Lobby
Check availability

Reviews of The Cliff Hotel

4.5 out of 5
The Cliff Hotel
West End Road, Negril, Westmoreland

Reviews

9.8

Exceptional

Rating 10 - Excellent. 194 out of 228 reviews" "
Rating 8 - Good. 28 out of 228 reviews" "
Rating 6 - Okay. 3 out of 228 reviews" "
Rating 4 - Poor. 3 out of 228 reviews" "
Rating 2 - Terrible. 0 out of 228 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property!
Stayed 1 night in Apr 2024

10/10 Excellent

Edie, Louisville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great service, massage was amazing
Stayed 2 nights in Mar 2024
Response from The Cliff Hotel on 2024/4/4
Hello Edie - Thank you for choosing the Cliff Hotel, it was a pleasure hosting you. Until then all the best!

10/10 Excellent

Farah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED this place. The property is just as beautiful as pictured and so relaxing. A nice contrast to a lot of the all-inclusive resorts that are typically busy and noisy. The staff is also so nice and welcoming. We met some amazing new friends and can’t wait until we visit again. Special thanks to Vernon and O’Neil for taking care of us!
Stayed 3 nights in Mar 2024
Response from The Cliff Hotel on 2024/3/23
Hello Farah - Thank you for choosing The Cliff Hotel for your stay. We are HAPPY to hear that you had great time with us and is looking to return.We can't wait for your next trip!Until then all the best

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the most beautiful property I've ever stayed at.
Stayed 3 nights in Feb 2024
Response from The Cliff Hotel on 2024/3/2
Hello Jonathan - Thank you for your lovely review! We look forward to having you back with us. Until thenAll the best!

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful well kept. Amazing staff. Great restaurant
Stayed 5 nights in Jan 2024
Response from The Cliff Hotel on 2024/3/2
Hello Steven, Thank you for choosing The Cliff Hotel, it was a pleasure hosting you. We are looking forward to your return!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. We loved the restaurant. I enjoyed sitting on the chairs near the cliffs listening to the waves .
Stayed 1 night in Feb 2024
Response from The Cliff Hotel on 2024/3/2
Hello Darrell, Thank you for choosing The Cliff Hotel, it was a pleasure hosting you. We are looking forward to your return!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet.
Stayed 2 nights in Feb 2024
Response from The Cliff Hotel on 2024/2/18
Dear Michael,Thank you for choosing The Cliff Hotel. it was a pleasure hosting you.Looking forward to your return.

8/10 Good

Yana

Liked: Cleanliness, staff & service, property conditions & facilities
Breathtaking views, very relaxing, great staff, bad WiFi if you need to work, very bad water pressure.
Stayed 1 night in Feb 2024
Response from The Cliff Hotel on 2024/2/18
Hello Yana - It was a pleasure hosting you, thank you for making it the Cliff Hotel. We are sorry to hear that you had Wi-Fi issues during your stay. The water pressure has been low in Negril for the pass months due to water flow. We are looking forward to your return for an even greater stay!Until then all the best.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a fabulous location, with amazing views of the sunset over the ocean. The staff are wonderful, especially LT the poolside bartender
Stayed 9 nights in Jan 2024
Response from The Cliff Hotel on 2024/2/10
Hello David,Thank you for choosing the Cliff Hotel for your getaway. We are happy that you had a great time with us, and that staff and service received met your expectation. LT and the entire Cliff Family awaits your return!

10/10 Excellent

Buddhika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, property has amazing views and absolutely stunning resort..
Stayed 1 night in Jan 2024
Response from The Cliff Hotel on 2024/2/10
Hello Buddhika - Thank you for staying with us, it was a pleasure hosting you!Looking forward to your return.

10/10 Excellent

Nikole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from The Cliff Hotel on 2024/2/10
Hello Nikole,Thank you for choosing the Cliff Hotel. We are looking forward to your return.

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came to Jamaica to celebrate my 40th birthday with friends and we all had an amazing time at The Cliff Hotel. The staff was extremely pleasant, and they even went out of their way to make a happy birthday sign with a Prosecco for my friends and I to celebrate. The property was very clean and the rooms were very spacious. And the sunset view was unforgettable. I would definitely come back and stay again.
Stayed 2 nights in Jan 2024
Response from The Cliff Hotel on 2024/2/10
Hello Stephanie,We are happy to hear that you had an amazing time here at the Cliff Hotel. Thank you for making us your first choice for such a special occasion. We can't wait for your return!

