Overall, the property offers good value for the price. The rooms were clean and the breakfast was decent. However, the service left a lot to be desired.
We had booked two rooms for a group of seven, and on the first night, there was no linen provided for the sofa beds. When we brought this to the attention of the front desk, the agent said she would follow up within 30 minutes but never did—she ended her shift and left without resolving the issue.
The following day, we requested towels and bed linens again before leaving the property, only to return later and find that nothing had been delivered to the room.
While the stay was comfortable in terms of cleanliness and basic amenities, the lack of responsiveness and follow-through from the staff was disappointing.