Seasonal outdoor pool

Reviews of Thompson Hollywood, by Hyatt

4 out of 5
Thompson Hollywood, by Hyatt
1541 WILCOX AVE, Los Angeles, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 327 out of 483 reviews" "
Rating 8 - Good. 76 out of 483 reviews" "
Rating 6 - Okay. 35 out of 483 reviews" "
Rating 4 - Poor. 29 out of 483 reviews" "
Rating 2 - Terrible. 16 out of 483 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hadil, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , nice , friendly staff
Stayed 6 nights in Apr 2024
Response from Avi on 2024/5/2
Thank you Hadil! We were delighted to have you and are so happy you enjoyed your stay. Come back soon!

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well managed hotel.
Stayed 4 nights in Apr 2024
Response from MG on 2024/5/1
Dear Guest,Thank you for your kind words! We strive to provide exceptional service to all our guests and are glad to hear that you had a positive experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Regards,Hotel Management Team

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel! Rooms are a little small but everything else is just perfection. We had a great dinner of Steak Frites sitting at the bar upstairs with some delicious cocktails. The bar and nightclub were bumping and super fun. This morning breakfast and coffee upstairs was awesome. Great customer service all around from check-in to all the restaurants where we ate. Thank you for a great stay.
Stayed 1 night in Apr 2024
Response from MG on 2024/4/29
Dear Guest,We're delighted to hear you loved your stay! While we're glad you enjoyed our amenities and dining options, we're sorry to hear the rooms were a bit small. Your feedback is valuable, and we appreciate your kind words about our customer service. We look forward to welcoming you back soon!Warm regards,Hotel Management Team

10/10 Excellent

vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind and helpful, the property is stunning, we will be back!
Stayed 1 night in Apr 2024
Response from MG on 2024/4/29
Dear Guest,We're thrilled to hear that you enjoyed your stay with us! Thank you for your kind words about our staff and property. We can't wait to welcome you back for another wonderful experience. If you need anything at all in the meantime, please don't hesitate to reach out. Safe travels until we see you again!Warm Regards,Hotel Team Management

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Avi on 2024/4/25
Thank you Hannah! We are so happy you had a memorable experience and hope you are able to come back soon!

8/10 Good

Mary Van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Avi on 2024/4/23
Dear Mary,Thank you for taking the time to review your recent stay and we are happy that you had a memorable experience. We hope to see you again soon and thank you for choosing us.

10/10 Excellent

Francesca

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful stylish hotel in the heart of Hollywood. Well appointed comfortable room w lovely amenities. Beautiful terrace restaurant with views and sunshine. Lounge on the lobby level was a quiet place to do some work. Helpful, friendly staff. Easy walking distance to the Hollywood Farmers Market, shops and first rate restaurants. Highly recommend!
Stayed 3 nights in Mar 2024
Response from MG on 2024/4/22
Dear Guest,Thanks for the glowing review! We're thrilled you enjoyed our stylish Hollywood hotel, comfortable rooms, and lovely amenities. It's great to hear you loved our terrace restaurant and found our lobby lounge perfect for work. We're glad our staff could make your stay even better. Come back soon!Regards,,Hotel team Management

10/10 Excellent

Michelle, staten island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. The rooftop view and pool are great. would recommend
Stayed 1 night in Mar 2024
Response from Avi on 2024/4/19
Dear Michelle,Thank you for the 5/5 score!! We were delighted to have you and hope to see you again soon. Thank you for staying with us!

10/10 Excellent

Millicent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Avi on 2024/4/19
Dear Millicent,It was a pleasure having you with us and thank you for taking the time to rate your stay! We are delighted you had a memorable time and hope your travels bring you this way again soon. Thank you for choosing us!

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Avi on 2024/4/17
Dear Joy,Thank you again for choosing us and we are delighted you had a memorable stay. Come back soon!

