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Good location but WiFi didn’t work, there isn’t conditioner in the shower, breakfast only some old bread, one fake butter and one Jelly, nothing compared with I saw on the pictures .
Eliziane
Stayed 1 night in Apr 2024
Response from Hotel Xilo Manager on 2024/4/25
Dear guests,Thank you for staying with us and your feedback, we appreciate. As far as our breakfast it is a buffet and you were welcome to grab anything during the breakfast hours. Kind regards,
2/10 Terrible
Jeanne
2024/4/14
Disliked: Property conditions & facilities
The rooms were extremely small. The picture made them look a lot bigger.
Jeanne
Stayed 2 nights in Apr 2024
Response from Hotel Xilo Manager on 2024/4/16
Dear guests,Thank you for staying with us and your feedback, we appreciate. Our rooms are standard size hotel rooms.
Dear guests,Thank you for staying with us and your feedback, we appreciate.
10/10 Excellent
David, bell gardens
2024/4/8
Disliked: Property conditions & facilities
David
Stayed 1 night in Apr 2024
Response from Hotel Xilo Manager on 2024/4/9
Dear guests,Thank you for staying with us and your feedback, we appreciate.
6/10 Okay
Kristin
Traveled with family and small children
2024/4/7
Liked: Staff & service
I think the room as pretty good, we stayed only for the night. Has a fridge and microwave. The breakfast was cereal, bagels and muffins and coffee and tea. Parking was $12. Husband really liked the rain shower head. Not sure where the pool was but prob to cold for when we went in spring anyways. Only complaint is that the room had a strong smell that I couldn’t place. Had to have my beanie on my face to be able to sleep though it.
Kristin
Stayed 1 night in Apr 2024
Response from Hotel Xilo Manager on 2024/4/9
Dear guests,Thank you for staying with us and your feedback, we appreciate.
Dear guests, Thank you for staying with us and your feedback, we appreciate.
6/10 Okay
Janet
2024/4/3
There was only one hook to hang a towel, the corners in the bathroom were dirty, the sheets were thin, some staff was super friendly, others, not so much. The shower set up was not convenient to showering, the soap, shampoo and conditioner pumps were either empty or not working.
Janet
Stayed 2 nights in Apr 2024
Response from Hotel Xilo Manager on 2024/4/6
Dear guests, Thank you for staying with us and your feedback, we appreciate.
The room we stayed at had a weird odor to it, like humid locker room. The sheets had stains on them, it looked like blood. At check out there was a gas smell outside and was told it was the laundry room.
Yajaira
Stayed 3 nights in Mar 2024
Response from Hotel Xilo Manager on 2024/4/6
Dear guests, Thank you for staying with us and your feedback, we appreciate. We apologize for this inconvenient.
10/10 Excellent
Kristine
Traveled with family
2024/3/30
Liked: Cleanliness, staff & service, amenities
Check in was easy but the window in the first room we were assigned to wouldn't lock. They did give us a different room when we asked though.
Kristine
Stayed 1 night in Mar 2024
Response from Hotel Xilo Manager on 2024/4/6
Dear guests, Thank you for staying with us and your feedback, we appreciate.
1 They CHARGE for parking! Unacceptable!
2. The room smelled like it was sanitized like a crime scene. THe odor was so strong it kept me up most of the night.
3. THe HVAC noise also kept me up at night
4. Only 1 thin blanket was available
Will not stay or recommend motel
Richard
Stayed 1 night in Mar 2024
Response from Hotel Xilo Manager on 2024/3/19
Dear guests,Thank you for staying with us and your feedback, we appreciate.
Our overall experience was good. Staff was friendly and our room was clean. The location is convenient as you are able to walk to Downtown Glendale with many dining and shopping options.
Allison
Stayed 4 nights in Mar 2024
Response from Hotel Xilo Manager on 2024/3/20
Dear guests,Thank you for staying with us and your feedback, we appreciate.
Dear guests,Thank you for staying with us and your feedback, we appreciate.
