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Reviews of Glen Capri Inn & Suites - Burbank Universal

2 out of 5
Glen Capri Inn & Suites - Burbank Universal
6700 San Fernando Road, Glendale, CA

Reviews

6.6
Rating 10 - Excellent. 313 out of 1001 reviews" "
Rating 8 - Good. 206 out of 1001 reviews" "
Rating 6 - Okay. 142 out of 1001 reviews" "
Rating 4 - Poor. 127 out of 1001 reviews" "
Rating 2 - Terrible. 213 out of 1001 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like Glendale, and I thank your staff for being so helpful to me.
Stayed 4 nights in May 2024

10/10 Excellent

Eduardo

Liked: Amenities
The amazing comfortable bed and the rai fall shower
Stayed 2 nights in May 2024

2/10 Terrible

Oliver

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and a sewer smell that wouldn’t go away, checked in and had to check out at midnight because odor was horrible
Stayed 1 night in May 2024

10/10 Excellent

Delio

Liked: Cleanliness, staff & service, property conditions & facilities
Aaaaasassaas
Stayed 1 night in May 2024

2/10 Terrible

gevorg

Disliked: Staff & service, property conditions & facilities
dog house
Stayed 3 nights in May 2024

8/10 Good

Juan manuel

Stayed 1 night in May 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

Paul

Everwas nice
Stayed 1 night in May 2024

6/10 Okay

Estefania

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, good stores near by. Bathroom wasnt too clean but we were barely in the room. We mostly used it to sleep in the room.
Stayed 2 nights in May 2024

8/10 Good

Kathy

Liked: Cleanliness, property conditions & facilities
it was a good place to stay for it to be a motel and for the price, it has a nice shower & mirror lol & the rooms are clean but could be cleaner. they have parking but you have to pay for it i believe i paid $14 for 3 days they have a lobby with water a microwave and a couple other things i believe. there is a good breakfast/brunch spot right next to the motel (shares the same parking lot) & they where SOO good so it’s convenient yall should for sure try them (best french toast ever lol). Staff was overall pretty nice except for this one mean lady they had at the front desk the night we went to check in she was so rude & did not help us at all she ended up leaving and the other guy who took over was nice & actually helped. overall a nice place to stay when trying to stay affordable. can’t complain much.
Stayed 3 nights in May 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

DzRae

Traveled with group
Liked: Staff & service
Disliked: Amenities
tv and phone were broken and checked out early
Stayed 1 night in May 2024

10/10 Excellent

Desiree Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and clean rooms.
Stayed 1 night in May 2024

10/10 Excellent

VARDAN

Liked: Cleanliness, property conditions & facilities
Overall great and clean Motel
Stayed 4 nights in May 2024

4/10 Poor

Amy

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like sewer when the shower was used. Even living window open it still smelled so bad. Staff was notified all we were told that particular room always had that smell. We were not offered any compensation of any kind.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ryan, Riverside

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and welcoming, room was super clean, right away you see how well maintained and clean everything is. We will make sure to stay again whenever in the area. Really recommend Glen Capri.
Stayed 1 night in May 2024

10/10 Excellent

Desiree Marie

Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie Barbini, Scottsdale

Stayed 2 nights in Apr 2024

4/10 Poor

jasmine

This place is such a cute little boutique motel, unfortunately this experience was different after the pandemic, walls are thin , I heard ppl arguing early morning, couldn’t gets rest and staff weren’t able to do a later check out, which is fine but I couldn’t sleep due to the craziness going on it kindve sucked, anyway it’s a simple place for just the night, be aware that you’ll hear anything going on outside.
Stayed 1 night in Apr 2024

8/10 Good

Stephanie Barbini, Scottsdale

Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie Barbini, Scottsdale

Stayed 1 night in Apr 2024

8/10 Good

John, Leavenworth Ks

Stayed 1 night in Apr 2024

2/10 Terrible

Laura

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff unwilling to help
Stayed 1 night in Apr 2024

10/10 Excellent

Desiree Marie

Stayed 1 night in Apr 2024

2/10 Terrible

jose

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hay pulgas y huele mal ?
Stayed 2 nights in Apr 2024

6/10 Okay

Eduardo

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
When asked for towels wouldn't get them until the next day
Stayed 1 night in Apr 2024

2/10 Terrible

Nadia

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms in the areas with red doors always have something wrong. We had to move rooms because there was no remote control and the room we were moved to didn’t either. That side of the rooms there’s always something not working I’ve had that happen on 4 different occasions
Stayed 1 night in Apr 2024

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Value. Reasonably priced. Good
Stayed 3 nights in Apr 2024

10/10 Excellent

Samantha

Stayed 2 nights in Apr 2024

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Hilario

Liked: Property conditions & facilities
Disliked: Staff & service
It was an ok motel but the pictures are deceiving plus i was charged $50 because i left dirty towels which i didn't get…
Stayed 1 night in Apr 2024

8/10 Good

Jovany c

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Good price and close to airport
Stayed 1 night in Apr 2024

10/10 Excellent

Dexter

Liked: Amenities
Everything excellent except T.V I will need front desk to comenback up.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2024

4/10 Poor

Dell

Traveled with partner
Liked: Property conditions & facilities
Spa tub was nice
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful stay. Friendly and accommodating staff.
Stayed 1 night in Apr 2024

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Joseph Karl Ryan

Stayed 1 night in Apr 2024

10/10 Excellent

Antonio

Liked: Amenities
Tv didn’t work was no soap
Stayed 1 night in Apr 2024

6/10 Okay

Eduardo

Traveled with family and small children, Traveled with family
Liked: Staff & service
The wifi for needs improvement,
Stayed 3 nights in Apr 2024

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Helen

Traveled with group
Disliked: Amenities
Had to pay for parking and no breakfast. Put unfiltered search for both had neither. Had to pay 7.00 parking and no breakfast although it said pop tarts.
Stayed 1 night in Apr 2024

4/10 Poor

Eduardo

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didnt have breakfast in the morning. When we check in our room we walked the bathroom and found a roach in the bathroom. There is a 7 dollar parking fee with limited parking space.
Stayed 1 night in Apr 2024

2/10 Terrible

CAYETANO

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place is not as advertice its durty and strong odor of bleach. I had booked for 4 nights ended up staying just one night canceled the other three. Disputing my money back since they want to charge me still without me staying over. Horrible . Hoping to resolve my issue and get my money back
Stayed 3 nights in Mar 2024

2/10 Terrible

Roberto

Disliked: Amenities, property conditions & facilities
This property had no hot water. I needed to check into another hotel to shower for a very important meeting. I want to contest this with Expedia. I would like a refund. I am also going to contest this with my bank. The property knew about the issue when I checked in and did not tell me.
Stayed 1 night in Mar 2024

2/10 Terrible

MARIA

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the hotel room was humid and it smelled like sewer every time you shower or blushed the toilet. I told the staff and they just went and poured bleach trying to cover the smell.
Stayed 2 nights in Mar 2024

2/10 Terrible

belen

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for. All the furniture & fixtures had visible wear & tear but they all worked. I was hardly in my room so aesthetically it was fine. Water smelled funny & main shower head didn’t work.
Stayed 3 nights in Mar 2024

6/10 Okay

Mike

Limited toweltree .
Stayed 1 night in Mar 2024

10/10 Excellent

Walton,

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024