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Norfolk Inn Paddington

3.0 star property
Travelers find knowledgeable assistance from personable staff members at this well-situated property just steps from London's iconic Marble Arch

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Located in central Paddington, Norfolk Inn Paddington offers a convenient base with amenities like laundry facilities and luggage storage. Visitors consistently praise the attentive staff and appreciate the concierge assistance available throughout their stay.

Reviews

4.8 out of 10

Popular amenities

  • Restaurant
  • Breakfast available
  • Business services
  • Laundry
  • Room service
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Single Room

Single Room | Internet, bed sheets

Single Room

Highlights

Private bathroom
Coffee/tea maker
  • 107 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | Bathroom | Shower, towels

Double Room

Highlights

Private bathroom
Coffee/tea maker
  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Internet, bed sheets

Twin Room

Highlights

Private bathroom
Coffee/tea maker
  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Located in London City Centre, a neighborhood in London, Norfolk Inn Paddington is near a metro station. The area's natural beauty can be seen at Hyde Park and Kensington Gardens, while Madame Tussauds Wax Museum and Natural History Museum are popular area attractions. ZSL London Zoo and London Eye are not to be missed. Visit our London travel guide
Map
Norfolk Square, 6-8, London, ENG, W2 1RS

What's nearby

  • Sign for St. Mary's Hospital, London
    St Mary's Hospital
    2 min walk - 0.2 km
  • Paddington showing a city and a square or plaza
    Paddington Central
    6 min walk - 0.6 km
  • Hyde Park featuring a garden, a river or creek and watersports
    Hyde Park
    6 min walk - 0.6 km
  • Kensington Gardens showing a statue or sculpture, heritage elements and heritage architecture
    Kensington Gardens
    6 min walk - 0.6 km
  • Marble Arch which includes a monument, heritage architecture and a square or plaza
    Marble Arch
    13 min walk - 1.2 km

Getting around

  • Paddington Underground Station
    1 min walk
  • London Paddington Station
    2 min walk
  • London City Airport (LCY)
    65 min drive

Restaurants

  • Angus Steakhouse Paddington
    1 min walk
  • Steam Bar
    3 min walk
  • Blank Street Coffee
    1 min walk
  • CÉ LA VI London
    3 min walk
  • Sawyers Arms
    1 min walk

About this property

Norfolk Inn Paddington

Hotel near Hyde Park
Close to Marble Arch and Kensington Gardens, Norfolk Inn Paddington provides a garden, dry cleaning/laundry services, and a business center.
Other perks include:
  • A reception hall, a 24-hour front desk, and an elevator
  • A front-desk safe, concierge services, and a porter/bellhop
  • Luggage storage
  • Guest reviews say good things about the helpful staff
Room features
All guestrooms at Norfolk Inn Paddington have comforts such as high-speed internet and room service.
Other conveniences in all rooms include:
  • Bathrooms with showers
  • Cable channels, coffee/tea makers, and housekeeping

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Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: High-speed internet

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop

Business services

  • Business center

Outdoors

  • Garden

Accessibility

  • Elevator

More

  • 4 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Room service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests must show a valid photo identification at check-in. This is the only form of identification that is accepted at this property.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 100.00

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Property is also known as

SO Hotel Paddington
SO Paddington
SO Paddington Hotel
So Paddington Hotel
Norfolk Inn Paddington Hotel
Norfolk Inn Paddington London
Norfolk Inn Paddington Hotel London

Frequently asked questions

Is Norfolk Inn Paddington pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Norfolk Inn Paddington?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Norfolk Inn Paddington?

Check-out is at 11:00 AM.

Where is Norfolk Inn Paddington located?

Located in London City Centre, this hotel is within a 10-minute walk of Hyde Park and Kensington Gardens. Marble Arch and Kensington High Street are also within 1 mi (2 km). Paddington Underground Station and London Paddington Station are within a 2-minute walk.

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Reviews

Norfolk Inn Paddington Reviews

4.8

5.0

Cleanliness

8.0

Location

6.0

Staff & service

4.4

Property conditions & facilities
Rating 10 - Excellent. 34 out of 616 reviews
Rating 8 - Good. 98 out of 616 reviews
Rating 6 - Okay. 144 out of 616 reviews
Rating 4 - Poor. 134 out of 616 reviews
Rating 2 - Terrible. 206 out of 616 reviews

Reviews

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 6 nights in Nov 2024

8/10 Good

Lira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of this inn and the bed was wide enough and was tidy well.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Ideally suited to arrivals from Paddington, great access to all the sights with underground & bus routes right outside your door. Great variety of good value places to eat on your doorstep and lovely area around the river and park to chill. Rooms were very compact but everything you needed if you are looking for a base to explore London on a budget. Staff were very helpful and amenable providing left luggage facility. Would definitely stay again.
Stayed 2 nights in May 2024

6/10 Okay

catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Cheap price...so dont complain if its not 5 star.

Guys at desk were very friendly and helpful. I felt safe there, around corner from the trains, tight next to loads of cafes and 5 mi s to Hyde park. Look what do you expect for 63 sterling a night. Guys said they need to do repairs but they are always booked out. Best do snag list and just do one room at a time. Has potential to be more, they are doing their best.sheets and towels v white and bed was comfy.
Stayed 3 nights in May 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Cheap but not cheerful!