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was excellent! The staff was very friendly and helpful in many ways. The building was beautiful and clean. The restaurant was exceptionally good! You will not be disapointed with your stay at this property!
Stayed 3 nights in Apr 2024
Response from Avi on 2024/4/16
Dear Gary,It was a pleasure having you with us and we are so happy you enjoyed your stay! We hope to see you again soon and thank you for choosing us!

10/10 Excellent

Sarah

Stayed 4 nights in Apr 2024

10/10 Excellent

michele, Westfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, Thompson Hollywood exceeded all our expectations. The hotel itself boasts a stunning design that captures the essence of modern luxury, perfectly situated in the vibrant heart of Los Angeles. Our room was not just a room—it was a haven of comfort and spaciousness, with stylish decor and all the amenities one could wish for. It was clear that great care was taken to ensure each guest's experience is as relaxing and enjoyable as possible. But the real standout at Thompson Hollywood was the impeccable service. Every staff member we encountered was not only professional but genuinely friendly and helpful, making us feel welcomed and valued throughout our stay. A highlight of our visit was the rooftop area. It provided breathtaking views of the city and a perfect atmosphere to unwind after a day of exploring Los Angeles. Whether day or night, the rooftop was an ideal spot for relaxation and soaking in the sights and sounds of the city. Overall, our experience at Thompson Hollywood was nothing short of perfect. I cannot recommend this hotel enough for anyone looking for a touch of luxury, exceptional service, and a memorable stay in Los Angeles.
Stayed 5 nights in Apr 2024
Response from Avi on 2024/4/12
Dear Michelle,It was a pleasure having you with us and thank you for your kind words. We are delighted that you were able to experience what we love to do, which is true hospitality! We will ensure your review is shared with all staff as well as leaders, thank you again for taking the time to share your experience.We hope to see you again in the future, and we wish you more memorable experiences as you continue your travels.Thank you again for choosing us.

10/10 Excellent

Sheila

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooftop was a wonderful escape...
Stayed 2 nights in Apr 2024
Response from Avi on 2024/4/11
Dear Sheila,It was a pleasure having you with us and we are thrilled you enjoyed your stay. We look forward to your return and hope your travels continue to be memorable. Thank you again for choosing us!

8/10 Good

Raymundo

Stayed 2 nights in Mar 2024
Response from Avi on 2024/4/29
Dear Raymundo,Thank you for taking the time to share your experience and participate in the post stay review process! Your feedback is crucial in our success and we hope that your next visit will be a perfect one. We hope to see you again soon, and thank you again for choosing us!

10/10 Excellent

Xinyuan

Stayed 1 night in Apr 2024
Response from MG on 2024/4/29
Dear Guest,Thank you for the perfect score! It's wonderful to know that you had such a great experience during your stay. If there's anything we can do to make your next visit even better, please don't hesitate to reach out. We're here to ensure that each stay with us is nothing short of excellent. We look forward to welcoming you back soon!Warm Regards,Hotel Management Team

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Avi on 2024/4/25
Dear Mia,Thank you again for staying with us and we are so happy you had a wonderful stay. We hope your travels bring you this way again soon. Safe travels!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Avi on 2024/4/3
Thank you Kimberly! It was a pleasure having you and can't wait until you return. Safe travels and thank you for choosing us!

10/10 Excellent

Carolin, Davie

Stayed 5 nights in Mar 2024
Response from MG on 2024/4/22
Dear Guest,We're delighted to receive a perfect score from you! Thank you for your glowing rating. We hope to welcome you back for another exceptional experience in the future!Regards,Hotel Team Management

