrigerator
LCD TV
Pillow menu
Premium bedding
Down duvet
Separate bedroom
  • Mountain view
  • 990 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Deluxe 5 Single beds 2 Bedroom - Two story, Non-Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Deluxe 5 Single beds 2 Bedroom - Two story, Non-Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Heating
Refrigerator
LCD TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
  • Mountain view
  • 1163 sq ft
  • 1 bedroom
  • Sleeps 7
  • 2 Double Beds

View all photos for Luxury Suite, 1 Bedroom (Two Story)

1 bedroom, premium bedding, down comforters, in-room safe

Luxury Suite, 1 Bedroom (Two Story)

Highlights

Separate sitting area
Heating
Refrigerator
LCD TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
  • Mountain view
  • 818 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Luxury Suite, 1 Bedroom (King, Two Story)

1 bedroom, premium bedding, down comforters, in-room safe

Luxury Suite, 1 Bedroom (King, Two Story)

Highlights

Separate sitting area
Heating
Refrigerator
LCD TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
  • Mountain view
  • 818 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Luxury Suite, 1 Bedroom (3 Singlebeds, Two Story)

1 bedroom, premium bedding, down comforters, in-room safe

Luxury Suite, 1 Bedroom (3 Singlebeds, Two Story)

Highlights

Separate sitting area
Heating
Refrigerator
LCD TV
Pillow menu
Premium bedding
Down duvet
Separate bedroom
  • Mountain view
  • 947 sq ft
  • Sleeps 5
  • 1 Double Bed

View all photos for Luxury Suite, 1 Bedroom (4 Singlebeds, Two Story)

1 bedroom, premium bedding, down comforters, in-room safe

Luxury Suite, 1 Bedroom (4 Singlebeds, Two Story)

Highlights

Separate sitting area
Heating
Refrigerator
LCD TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
  • Mountain view
  • 990 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Luxury Suite, 2 Bedrooms (5 Singlebeds, Two Story)

1 bedroom, premium bedding, down comforters, in-room safe

Luxury Suite, 2 Bedrooms (5 Singlebeds, Two Story)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Heating
Refrigerator
LCD TV
Pillow menu
Premium bedding
Separate bedroom
Down duvet
  • Mountain view
  • 1163 sq ft
  • 1 bedroom
  • Sleeps 7
  • 2 Double Beds
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About the neighborhood

Located in Rusutsu, The Westin Rusutsu Resort is near theme parks and in the mountains. Kyogoku Spring Water Village and Kaributo are local landmarks, and some of the area's activities can be experienced at Rusutsu Resort and Niseko Mountain Resort Grand Hirafu. Toyako Forest Museum and Niseko Takahashi Dairy Farm are also worth visiting. Take in the nearby slopes with cross-country skiing and skiing lessons, or check out other outdoor activities such as snow tubing and snowshoeing. Visit our Rusutsu travel guide
View more Resorts in Rusutsu
Map
133 Izumikawa, Rusutsu, Hokkaido, 048-1711

What's nearby

  • Rusutsu Resort featuring landscape views, snow and snow skiing
    Rusutsu Resort
    1 min walk - 0.0 km
  • Lake Toya.Toyako(Lake Toya) town is where the 34th G8 summit took place.
    Lake Toya
    24 min drive - 16.7 km
  • Perfect view at Hirafu #mountains #mountainsphotochallenge
    Niseko Mountain Resort Grand Hirafu
    42 min drive - 35.9 km
  • Jozankei hot spring town in winter.
    Jozankei Hot Spring
    51 min drive - 56.9 km
  • Niseko Annupuri International Ski Area
    40 min drive - 36.1 km

Getting around

  • Niseko Station
    27 min drive
  • New Chitose Intl. Airport (CTS)
    90 min drive

Restaurants

  • イーストセンターステーション
    5 min drive
  • Oktober Fest
    7 min walk
  • ルスツピザドゥ
    2 min drive
  • ルスツぶたドゥ
    3 min drive
  • 雪花亭
    18 min walk

About this property

The Westin Rusutsu Resort

Luxury resort near Rusutsu Resort
You can look forward to a golf course, an indoor mineral hot spring (onsen), and shopping on site at The Westin Rusutsu Resort. Skiers and snowboarders can spend time on the slopes at this resort offering ski passes, ski equipment rentals, and ski storage. For some rest and relaxation, visit the 2 hot springs or sauna, and indulge in aromatherapy, a sports massage, or a facial. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Japanese cuisine. Enjoy the 24-hour gym, as well as activities like snowmobiling and snowboarding. In addition to mini golf and a coffee shop/cafe, guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • Buffet breakfast (surcharge), a free area shuttle, and bike rentals
  • Hot springs on site, 3 outdoor tennis courts, and access to a nearby indoor pool
  • Guest reviews say good things about the overall condition
Room features
All 210 rooms offer comforts such as premium bedding and pillow menus, as well as perks like laptop-compatible safes and separate sitting areas.
More conveniences in all rooms include:
  • Bathrooms with separate tubs/showers and free toiletries
  • LCD TVs with satellite channels
  • Separate sitting areas, recycling, and refrigerators

