All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great place very clean staff was friendly& professional
Timothy
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/25
Timothy, it's fantastic to hear your positive feedback about the Sonesta Redondo Beach & Marina. We're thrilled you found our location to be excellently maintained, and that our team members provided professional and warm service. Thank you for choosing us and we look forward to serving you on your next visit.
Great place to stay staff was very friendly and profisional
Timothy
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/25
Timothy, it's wonderful to know that you found the Sonesta Redondo Beach & Marina to be a fantastic place for your stay! Your compliments on the friendliness and professionalism of our team members are deeply appreciated. We hope to serve you again in the near future.
6/10 Okay
Sumlee
2024/4/21
Liked: Cleanliness
Disliked: Staff & service
Sumlee
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/24
Sumlee, it seems your stay with us didn't quite meet your expectations. We value every feedback and would appreciate any specifics on how we can improve our services. We endeavor to enhance our guest experience and hope to have another opportunity to serve you again in the future.
8/10 Good
Thomas
Traveled with family and small children, Traveled with family
The room was clean, but a bit dated. The pool area was ok, but the pool was a bit dirty. There is a nice tennis court, but the basketball hoop is pretty beat up. I am told the surrounding area can be really fun, but there was a bunch of construction when we were there so it wasn’t really the case for us.
Thomas
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/21
Thomas, it's pleasing to hear that you found your room to be clean during your stay at Sonesta Redondo Beach & Marina. We genuinely value your feedback about the pool area and the recreational facilities. Regular maintenance continues to be our priority to enhance guest experience. While we have no control over any local construction, we hope your future visits coincide with more peaceful times. We hope to impress you on your next stay with us, ensuring you have a chance to fully enjoy the surround.
Nice hotel, enjoyed stay and would return. Only problem, showing some wear and tear.
Robert
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/20
Robert, thank you for choosing Sonesta Redondo Beach & Marina and dedicating the time to share your experience. We're pleased you enjoyed your stay and ready to welcome you back soon. As for your comments about certain areas needing attention, our team constantly strives to maintain our premises up to standard. We appreciate your observation and look forward to an opportunity to demonstrate our progress on your next visit. Safe travels.
I really like the hotel, but there were no hooks in bathroom to hang up clothes. A small microwave would have been nice, and coffee cups were too thin. Everything else was great. Beds were really comfy, and room really clean. Staff were very nice and helpful.
John
Stayed 4 nights in Apr 2024
Response from Customer Service on 2024/4/20
John, we thank you for sharing your experience at Sonesta Redondo Beach & Marina. We appreciate your feedback on the lack of amenities in the bathroom and the quality of the cups. You'll be glad to know we are constantly exploring ways to improve based on guests' suggestions. Meanwhile, we're delighted that our comfortable beds and pristine rooms contributed to a pleasant stay, and that our team members were able to assist you effectively. Looking forward to welcoming you back for an even more tailored experience.
Sheldon, thank you for taking the time to rate Sonesta Redondo Beach & Marina so highly. We're delighted your stay with us made such a positive impression. We look forward to welcoming you back on your next trip.
10/10 Excellent
Ernest
Traveled with family
2024/4/17
The property was clean, all the staff from housekeeping, bar and restaurant, bellhop to the front desk where pleasant and attentive.
Ernest
Stayed 7 nights in Apr 2024
Response from Customer Service on 2024/4/18
Ernest, thank you for sharing your 5-star experience at Sonesta Redondo Beach & Marina. We're thrilled to learn that our team members from different areas made your stay memorable with their pleasant demeanor and attention to detail. Your kind words a true testament to our commitment to providing exceptional service. We eagerly await your next visit.
Thank you for this excellent rating, Debra!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Redondo Beach & Marina! We'd love to host you again someday for yet another unforgettable visit.
Theresa, thank you for recognizing the cleanliness and decor at Sonesta Redondo Beach & Marina. Ensuring an immaculate and stylish environment is top priority for us. We look forward to welcoming you back in the future.
David, we're absolutely delighted to see your 5-star rating for Sonesta Redondo Beach & Marina! It brings us immense joy knowing our efforts in providing an exceptional stay are appreciated. We cannot wait to welcome you back for another memorable visit with us.
8/10 Good
Yuliya, LOS ANGELES
2024/4/8
Yuliya
Stayed 8 nights in Mar 2024
Response from Customer Service on 2024/4/11
Yuliya, we're glad to hear that your experience at Sonesta Redondo Beach & Marina was pleasing. Your rating means a lot to us because it shows we're meeting guests' expectations. Thank you for taking the time to rate us. We look forward to your next visit.