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was AMAZING! Everyone was attentive and friendly. Would definitely stay here again! Wish there would have been a hot tub on the roof with the pool though
Stayed 2 nights in Mar 2024
Response from MG on 2024/3/31
Dear Valued Guest,Thank you so much for your kind words and for choosing to stay with us. We're thrilled to hear that you had an amazing experience with our staff and that they were able to make your stay memorable through their attentive and friendly service.Your feedback regarding the rooftop amenities is greatly appreciated. While we currently offer a pool on the rooftop, we understand that a hot tub would be a welcomed addition for our guests looking to relax and unwind. We'll certainly take your suggestion into consideration as we continue to enhance our facilities to better meet the needs and preferences of our valued guests like you.We truly value your feedback and are grateful for your positive review. It would be our pleasure to welcome you back for another fantastic stay in the future. Should you have any further suggestions or requests, please don't hesitate to let us know.Warm regards,Hotel Management Team

10/10 Excellent

Nils

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing.
Stayed 7 nights in Mar 2024
Response from MG on 2024/3/30
Dear Guest,Thank you for sharing your wonderful review and rating us 5/5! We are absolutely delighted to hear that you had such a fantastic experience during your stay with us.Our team works hard to ensure that every guest feels welcomed and comfortable, and it's always rewarding to know that our efforts are appreciated.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back to our hotel soon for another excellent experience.Warm regards,Hotel Management Team

4/10 Poor

Barbara

Stayed 1 night in Mar 2024
Response from Avi on 2024/3/28
Dear Barbara,We are saddened you did. It enjoy your recent stay with us and would like to have more details if possible. We will be reaching out and hope to hear back soon. Thank you for taking the time to share your recent experience and for choosing us!

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool location
Stayed 1 night in Mar 2024
Response from Avi on 2024/3/27
Thank you Brett!We were delighted to have you and look forward to your return. Safe travels and thank you again for choosing us!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 3 nights in Mar 2024
Response from David on 2024/3/25
Maria,Thank you again for staying with us, and we are so happy you had a wonderful stay.Come back soon!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MG on 2024/4/14
Dear Guest,Thank you for the perfect rating! We're delighted to have exceeded your expectations, and we appreciate your kind words about Alan and our terrace bar. We look forward to your next visit!Regards,Hotel Management Team

2/10 Terrible

Bryan

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Terrible stay at the Thompson Hollywood. The condition and design of the property itself was pretty good, however it's clear that Guests Comfort isn't their priority. Noise from the rooftop bar parties, and in-house restaurant Mes Amis resonated through the rooms well in 2-3am each night. If you're travelling with children, don't bother if you expect to be sleeping at all. We stayed 4N and were unable to get adequate uninterrupted sleep the entire trip. Hotel staff were understanding and accommodating, however, despite a mid stay room change, the difference between rooms on different floors/area of the hotel made little difference.
Stayed 4 nights in Mar 2024
Response from Avi on 2024/3/25
We are deeply sorry to hear about your disappointing experience during your recent stay with us. Please accept our sincerest apologies for any inconvenience or discomfort you may have encountered.Your feedback is invaluable to us, and we take it very seriously. We are actively investigating the issues you've raised and taking immediate steps to address them. It is always our goal to provide our guests with a comfortable and enjoyable stay, and we regret that we fell short of your expectations on this occasion.We understand that regaining your trust may take time, but we hope that you will give us another opportunity to provide you with the exceptional service and experience that you deserve.

10/10 Excellent

Juan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the rooms were just right.
Stayed 1 night in Mar 2024
Response from Avi on 2024/3/25
Dear Juan,It was a pleasure having you and thank you for choosing us! We are thrilled you had a memorable visit and can't wait for your return! Safe travels!

2/10 Terrible

Isaac

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
No mini fridge, no fan in washroom, can't even get bottled water from downstairs as they don't have any nor any vending machine. I settled my bill two days ago when I checked out, and now today I have another charge on my credit card from them with no updated email or anything. I now have to call tomorrow on my holiday to ask what these additional charges are for. This place is so overrated, will never be back.
Stayed 2 nights in Mar 2024
Response from MG on 2024/3/24
Dear Guest,We apologize for the inconvenience you experienced during your stay. Rest assured, we take your feedback seriously and will address these issues promptly. We'll investigate the additional charges and ensure you receive a clear explanation. We appreciate your insights and hope to have the opportunity to welcome you back in the future for a better experience.Regards,Hotel Management Team

