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Reviews of AC Hotel by Marriott Beverly Hills

3 out of 5
AC Hotel by Marriott Beverly Hills
6399 Wilshire Boulevard, Los Angeles, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 311 out of 577 reviews" "
Rating 8 - Good. 153 out of 577 reviews" "
Rating 6 - Okay. 59 out of 577 reviews" "
Rating 4 - Poor. 30 out of 577 reviews" "
Rating 2 - Terrible. 24 out of 577 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great, lobby smells amazing! I wish the front desk staff was a bit more friendly. We did have breakfast Sunday morning and the selection was excellent, with Alex being friendly and attentive. He really made our dinning experience very pleasant.
Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

10/10 Excellent

Marisol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay there!
Stayed 1 night in Apr 2024

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Merveen, Longmont

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff!!
Stayed 1 night in Apr 2024

10/10 Excellent

Nihal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

4/10 Poor

Vicki

Traveled with partner
Disliked: Amenities
HAD to pay $52 additional for valet parking daily😡 NO seating to relax 😡 My “nice” view was the building next to us😡
Stayed 3 nights in Apr 2024

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness of the bathroom, excellent air conditioner and quietness at night. Very good valet parking service.
Stayed 1 night in Mar 2024

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was super clean and quiet. The staff was friendly and helpful every time we talked to them. And we appreciated the two complimentary waters in the fridge.
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great with easy parking. Just half hour away from LAX.
Stayed 3 nights in Mar 2024

8/10 Good

Neil, Nassau

Liked: Cleanliness, staff & service, property conditions & facilities
The AC was very clean and affordable, excellent location to everything, great Bar.
Stayed 2 nights in Mar 2024

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk person was amazing! Great customer service, easy going and helpful. I would stay again
Stayed 2 nights in Mar 2024

8/10 Good

DeAsia

Liked: Cleanliness, staff & service, property conditions & facilities
Property was okay. Room didn’t feel freshly clean. Lots of construction which woke me up earlier than I wanted to be up. But overall a 7 out of 10
Stayed 2 nights in Mar 2024

6/10 Okay

Amra

Stayed 6 nights in Feb 2024

6/10 Okay

Arthur

Stayed 1 night in Feb 2024

10/10 Excellent

Marie, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer Service, really friendly staff.
Stayed 1 night in Feb 2024

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a convenient location and well maintained, but the walls were extremely thin. Plus I was charged for a beer and never received a refund after several requests. I enjoyed the pool and the Smart TV in the room, but probably wouldn't stay here again, especially because of the thin walls- I could hear the person snoring in the room next to me and hear their every word.

10/10 Excellent

Cathy, Bonney Lake

Stayed 3 nights in Feb 2024

10/10 Excellent

william

Stayed 1 night in Feb 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Marwah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was very basic and options were limited and the cheese was really old and dry
Stayed 1 night in Jan 2024

6/10 Okay

Betsy

Business traveler, Traveled with partner
Liked: Cleanliness
No amenities. Very basic.
Stayed 1 night in Jan 2024

10/10 Excellent

nelson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Bobbi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's LA
Parking was outrageous, and breakfast was lacking.
Stayed 1 night in Jan 2024

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Maggie

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Front desk slow to answer calls
Very clean and convenient location but front desk takes a long time to answer the phone, our tv remote and the first replacement didnt work, no ice in the ice machine.
Stayed 2 nights in Dec 2023

2/10 Terrible

Rob

Stayed 4 nights in Nov 2023

10/10 Excellent

Elizabeth

Stayed 2 nights in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, upgraded common areas were nice to get breakfast and wait to gather your group. Staff were friendly and helpful. Room was simple but clean and the view was great (we were on the 10th floor). A very good experience - we plan to stay there again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

julia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Ashraf

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel.

6/10 Okay

Myra, Oceanside

Liked: Cleanliness, staff & service, property conditions & facilities
We didn't enjoy. There's absolutely nothing around the hotel walkable other than McDonald's next door. The rooms have tall cerilings but are like a tall small box.
Stayed 1 night in Oct 2023

6/10 Okay

Tanya

Traveled with group
Stayed 3 nights in Nov 2023

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
rooms are too noisy, you can hear all conversations from other rooms
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Stayed 2 nights in Nov 2023

6/10 Okay

William

Business traveler
Liked: Property conditions & facilities
Most of the 4 nights I couldn’t get through to front desk. Restaurant, housekeeping, etc. all had to go through front desk. Daily cleaning of room was terrible. Dirty cups still there, coffee pod still in maker, crumbs on desk, no water refills and no re-supply of coffee.
Stayed 5 nights in Nov 2023

4/10 Poor

Brian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Meh
Overall the place is looking run down. Elevators, pool, lobby and the rooms themselves feel a little shabby.
Stayed 2 nights in Nov 2023

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and property were very nice. However the restaurant was not as expected. Very limited menu
Stayed 8 nights in Nov 2023

10/10 Excellent

Joy

Stayed 1 night in Nov 2023

10/10 Excellent

Mukesh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Nov 2023

8/10 Good

SHING MAN

Liked: Cleanliness, staff & service
Clear and good service
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Desiree

Disliked: Cleanliness, staff & service, property conditions & facilities
I found bed bugs in the bed, and hair. Under the sheets so I assume it wasn't washed. I need a full refund back!!!
Stayed 1 night in Nov 2023
Response from Andrea on 2023/11/20
We have had a pest control company come out to check your claims of bed bugs. They have confirmed with us that the room does not have any insects or bugs. I do apologize if your stay with us was disturbed by this assumption but will not be refunding the stay.

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and all the staff members I talked with were very friendly. It's convenient walking distance to multiple museums and several very good restaurants.
Stayed 2 nights in Nov 2023
Response from Andrea on 2023/11/20
Thank you so much for your positive feedback :)