8/10 Good

Sonal

Liked: Cleanliness, staff & service
While this was listed as a five star it didn’t feel like one.
Stayed 10 nights in Dec 2023
Response from The Cliff Hotel on 2024/2/10
Hello Sonal - Thank you for choosing The Cliff Hotel. We are sorry to hear that your expectation was not met. Please let us know your feedback on areas we can improve on. We are looking forward to your return to have a better experience.

10/10 Excellent

Becky

Traveled with family and small children, Traveled with group
Stayed 3 nights in Jan 2024
Response from The Cliff Hotel on 2024/2/10
Hello Becky - Thank you for choosing The Cliff Hotel, it was a pleasure hosting you. Until next time All the best!

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Cliff Hotel on 2024/2/10
Hello Cheryl - Thank you for staying with us. We are looking forward to your return.

10/10 Excellent

Yoonjin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the guests in our party had a wonderful massage by Carolyn at the spa that is partly outdoors where you can hear the sound of the waves - highly recommend this experience to anyone staying at the cliff hotel! One of us was celebrating a birthday and we were surprised with champagne and chocolates in the room - it was a touching gesture and we really appreciated it! Each and every staff member’s attentiveness to detail and care played a big role in making our stay so special - thank you!
Stayed 3 nights in Jan 2024
Response from The Cliff Hotel on 2024/2/10
Hello Yoonjin - Thank you for this lovely review. We are happy to hear that you and your guests had a great time with us and that your expectation were met.

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from The Cliff Hotel on 2024/2/10
Hello Nicholas - Thank you for choosing The Cliff Hotel and for taking the time to review us. We are looking forward to your return. Until then All the best!

10/10 Excellent

Grant

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Cliff Hotel on 2024/2/10
Hello Grant - Thank you for staying with us. We are looking forward to your return!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from The Cliff Hotel on 2024/2/10
Dear guest,Thank you for choosing The Cliff Hotel. We are looking forward to your return.

4/10 Poor

Elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
website was misleading. gym is tiny and only one person can use it at a time. only 10 beach chairs to enjoy ocean front. no lap pool. no beach. very pricey for so little ammentiea.
Stayed 4 nights in Jan 2024
Response from The Cliff Hotel on 2024/2/10
Hello Elizabeth, Thank you for choosing The Cliff Hotel. We are sorry to hear that your expectation was not met. Please note that since Covid we allowed one person to use the gym so it can be cleaned after each use. We are located on the West End which is the Cliff side of Negril. There is no beach on the West End, the guest can access the ocean by using a ladder or Jumping in. We sent our guest off property for a beach day upon request. There are enough beach chairs readily available for guest at the pool area and Cliff Pods. We are looking to hosting you once more! Until then all best!

10/10 Excellent

Timea

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved everything about this resort - our third time here and always impeccable service, food, amenities - loved it and cannot recommend it highly enough! Thank you!
Stayed 6 nights in Dec 2023
Response from The Cliff Hotel on 2024/2/10
Hello Timea - It is always a pleasure having you at The Cliff Hotel. Thank you for your lovely review. We are looking forward to having you home soon!

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I are particular customers who put quality over quantity and the cliff never disappoints.
Stayed 3 nights in Dec 2023
Response from The Cliff Hotel on 2024/2/10
Hello Arthur, Thank you for choosing the Cliff Hotel. We're glad to hear that your expectations were met. We are looking forward to having you and Mrs. Ackerman with us once more!

10/10 Excellent

Daniel J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning property and vacation. Quiet, comfortable rooms. Superb food - not just good, superb - and far, far better than any of the standard Negril or MoBay resorts. Quite literally on a par with a 4-Seasons. Staff is wonderful, friendly, and fun - attention to detail is 2nd to none. We'll be back as soon as we can take the time!
Stayed 6 nights in Dec 2023
Response from The Cliff Hotel on 2024/2/10
Hello Daniel, Thank you for choosing the Cliff Hotel. We are happy that you enjoyed your stay with us. We can't wait for your return!Until then All the best!