10/10 Excellent

Yaru

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, nice environment
Stayed 5 nights in Mar 2024
Response from MG on 2024/3/24
Dear GuestThank you for your positive feedback! We're thrilled to hear that you enjoyed our hotel's convenient location and pleasant surroundings. Providing a comfortable and welcoming environment for our guests is always our top priority. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!RegardsHotel Management

8/10 Good

Rumana

Liked: Cleanliness, property conditions & facilities
The Hotel is very nice and clean. The room service was available till 4;40pm , I Called and put a note that I will be out in 30mins so that they come and clean my room. But they did not come in the first day and then for second day I tell them in person and they clean my room. Roof top restaurant was amazing. You can have a Hollywood sign view from the roof top.
Response from MG on 2024/3/23
Dear Guest,Thank you for your feedback! We're thrilled to hear that you found our hotel to be very nice and clean, and that you enjoyed the stunning view from our rooftop restaurant, especially of the Hollywood sign.We apologize for any inconvenience you experienced regarding the room cleaning service. Your feedback is valuable to us, and we'll ensure that your concerns are addressed with our team to improve our service for future guests.We hope to welcome you back for another enjoyable stay in the future!Regards,Hotel Management

10/10 Excellent

Gissel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here. 3rd time visitor!
Stayed 4 nights in Mar 2024
Response from Avi on 2024/3/21
Dear Gissel,It was a pleasure having you back with us and we are thrilled you enjoyed your 3rd stay! Come back soon and thank you for choosing us!

10/10 Excellent

Sourabh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and clean and beautiful
Stayed 4 nights in Mar 2024
Response from Avi on 2024/3/19
Dear Sourabh,Thank you for taking the time to share your feedback, and we are so happy you had a memorable experience. We enjoy what we do and are happy you were able to expedite it! Come back soon and thank you for choosing us!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mistake it was wonderful
Stayed 2 nights in Mar 2024
Response from David on 2024/3/19
Hello Francisco!We were delighted to have you and are thrilled you had a memorable experience. We hope to see you again soon and thank you for choosing us!

10/10 Excellent

Justin, Long Beach

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, modern hotel. Rooms were clean and nice.
Stayed 1 night in Mar 2024
Response from Avi on 2024/3/18
Dear Justin,Thank you for your lovely comments and for choosing us! We are so happy you enjoyed your stay and look forward to your return!

4/10 Poor

Priya

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Staff were very rude. I forgot an item in the room after the checkout, and the front-desk person ‘Stephanie’, kept me on hold for more than 20 min with no response for multiple times. All she had to do is tell me to call back or a status if they found the item. In this day and age its really surprising to see silly behaviors like hers which can kill the reputation of any hotel. Common sense would be helpful if they’re representing the property. When called the 3rd time she even lied saying Im not her and did the same. Can’t believe how is that professional in anyway! With that said, there was another gentleman who followed up and lmk that they couldn’t find the item. Which was fine. Wasting customers time and putting them on hold multiple times with no response is beyond frustrating m. Hope fhe property manager will take care of this person and the behavior!
Stayed 2 nights in Mar 2024
Response from Avi on 2024/3/19
Good day,Our apologies for the experience you had recently. It appears you spoke with one of our operators located off property, and I have reached out to her manager directly to address. Your time is valuable to us and it’s clear we fell short. Please be assured this is not a normal occurrence and will be handled accordingly. Thank you for taking the time to relay this to us, and thank you for choosing us. We certainly hope that upon your next visit, we can exceed your expectations as well as provide service in a timely manner.