Antonio, we're thrilled to see you had such an enjoyable stay at Sonesta Redondo Beach & Marina. It's wonderful that you appreciate our property. We eagerly await your next visit.
Jeanne, it's rewarding to hear that your stay at Sonesta Redondo Beach & Marina was wonderful. We sincerely hope to have the opportunity of welcoming you back in the future.
Our stay was amazing , it was for one night we got the double queen bed ocean view , the staff were very accommodating and helpful and they were amazing , very professional with the least effort from my side , the perfect place to unplug with a view and a quiet place. Highly recommend.
Some taps and mirrors need to be changed cause its a little old but very very clean and functioning properly.
It was the easiest check out with no hussle no added fees or surprise charges in the end.
nataly
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/8
Nataly, it's always wonderful to hear about a fantastic stay! We are thrilled that Sonesta Redondo Beach & Marina offered you an amazing experience with our double queen bed ocean view room, and that our accommodating and professional team members added to your enjoyment. It's great to know that you found our location to be a perfect place to relax with incredible views. We appreciate your mention of how easy and transparent our check-out process is, as well as your recommendations. Thanks for the feedback regarding the fittings in the hotel, and rest assured, your comments have been taken into consideration for further improvements. Looking forward to welcoming you back in the future.
Anti social behaviour in the marina car park opposite the hotel was a concern although it didn’t impact us directly. Our rental was parked in that car park.
Other than that, we were pleased with the hotel and the ocean view.
Fraser
Stayed 4 nights in Mar 2024
Response from Customer Service on 2024/3/26
Fraser, it's comforting to know that despite the occurrences beyond our control in the nearby area, you still thoroughly enjoyed your stay at Sonesta Redondo Beach & Marina. We value your endorsement regarding our ocean view. For future visits, if you have any concerns, our team members are always here to help. We're looking forward to welcoming you back!
6/10 Okay
Stephanie
2024/3/21
Liked: Cleanliness, staff & service
Stephanie
Stayed 5 nights in Mar 2024
Response from Customer Service on 2024/3/24
We appreciate you taking the time to share your feedback, Stephanie.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.
Benedicta Garcia, we're taking note of your feedback. The value of our accommodations and facilities is something we constantly strive to enhance. Rest assured we're considering your remarks to ensure better experiences for our future guests. We hope you may give us another chance to serve you.
Anna, thanks for sharing your impressions about Sonesta Redondo Beach & Marina. We're sincerely pleased to know it lived up to your expectations. We are thrilled to have imparted a perfect stay. We hope to have the pleasure of welcoming you back for another memorable stay.
Thank you for sharing, Lauren.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.
Poor customer service. Would not recommend to anyone.
Ryan
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/12
Ryan, it's disappointing to learn about your experience with our customer service. Everyone at our hotel is committed to delivering high-quality service and your account suggests otherwise. Your feedback is valuable and allows us to discover areas where we can enhance our guest experiences. We do hope for a chance to change your impression in the future.
6/10 Okay
Jeremy, Gulfport
Traveled with partner
2024/3/5
Property outdated, rooms are nice but they need a whole renovation
Jeremy
Stayed 3 nights in Mar 2024
Response from Customer Service on 2024/3/6
Jeremy, we appreciate your feedback. It's great to hear you found the rooms pleasant even though you noted areas for improvement. We're continuously working to enhance our guest experience and will take your comments into consideration for future renovations.
This hotel is amazing and it’s so close to walk to the beach restaurant and shopping the hotel bar was super good are bartender Sal was a amazing gentleman this hotel will be my always go to spot now
Mitchell
Stayed 1 night in Mar 2024
Response from Customer Service on 2024/3/5
Mitchell, we're delighted to hear that you found your experience at Sonesta Redondo Beach & Marina to be memorable. It's wonderful that our convenient location and well-crafted beverages served by our esteemed colleague Sal enhanced your stay. We're thrilled to be your preferred choice moving forward. Looking forward to welcoming you back!
4/10 Poor
Zelik
2024/3/1
Disliked: Staff & service
Zelik
Stayed 5 nights in Feb 2024
Response from Customer Service on 2024/3/4
We appreciate the feedback, Zelik.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
Lance, we're thrilled to know that you enjoyed Sonesta Redondo Beach & Marina's fabulous, beachfront location. We appreciate your positive comments and look forward to your next visit with us.
Jerome, we appreciate your succinct review. It's splendid to learn that you found everything to your satisfaction at Sonesta Redondo Beach & Marina. Thank you for sharing your positive feedback and we look forward to your future visits.