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 10:00 AM to 5:30 PM at scheduled times and on request
  • Free area shuttle
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 3,300 for adults and JPY 2,310 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Atrium
  • Kazahana

Things to do

  • 18-hole golf course
  • 2 hot springs
  • 24-hour gym
  • 3 outdoor tennis courts
  • Bicycle rentals
  • Golf
  • Golf driving range
  • Indoor pool (guest access)
  • Mini golf
  • Sauna
  • Shopping
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Snowboarding
  • Snowmobiling

Family friendly

  • Access to nearby indoor pool
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Mini golf
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,184 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • In the mountains

Spa

  • 2 hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - 1:00 AM
  • Hot springs water temperature - 104 ºF
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Lever door handles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 23 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1993
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Room service

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must contact this property at least 1 week in advance to reserve the airport shuttle bus.
Additional breakfast fees apply for children under 12 years old booked on a breakfast included rate plan.
Rusutsu amusement park closed every Monday and Tuesday.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 6050 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

The additional mandatory fee covers a bathing fee per adult, collected at the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3300 for adults and JPY 2310 for children
  • Airport shuttle fee: JPY 5000 per person (one-way)
  • Airport shuttle fee per child: JPY 5000 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: JPY 6050 per day
  • Facilities fee: JPY 150 per person, per night and includes use of: hot tub; spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children ages 6 and older may use public baths with an accompanying adult of the same sex.

We should mention

Hot springs access available from 5:00 AM to 1:00 AM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westin Rusutsu Resort
Westin Rusutsu
The Westin Rusutsu
The Westin Rusutsu Resort Resort
The Westin Rusutsu Resort Rusutsu
The Westin Rusutsu Resort Resort Rusutsu

Frequently asked questions

Is The Westin Rusutsu Resort pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Westin Rusutsu Resort?

As of 2026/3/14, prices found for a 1-night stay for 2 adults at The Westin Rusutsu Resort on 2026/3/30 start from NT$5,989, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at The Westin Rusutsu Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Westin Rusutsu Resort?

Check-out is at noon.

Does The Westin Rusutsu Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 10 AM–5:30 PM on request. A fee of JPY 5000 per person applies.

Where is The Westin Rusutsu Resort located?

Located near the slopes, this Rusutsu resort is in the mountains, 0.3 mi (0.4 km) from Rusutsu Resort and close to winter activities such as cross-country skiing and skiing lessons. Lake Toya and Kyogoku Spring Water Village are also within 12 mi (20 km).

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Reviews

The Westin Rusutsu Resort Reviews

8.8

Excellent

9.2

Cleanliness

8.4

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 201 out of 351 reviews
Rating 8 - Good. 110 out of 351 reviews
Rating 6 - Okay. 22 out of 351 reviews
Rating 4 - Poor. 9 out of 351 reviews
Rating 2 - Terrible. 9 out of 351 reviews

Reviews

8/10 Good

Sumit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge rooms. Good breakfast.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to skiing, friendly staff
Stayed 4 nights in Dec 2023

10/10 Excellent

Hsin Ju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with full and thoughtful services for skiing. Comfortable room space. Look forward to visiting again soon.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with activities for all ages. Staff was friendly and helpful. Food at both restaurants was great. The room was spacious, clean and the beds were soft with high quality linens. I would definitely recommend this resort to anyone looking to visit Hokkaido!!!
Stayed 2 nights in Jul 2024

8/10 Good

Dr. Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff! Close to ski hill. Expensive.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kriscia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The moment we arrived, we were warmly welcomed by the staff. The service team is friendly and efficient. The room is fantastic. Bright and spacious. Amenities are good. Super clean. Very comfortable pillow. One of the best stays.
Stayed 1 night in Jun 2025

6/10 Okay

Mickael

Liked: Cleanliness, room comfort

Really pricely

The hotel is perfect location for skiing, however i have my 4 years old kid with me and i was surprise to not have any playroom for that small age kid, of course there is some which you have to pay everything butits open in the afternoon, a bit desappointed for Marriot! The buffet is saving weist, not so many choice and everyday similar. I pay more than 1400 dollars a night, really expensive hotel for what i use to take before as mariot or even hilton which i wasnt desapointed.
Stayed 3 nights in Feb 2024