8/10 Good

Stacey

Traveled with group, Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I liked the decor inside the property very beautiful. The check in was late because they were cleaning the room. When we got up to our room our carpet was wet in multiple spots which was super annoying when getting ready. Due to the push out of the room not being ready we were rushed at dinner. Also the fridge with drinks was warm so we couldn’t enjoy those beforehand. Overall for the price I would not stay here again
Stayed 1 night in Mar 2024
Response from David on 2024/3/16
Thank you for sharing your experience with us. We're glad to hear you had an okay stay. Your feedback is valuable, and we hope you will reconsider coming back for an even better experience in the future.Thank you again for choosing us!

10/10 Excellent

Cory Elaine Graham, Beaumont

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 3 nights in Mar 2024
Response from David on 2024/3/15
Dear Cory,It was a pleasure having you with us and we are overjoyed you had a memorable stay! We look forward to seeing you again soon and thank you for choosing us!

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David on 2024/3/12
Thank you Joy! We were so happy to have you with us and look forward to your return! Safe travels and thank you for choosing us!

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 4 nights in Mar 2024
Response from David on 2024/3/8
Thank you Deirdre!We look forward to your return and are happy you enjoyed your stay. Safe travels!

6/10 Okay

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Mar 2024
Response from David on 2024/3/5
Dear Simon,Thank you for taking the time to share your experience with us and we hope that upon your next visit, it will be a 5/5 rating! If you have a moment to share some of the issues you encountered during your stay, we would appreciate it.We hope your travels continue to be wonderful and thank you again for choosing us!

10/10 Excellent

George, Dallas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Design and decor were very nice. Room was a bit small, but to be expected. Overall, very nice public areas and friendly staff. I felt safe and comfortable at the hotel and would definitely stay again.
Stayed 2 nights in Feb 2024
Response from David on 2024/3/4
Dear George,We are delighted you had a memorable stay and thank you for taking the time to share your experience with us! We hope your travels continue to be excellent and thank you again for choosing us!

10/10 Excellent

carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Most memorable was resturant next door called Mother Wolf
Stayed 1 night in Mar 2024
Response from David on 2024/3/4
Dear Carol,We are delighted you had a memorable stay and thank you for taking the time to share! We hope your travels continue to be memorable and hope to see you again soon.Thank you again for staying with us!

4/10 Poor

Ryan

Liked: Cleanliness
Disliked: Staff & service, amenities
Hotel staff at front desk extremely unfriendly and unaccommodating. I did not feel welcome at all and they seemed annoyed when checking me in. When I handed over my discover credit card for the incidentals deposit, the gal checking me in asked her coworker (under her breath) if my card was legit and made a snide comment about how she’s never seen anyone use a discover card. The next day I had a small bag of drugstore items delivered and went down to pick it up and it was on the side end counter for anyone to grab. They acknowledged me with an eye roll and didn’t even confirm it was for me.Anyone could’ve taken it. The hotel is very stingy with providing an adequate amount of water, towels, and toilet paper. We had one roll of toilet paper, two 5 oz water bottles, and two bath towels provided each day. I went down and asked for more waters at one point and the guy told me he could only give me two. There are no drugstores or grocery stores within walking distance to buy water otherwise I would’ve happily stocked up on my own. On-site restaurant staff was also unfriendly. We asked if we could sit near the window to the right of the bar at Bar Lis & they said all tables were reserved.We were there for over an hour and only one table near the windows was occupied the entire time. Housekeeping was very friendly and the hotel in general was very clean. Aside from the these two things, the experience was not a positive one and I would not go back and stay there again.
Stayed 4 nights in Feb 2024
Response from MG on 2024/3/3
Dear Ryan,We sincerely apologize for the negative experience you had during your stay at our hotel. It deeply concerns us to hear about the issues you encountered with our front desk staff, especially regarding their unfriendliness and lack of professionalism. Rest assured, we take your feedback seriously and will address this matter with our team to ensure that all guests are treated with the utmost courtesy and respect.Regarding the incident with your credit card and the handling of your delivered items, we are truly sorry for any inconvenience or discomfort this may have caused you. Such behavior is unacceptable and does not reflect the standards of service we aim to uphold. We will investigate this further and take appropriate measures to prevent similar incidents from occurring in the future.Additionally, we apologize for any inconvenience caused by the limitations on amenities such as water, towels, and toilet paper. We will review our policies and procedures to ensure that adequate supplies are provided to our guests for a comfortable stay.As for your dining experience at Bar Lis, we regret that you did not receive the level of service and accommodation you expected. We will work with our restaurant staff to improve communication and ensure that all guests are seated in a timely and satisfactory manner.We are glad to hear that you found our housekeeping service to be friendly and that you appreciated the cleanliness of our hotel. However, we understand that these positive aspects do not fully compensate for the shortcomings you experienced.Please accept our sincerest apologies once again, and if there is anything further we can do to address your concerns or regain your trust, please do not hesitate to contact us directly. We truly value your feedback and hope for the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.Regards,Thompson Hotel