Clean, in good condition. Very convenient to the pier where you can view a great sunset. Advertised with breakfast but this is paid. No shuttle service.
Haemi
Stayed 2 nights in Feb 2024
Response from Customer Service on 2024/2/27
Haemi, we're thrilled to hear you appreciated the pristine conditions at Sonesta Redondo Beach & Marina and enjoyed our convenient location near the pier. We hope those sunset views were nothing short of spectacular! We acknowledge your feedback about the breakfast and shuttle service and will certainly use it as we continually improve our services. We can't wait to welcome you back for another memorable stay.
Judy, it's fantastic to hear that you had such a wonderful experience at Sonesta Redondo Beach & Marina. We are overjoyed you enjoyed the great setting and found our team members to be courteous. We look forward to welcoming you back in the future!
Melissa, it's a delight to hear you enjoyed your stay at Sonesta Redondo Beach & Marina and appreciated its strategic location. We believe a great location forms the basis of a memorable trip. Looking forward to seeing you again when your travels bring you back to our area. Safe travels!
Martin, it's thrilling to hear that you loved your stay at Sonesta Redondo Beach & Marina. We aim to provide a memorable experience and your feedback warms our hearts. Looking forward to welcoming you back in the future.
Great place to stay at for the Super Bowl 10k Race! And if you haven’t checked out Sol - restaurant on the property- it’s a must! Great food and reasonable prices!
Susan
Stayed 2 nights in Feb 2024
Response from Customer Service on 2024/2/13
Susan, we're delighted to hear that you enjoyed your stay at Sonesta Redondo Beach & Marina during the Super Bowl 10k Race! Isn't Sol a fantastic dining experience? We're pleased you appreciated the cuisine and found the prices to be reasonable. We look forward to the possibility of welcoming you back in the future.
staff was attentive,accomodating and very kind.my stay was fantastic
mark
Stayed 7 nights in Jan 2024
Response from Customer Service on 2024/2/8
Mark, thank you for sharing your experience at Sonesta Redondo Beach & Marina. We're thrilled to read that our team members were attentive and kind, and that your stay was fantastic. Your kind words mean the world to us and we hope to welcome you back soon.
2/10 Terrible
Page
2024/2/4
Page
Stayed 2 nights in Feb 2024
Response from Customer Service on 2024/3/21
Thank you for sharing your feedback, Page.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.
Everything was amazing! People were nice, food was amazing, the beds were so comfy! They only complaint I have is the showers. I'm a 6 foot women and the shower head caters to short people.
Cari
Stayed 2 nights in Jan 2024
Response from Customer Service on 2024/2/4
Cari, it's wonderful to hear that your stay at Sonesta Redondo Beach & Marina had many highlights, from our amiable team members to our delightful dishes and comfortable beds. In regards to the shower head, your feedback will be taken into account as we continuously strive to enhance our guest experience. We're glad you enjoyed your visit, and we look forward to welcoming you back for an even more pleasing stay.
8/10 Good
Cari
2024/2/3
Cari
Response from Customer Service on 2024/3/21
Cari, it's fantastic to know that your stay at Sonesta Redondo Beach & Marina made a positive impression. We value your rating and hope to welcome you back for another memorable stay soon.
6/10 Okay
Jesse
Business traveler
2024/2/1
Disliked: Property conditions & facilities
Worn hotel in a nice location
Great location, but the hotel itself is mediocre. My room had electrical outlets on the desk but none of them worked and there was no way for me to access the wall behind the desk to troubleshoot the issue. Since there were no outlets near the desk; I was unable to use my computer on the desk because there was no where to plug it in. The gym is split between two rooms which is inconvenient (cardio vs. weights). The cardio equipment is worn and corroded, and most have broken water bottle holders. I will choose to stay somewhere else next time I'm in town.
Jesse
Stayed 3 nights in Jan 2024
Response from Customer Service on 2024/2/3
Jesse, it appears some aspects of your stay did not meet expectations. We regret to hear about the challenges involving the electrical outlets and gym facilities. We've noted your feedback and assure you we'll make necessary strides in enhancing our amenities. We value your patronage and do hope for another opportunity to make your next experience significantly better.
I wanted to love this property due to its location near the coast and Redondo Marina. The updated lobby area doesn’t match with the room we were provided. I booked the room with an ocean view for sunsets. I just expected it to be more clean and updated. It was clearly worn out, not very clean, the shower was dingy. The carpet appeared to be dirty.
