There was a mix-up with my reservation, and when I arrived at 8am, after traveling more than 12hrs, was told I had no room until 4pm, despite having booked the previous night and called to insure the early check-in. There were literally no rooms available, and I had an event at 5pm. I was desperate. The staff promised to do the best they could, with guest check-outs imminent. I took a nap in a pool-side cabana (comfortable, if hot and humid), and a couple of hours later was gently awakened with the news that they had a room for me. Yay! They gave me a beautiful upgrade and took wonderful care of me!!! Too bad it was only 2 nights. The entire staff, from front desk, to Bistro, bar, valet/driver, and housekeeping were marvelous!!! Thank you all!!!