10/10 Excellent

Eleftherious

Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff and the restaurant staff were all extremely friendly and they were very helpful with all of my requests and questions. I would highly recommend staying at the resort and eat at the restaurants.
Downstairs room is huge.
Extremely comfortable beds.
The view from the downstairs room
Another angle of the downstairs
Stayed 6 nights in Feb 2026

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities
spacious room. Convenient snow gear locker. Nice onsen
Stayed 3 nights in Mar 2026

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with great facilities and good quality buffet restaurant. Room was very spacious and exceptionally clean.
Stayed 2 nights in May 2023

10/10 Excellent

Shuji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and spacious.
Stayed 1 night in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Skiing very vlose
Stayed 5 nights in Mar 2025

10/10 Excellent

Deokhwan

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Jun 2023

8/10 Good

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience to the Rusutsu ski resort is a huge plus. However, the room was expensive and little things - such as waiting in line for 20 minutes to eat at the breakfast buffet - made it seem overpriced for what it delivered. No specific complaints but I would probably stay at the Rusutsu Resort Hotel next time for half the price.
Stayed 1 night in Feb 2023

6/10 Okay

Sylvia

Liked: Staff & service
Disliked: Amenities
Been coming back to stay at the Westin every year for skiing. Since covid it seems the standard has dropped. They have not also maintained the quality of the stay post covid. Example: quality of free in room amenities dropped, quality of food at breakfast buffet dropped For the price of the Westin compared to the hotels around the vinicity I would expect the quality to be maintained a little better. Otherwise, the place is clean and service staff are very helpful
Stayed 4 nights in Feb 2024

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms at the Westin are all lofts- really nice layout with the bedrooms on the corridor floor and a great living room with murphy beds and kitchenette on the lower floor. The toilet, bathroom sink area, and shower/tub are all in their own rooms so you can close the door to each one for more privacy. The only thing they don't have that would be nice is a microwave, so you can't heat up leftovers or soup. It forces you to eat at one of the many restaurants (three at the Westin and 5 or 6 at the Rusutsu Resort across the street). It isn't quite ski in/out but it is a short walk to the chairlift for East Mountain and Mt Isola, and a monorail short walk to West Mountain.
Stayed 6 nights in Jan 2023

10/10 Excellent

Vitalij

Liked: Cleanliness, amenities, property conditions & facilities
Was great experience to stay at Westin Rusutsu Resort. Perfect accommodation, and excellent service. Food is good at restaurant and massage was amazing.
Stayed 3 nights in Feb 2026

10/10 Excellent

MASEGI

Liked: Cleanliness, amenities, property conditions & facilities
スタッフの方もとても親切でした！
Stayed 1 night in Jan 2026

10/10 Excellent

MASEGI

Liked: Cleanliness, property conditions & facilities
とても居心地の良いメゾネットの部屋で、ゆっくりできました。温泉も最高です。レストランの料理も美味しかったです。また来たいと思います！
Stayed 1 night in Jan 2026

8/10 Good

ATSUSHI

Liked: Cleanliness, amenities, property conditions & facilities
イーストのスキー場に近く便利である。部屋が広く過ごしやすい。大浴場もあって良い。 スタッフの質はばらつきがある。フロントなどでキャパオーバーではないかと思われる状況があり高級ホテルの対応とは思われない部分も散見される。 毎年宿泊しているが朝食はクオリティが段々落ちてきているように思う。夕食のブッフェは今年は美味しかった。和食は美味しかったが提供まで時間がかかりすぎで値段も高いためコスパはとしては微妙。 宿泊費が高いのでソフトの面でもう一段の改善を望みたい。
Stayed 4 nights in Dec 2025

10/10 Excellent

Yuko

Liked: Cleanliness, amenities, property conditions & facilities
とにかく素晴らしかったです。お部屋も広くて快適でした。
Stayed 3 nights in Dec 2025

6/10 Okay

Tatsuya

Liked: Cleanliness, amenities
Disliked: Staff & service
外国人のスタッフさんに質問をしても、質問の意図が通じず、間違った案内を2度されたのが残念でした。。
Stayed 1 night in Sep 2025

8/10 Good

TETSUYA

Liked: Cleanliness, staff & service, property conditions & facilities
入れ墨入っていた方がいたので、4！ それ以外はオール5です。
Stayed 2 nights in Jul 2025

10/10 Excellent

Masaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スキー場が良い
Stayed 3 nights in Feb 2025

6/10 Okay

JUNICHIRO

人が変わって、ロボット的な働き方になったと思う。

フロントの人の表情がよくない。お客様をお迎えする表情の訓練が必要。
Stayed 2 nights in Oct 2024