4/10 Poor
Jose, Durango
Traveled with family
2024/3/14
Disliked: Cleanliness, staff & service
Could not bare to spend the night, the room smelled terrible, even though it was somewhat renovated, the smell was embedded to the walls, carpet, etc. Chose ground level for easier access, whoever was on the top level was either having a dance party or the floor was close to collapsing. Sorry, wish I had something better to share
Jose
Stayed 3 nights in Mar 2024
Response from Hotel Xilo Manager on 2024/3/15
Dear guests,Thank you for staying with us and your feedback, we appreciate. We apologize for the noise encountered. Regards,
Great room with jetted tub in the room and large shower with rain shower head. TV is difficult to figure out channels. Parking is $12. Corner room with jetted tub can be noisy because laundry is next door. Rooms not well insulated for sound, we could hear the upstairs guests walking around and muffled voices.
Jeffrey
Stayed 1 night in Mar 2024
Response from Hotel Xilo Manager on 2024/3/13
Dear guests,Thank you for staying with us and your feedback, we appreciate.
Besides the fact of being able to hear when someone else is in the shower. The staff is friendly the rooms are clean and smells clean upon entry. They accommodate us by opening the pool. Although they were short staff they were very communicative. It’s a great stay!
Natalie
Stayed 2 nights in Feb 2024
Response from Hotel Xilo Manager on 2024/2/20
Dear guests,Thank you for staying with us and your feedback, we appreciate.
8/10 Good
Siranush
2024/2/8
Good
Siranush
Stayed 3 nights in Feb 2024
Response from Hotel Xilo Manager on 2024/2/9
Dear guests,Thank you for staying with us and your feedback, we appreciate.
2/10 Terrible
Alexander
2024/2/7
Disliked: Amenities
Converted from motel to hotel. The shower don’t even have hook to hang up a towel
Alexander
Stayed 3 nights in Feb 2024
Response from Hotel Xilo Manager on 2024/2/7
Dear guests,Thank you for staying with us and your feedback, we appreciate.
The window didn't close all the way, you can see the interior of the room from outside from the edges of the door. Its says breakfast included but there is only coffee, cereal, some muffins. There are water leaks on the aisles and it is slippery. They charge the parking $12 per day. The girl at the reception was getting make up besides attending the customers. The towels had red and black stains .
Alonso
Stayed 2 nights in Feb 2024
Response from Hotel Xilo Manager on 2024/2/7
Dear guests,Thank you for staying with us and your feedback, we appreciate.
4/10 Poor
Elisa
Traveled with family and small children
2024/2/1
Liked: Staff & service
We loved the location which is why we selected this Hotel. We also discovered that it's a Motel. We were 3 adults and a child in one room surrounded by rowdy individuals on both sides of us. We were there for a family gathering and we were unable to rest. These individuals were up around 2am and then again at 6am. One staff member did communicate with one of these individuals in regards to smoking right outside our room and they temporarily moved. Overall the experience was unpleasant.
Elisa
Stayed 3 nights in Jan 2024
Response from Hotel Xilo Manager on 2024/2/7
Dear guests,We apologize for the noise from other guests. Thank you for staying with us and your feedback, we appreciate.
6/10 Okay
Gabino
2024/1/30
Disliked: Property conditions & facilities
affordable
Gabino
Stayed 1 night in Jan 2024
Response from Hotel Xilo Manager on 2024/1/30
Dear guests,Thank you for staying with us and your feedback, we appreciate.
10/10 Excellent
Ramon
Traveled with partner
2024/1/29
Liked: Amenities
Great service
Ramon
Stayed 2 nights in Jan 2024
Response from Hotel Xilo Manager on 2024/1/30
Dear guests,Thank you for staying with us and your feedback, we appreciate.
The hotel was ok. We spent most of our time at Universal and shopping around LA. I do want to say that you can hear pretty much all the noises that are going around at night. Staff is friendly and parking is accessible. Breakfast was ok.
JOSEFINA
Stayed 2 nights in Jan 2024
Response from Hotel Xilo Manager on 2024/1/16
Dear guests,Thank you for staying with us and your feedback, we appreciate.