8/10 Good

Susy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Dec 2023
Response from The Cliff Hotel on 2024/2/10
Hello Susy - Thank you for staying with us. We are looking forward to your return!

10/10 Excellent

Glenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying at the Cliff Hotel. The rooms, staff, drinks, food were all amazing. This is definitely not my last time. If I’m ever in Negril this is the only place I will stay.
Stayed 2 nights in Oct 2023
Response from The Cliff Hotel on 2023/10/26
Hello Glenda,Thank you for keeping us in mind, it is always a pleasure hosting you. Looking forward to your return home!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely accommodating, hotel was beatiful, great scenery, clean and spacious
Stayed 1 night in Oct 2023
Response from The Cliff Hotel on 2023/10/26
Hello Mary, Thank you for choosing The Cliff Hotel, we hope you keep us mind for next time your travel plans calls for Negril. Until then All the best!

10/10 Excellent

Carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, the cliffs to jump off of, the life guards were very watchful and readily available. The property was always very clean, even though I did not see any trash cans around. The staff so nice and accommodating. Will definitely refer friends and family!
Stayed 7 nights in Jul 2023
Response from The Cliff Hotel on 2023/9/3
Hello Carolina,Thank you for choosing The Cliff Hotel and for taking the time to review us. It was a pleasure hosting you.We are looking forward to your return!

10/10 Excellent

Ciara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable property, ocean views
Stayed 6 nights in Jul 2023
Response from The Cliff Hotel on 2023/9/3
Hello Carolina,Thank you for choosing The Cliff Hotel and for taking the time to review us. It was a pleasure hosting you.We are looking forward to your return!

10/10 Excellent

Donavan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, pool great for our daughter. The food at the restaurant was OK. Extremely overpriced for what it was. We Would definitely stay again.
Stayed 2 nights in Jul 2023
Response from The Cliff Hotel on 2023/9/3
Hello Donavan,Thank you for choosing The Cliff Hotel and for taking the time to review us. It was a pleasure hosting you.We are looking forward to your return!

10/10 Excellent

Calshae

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. Staff were nice and helpful.
Stayed 4 nights in Jul 2023
Response from The Cliff Hotel on 2023/8/3
Hello Calshae, Thank you for staying at The Cliff Hotel, it was a pleasure having you. We are looking forward to your return home.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from the hotel is nothing short of magical!!
Stayed 1 night in Jul 2023
Response from The Cliff Hotel on 2023/8/3
Dear Michelle - Thank you for taking the time to review us. We are happy to hear that our little paradise was magical.The entire Cliff Family awaits your return!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from The Cliff Hotel on 2023/7/31
Hello David,Thank you for taking the time to review us. The entire Cliff Family look forward to your return!

10/10 Excellent

ANETA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from The Cliff Hotel on 2023/7/28
Hello Aneta - Thank you for choosing The Cliff Hotel. We are looking forward to your return.

8/10 Good

Quintchisa

Liked: Property conditions & facilities
Stayed 5 nights in Jul 2023
Response from The Cliff Hotel on 2023/7/25
Hello Quintchisa - Thank you for choosing The Cliff Hotel. We are looking forward to your return.

10/10 Excellent

ANDREA

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot for a quiet getaway.
Stayed 3 nights in Jul 2023
Response from The Cliff Hotel on 2023/7/25
Hello Andrea - Thank you for staying with us, it was a pleasure hosting you.

10/10 Excellent

DESMOND

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent friendly service in a well-kept environment with good food. everything was right.
Stayed 2 nights in Jul 2023
Response from The Cliff Hotel on 2023/7/20
Hello Desmond, It was a pleasure having you. Thank you for choosing The Cliff Hotel. We are looking forward to an even better vacation with you here at The Cliff Hotel.

10/10 Excellent

angelica

Liked: Cleanliness, staff & service, property conditions & facilities
very beautiful resort - quiet quiet, quiet, but overall the area is safe of course and the food is excellent! the pool stay open late and they have floaties! overall will stay again with my hubby!
Stayed 5 nights in Jul 2023
Response from The Cliff Hotel on 2023/7/20
Hello Angelica, Thank you for choosing The Cliff Hotel. We are happy to hear that you had a great time during your stay. We can't wait for your return!