10/10 Excellent

Anderson’s Mechanical

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice. Staff were friendly.
Stayed 1 night in Feb 2024
Response from MG on 2024/3/3
Dear Mr. Anderson,We're delighted to hear that you found our room to your liking and that our staff provided friendly service during your stay. Providing a comfortable and welcoming experience for our guests is our top priority, and we're glad we could meet your expectations. Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again in the future! If there's anything else we can assist you with, please feel free to reach out.Regards,Thompson Hotel

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Hollywood. Everyone knows the area is rough. Hotel is great.
Stayed 1 night in Mar 2024
Response from MG on 2024/3/3
Dear John,Thank you for your feedback! We're thrilled to hear that you enjoyed your stay at our hotel despite the neighborhood's reputation. We strive to provide a safe and comfortable environment for all our guests, and we're glad you found our accommodations to be great. If there's anything we can do to further enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back on your next visit to Hollywood!Regards,Thompson Hotel

4/10 Poor

Theresa

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
smallest room I have ever stayed in an No light, window opens to dark courtyard and have to keep blackouts shut or it is a fishbowl!!
Stayed 1 night in Feb 2024
Response from David on 2024/3/1
Dear Theresa,Thank you for taking the time to provide feedback on your recent stay and we are saddened you didn't enjoy your room accommodations. The Interior Rooms, do not offer any sort of view, however we do have other room type options that can provide this. Should you return, we would recommend Exterior King, City View or Hollywood Hills View as an alternate option. Until then, we wish you all the best and thank you for choosing us.

6/10 Okay

Dan

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was good. First room was very dirty and the AC made a rubbing sound every 22 seconds. Moved to a new room. Rooms do not have desks or working areas - so not good for business travelers.
Stayed 3 nights in Feb 2024
Response from David on 2024/2/29
Dear Dan,Thank you for taking the time to share feedback on your recent stay. You are correct, not every room has a desk, however a mobile one (about the size of an end table) can be delivered upon request. Our apologies for not making this option available. Additionally, thank you for bringing to our attention the noise issues in your room, we will look into this immediately and correct to avoid any future occurrence. We hope to see you again soon, and thank you for choosing us.

10/10 Excellent

Arif

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Ms. Green was a fantastic guest services team member to deal with.
Stayed 3 nights in Feb 2024
Response from David on 2024/2/29
Dear Arif,It was a pleasure having you with us and we are ecstatic that you had a memorable stay courtesy of Ms. Green. We will ensure that she is recognized for her efforts and she will appreciate your gratitude. We hope to see you again soon, and thank you for choosing us!

10/10 Excellent

Ariadny

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, especially the staff. I'll definitely stay there again.
Stayed 3 nights in Feb 2024
Response from David on 2024/2/19
Dear Ariadny,Thank you for staying with us recently and we are delighted you had a great stay! We look forward to seeing you again soon and hope your travels continue to be memorable!

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel !
Stayed 2 nights in Feb 2024
Response from David on 2024/2/15
Dear Andrea,We were delighted to have you and even more so that you had a memorable experience. Thank you again for choosing us and we hope to see you soon!