However, the location is good and traffic is not TOO terrible in the area. Walkable to restaurants & marina/harbor/pier.
Aaron
Stayed 2 nights in Jan 2024
Response from Customer Service on 2024/2/3
Aaron, thank you for providing feedback on your stay. We understand that the aspects of the room did not meet your expectations, and we apologize for any inconvenience this may have caused. Our team continuously strives to provide comfortable accommodations and we take notes about cleanliness and updating rooms.We're glad to hear that you appreciated our strategic location with easy access to a variety of amenities. It's the feedback like this that helps us to improve and strive to make each stay better than the last. We hope that you would give us another chance to provide a more satisfactory experience.
2/10 Terrible
Taylan G
2024/2/1
Taylan G
Stayed 5 nights in Jan 2024
Response from Customer Service on 2024/2/2
Taylan, it's disappointing to hear that your experience didn't meet your expectations. We value all types of feedback to constantly improve and provide a more enjoyable stay for our guests. We sincerely appreciate your review and hope to have another opportunity to provide a better experience.
Christian, it's great to hear you enjoyed your stay at the Sonesta Redondo Beach & Marina! We continuously strive to provide a distinctive experience and are thrilled it met your expectations. We hope you'll visit us again soon for another wonderful stay.
Vicki, it's great to hear that you loved the picturesque location of Sonesta Redondo Beach & Marina. Our team will be pleased to know you found them both friendly and beneficial. We can't wait to welcome you back on your next visit!
The Wi-Fi was not real good , other than that it was a very nice hotel
Randal
Stayed 4 nights in Jan 2024
Response from Customer Service on 2024/1/30
Randal, it's wonderful to hear that you had a pleasant stay at Sonesta Redondo Beach & Marina! We acknowledge your feedback regarding the Wi-Fi and satisfaction is key to our service, therefore we're continually working to improve our amenities. We hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.
6/10 Okay
Jeff
Traveled with family
2024/1/28
Liked: Amenities
Bath tub didn’t drain. Had to shower with dirty water
Jeff
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/29
Jeff, we regret to hear there was an issue with the drainage in your bathroom during your stay. Our maintenance team is ready to address such matters promptly and we urge guests to notify us immediately so any necessary steps can be taken for a comfortable stay. We hope you'll give us another opportunity to serve you better in the future.
Thanks for the outstanding rating, Rolando!We're delighted your time at Sonesta Redondo Beach & Marina was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
It is conveniently located close to Redondo Beach pier, in a neighbourhood where locals meet (not very "touristy"). Hotel pool deck is very good, spacious with a beautiful view of the bay.
Andrew
Stayed 2 nights in Jan 2024
Response from Customer Service on 2024/1/24
Andrew, it's heartening to hear that Sonesta Redondo Beach & Marina's advantageous location was useful for your visit, and that you enjoyed the tranquility of our locale. Your words of appreciation for our expansive pool deck and its magnificent bay view are greatly valued. This feedback serves as an encouragement for our team members to strive for exceptional guest experiences. Thank you for choosing us for your stay and we hope to welcome you back soon.
4/10 Poor
mario
2024/1/22
mario
Stayed 3 nights in Dec 2023
Response from Customer Service on 2024/1/25
Mario, it's disappointing to learn your recent stay didn't meet your expectations. We hope you'll consider choosing us again in the future. We're committed to improving and ensuring each guest has an enjoyable visit.
The staff took care of little concerns very quickly. And in one instance, they went above and beyond!
Joanne
Stayed 2 nights in Jan 2024
Response from Customer Service on 2024/1/23
Joanne, it's wonderful to learn that our team at Sonesta Redondo Beach & Marina promptly addressed your concerns, exceeding your expectations in some instances. Your positive experience showcases our commitment to excellent guest service. Thank you for sharing your feedback, and we hope to welcome you back in the future.
Wallace, it's fantastic to hear that you enjoyed your stay at Sonesta Redondo Beach & Marina. We're thrilled to know you found our establishment appealing and that you appreciated our wonderful team members. We eagerly await your next visit.
Thank you for the 5/5 rating, Sarah!It's excellent you enjoyed your time at Sonesta Redondo Beach & Marina so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
Hayrik, it seems your stay didn't meet your expectations. We'd truly appreciate the opportunity to learn more about your experience. Your feedback matters and we're striving for every guest to have a satisfying stay. We hope you'll consider visiting us again for an improved experience.
Thanks for the perfect rating, Alan!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sonesta Redondo Beach & Marina.Have a wonderful day!