10/10 Excellent

Cassandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Cliff Hotel was quite and peaceful.
Stayed 4 nights in Jul 2023
Response from The Cliff Hotel on 2023/7/6
Hello Cassandra - Thank you for choosing The Cliff Hotel, it was a pleasure hosting you.

10/10 Excellent

Justin

Stayed 3 nights in Jul 2023
Response from The Cliff Hotel on 2023/7/25
Hello Justin - Thank you for choosing The Cliff Hotel. We are looking forward to your return.

10/10 Excellent

Jerry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a breath taking and amazing place to stay! I'll definitely be a returning guest.
Stayed 3 nights in Jun 2023
Response from The Cliff Hotel on 2023/7/6
Thank you for staying with us. We are happy to hear that you will be returning! We hope on your next visit your stay will be even greater. Until then All the best!

10/10 Excellent

Nasya

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was so beautiful and amazing! The staff was awesome also, we really enjoyed our vacation!
Stayed 3 nights in Jun 2023
Response from The Cliff Hotel on 2023/7/2
Hello Nasaya - At The Cliff Hotel we ensure that the guests are our first priority at all times. We are happy to hear that you had a great vacation with us. Thank you for choosing The Cliff Hotel and we look forward to your return!

10/10 Excellent

André

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and lovely property. Very clean and spacious and relaxing. Amazing staff and excellent service. The only thing that could make this any more exceptional would be if they became All Inclusive however I definitely will return next time with the crew
Stayed 2 nights in Jun 2023
Response from The Cliff Hotel on 2023/6/21
Hello Andre, We are happy to hear that your stay with us was great and that the service received had met your expectations. We are awaiting your return home next year!Until then All the best

8/10 Good

Blaine

Stayed 1 night in Jun 2023
Response from The Cliff Hotel on 2023/7/9
Hello Blaine - Thank you for choosing The Cliff Hotel. We are looking forward to having you in the near future.

8/10 Good

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay at Cliff Hotel. Friendly staff, beautiful sunsets from the cocktail bar, great pool and spacious rooms. We ate out a lot and I highly recommend doing that if you’re comfortable doing so! So many fantastic local restaurants close by..
Stayed 5 nights in Jun 2023
Response from The Cliff Hotel on 2023/6/21
Hello Victoria, Thank you for staying with was, it was a pleasure hosting you. Your Cliff Family awaits your return!

10/10 Excellent

Marlon

Stayed 1 night in Jun 2023
Response from The Cliff Hotel on 2023/7/9
Hello Marlon - It was a pleasure hosting you here at The Cliff Hotel. The entire Cliff Family awaits your return.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best service, food so delicious. The beach pool along with the other pools at the hotel were amazing and beautifully made.
Stayed 1 night in Jun 2023
Response from The Cliff Hotel on 2023/6/18
Hello James,Thank you for taking the time to review us, it was a pleasure hosting you here at The Cliff Hotel.We are happy to hear that you had great time and loved the service, food, and ambience. We can't wait for your return to our little paradise!Until then All Best

10/10 Excellent

Riquel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Reach beyond my expectations
Stayed 2 nights in May 2023
Response from The Cliff Hotel on 2023/6/10
Hello Raquel,Thank you for staying with us, we are happy to hear that we have surpassed your expectations!We are looking forward to an even greater vacation with you. Until then All the best

10/10 Excellent

marvin

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2023
Response from The Cliff Hotel on 2023/6/10
Hello Marvin,Thank you for staying with us, it was a pleasure hosting you. We can't wait for your return!

10/10 Excellent

Romero

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from The Cliff Hotel on 2023/6/10
Hello Romero, Thank you for staying with us, it was a pleasure hosting you. We hope you're planning your next trip back. The entire Cliff Family awaits your return! All the best until then.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were beautiful, it was t
Stayed 4 nights in Mar 2023
Response from The Cliff Hotel on 2023/4/2
Hello Jennifer - Thank you for staying with us, it was a pleasure having you. Looking forward to your return .