Positives - the pillows were comfortable. Thats it! Negatives - I get that this was cheap but still... the mattress was horrific, the room was cold, the carpet was dirty and worst of all I had to hold my nose and breath through my mouth when using the bathroom to prevent myself from being sick from the smell of stagnant water stuck in the drains
Stayed 1 night in Dec 2023

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities, room comfort

At least the heating worked!

We knew beforehand that the rooms were very small, however not being able to open the bathroom door due to room size and furniture is rediculous. The curtain only covered half the window and physically could not be drawn fully across, not very private on a busy road. As for the bed, whilst clean, the mattress was well past it’s usable life and was lifeless on one side to the extent I nearly rolled out of bed. The bathroom was tiny having been built into one corner of the room. The toilet itself did not look secure and safe to sit on! The only plus points were that the staff were polite and the heating worked (although excessively)
Stayed 2 nights in Oct 2023

2/10 Terrible

Judy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Location is the only plus

The bathroom was no bigger than a wardrobe. Very difficult to manoeuvre. The bathroom was also dirty and the tiny basin took forever to drain away the water. Shower was good, with plenty of hot water, but I am a larger lady and it was very difficult to get in and out of the shower as it only had 2 tiny panels on the door. The last place I would want to be trapped. The bedding was clean but the mattress had a slant on it and it was lumpy. Very old inner spring which was horrendous on my back. Definitely won’t return as there are many better places for less money. The location was a real plus as it was very close to the station and lots of places to eat nearby. It also promotes laundry facilities, but it was out of order. Surprise. The two staff members I dealt with, were very friendly and helpful.
Stayed 4 nights in May 2024

2/10 Terrible

Joyce

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel should not be on Hotels.Com's website!!! The room we were given was deplorable! The carpet hadn't been vacuumed, the washroom... well the washroom resembled a truck stop rest room. The shower stall was filthy, there was previously used shower items left inside the shower. The toilet has filthy, had grime and urine stains around the bowl. The sink was filthy, there was hair stuck to the wall next to the sink, from someone who had recently shaved. The room was below such standards, that my wife was almost going to go and buy cleaning supplies to do a thorough clean of the room! The front lobby area of the hotel was nothing like the pictures on the website. The front lobby area was unkempt, untidy and the fridge had only a couple of items in it. Not that we were looking for beverages... but the website shows a nice tidy, clean and fully stocked fridge... not the case! We got into London very late/early in the morning. Could we have asked for a better room, sure we could've. Could we have left the hotel and found a better room, sure we could've. But when you just travelled by train over-night and your exhausted, we just wanted a bed to sleep in and a roof over our heads. Hotels.Com we are really serious... the Norfolk Inn Paddington, London, England, should be removed from your website, its not worthy and its misleading, as well as a filthy hotel. We are seasoned travelers, who have been to many places around the globe... this is the worst hotel yet!
Stayed 2 nights in Sep 2024

2/10 Terrible

Marilyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Permanently closed
Stayed 3 nights in May 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good area
Stayed 1 night in Oct 2023

10/10 Excellent

Burddette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paddington friendly

Reasonably priced, clean, staff friendly and helpful. Convenient to where we wanted to go.
Stayed 1 night in Jul 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
It was a last minute booking as I stayed at work so late, it was a great spot 2 minutes from Oaddington, comfy, cheap… dated but that would never bother me… excellent wifi so happy days
Stayed 1 night in Sep 2022

10/10 Excellent

Ghazi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very very good

Very good friendly and hotel was clean
Stayed 1 night in Oct 2022

6/10 Okay

Nelly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff very nice
Stayed 3 nights in May 2023

2/10 Terrible

Gerard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The other reviews were spot on. This hotel is dire.
Stayed 1 night in Jul 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful place, cockroaches in room, bathroom smelt horrendous, worst place I've ever stayed, if you're looking for somewhere near to paddington you'd be better off sleeping on the station floor all night

2/10 Terrible

Christo

Disliked: Cleanliness, staff & service, property conditions & facilities
Not even close to what was advertised

4/10 Poor

Gunnthora

Disliked: Cleanliness, amenities, property conditions & facilities
Fantastic location. It was dissapointing to discover the toilet in a ‘closet’ outside the room.
Stayed 1 night in Jul 2022

2/10 Terrible

Oscar Karl Gustav

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was looking awful. The room was in poor shape and ain’t gonna talk about the toilet in the room..
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting

Absolutely disgusting don’t waste your time booking.
Stayed 2 nights in Dec 2024

6/10 Okay

Harish

Disliked: Property conditions & facilities

Norfolk inn

Convenient hotel near to Paddington station and walkable to my place of work. I was out all day and night so can’t really judge it. But a tired hotel in need of a makeover.
Stayed 4 nights in Jun 2023

2/10 Terrible

Jagruti

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst stay of my life the bathroom is full of molds, cockroaches around, dirty rooms and dirty stains everywhere, foul smell, no heating the only good thing was the bathroom had hot water. I would never stay in here… bad very bad
Stayed 2 nights in Dec 2024

6/10 Okay

Col Yakubu

Liked: Cleanliness, amenities, property conditions & facilities
More efforts on maintenance
Stayed 9 nights in Oct 2024

2/10 Terrible

Camille

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was mould on the walls, I absolutely do not recommend it.
Stayed 1 night in Nov 2024

2/10 Terrible

peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not be going there again the front dest staff rude and not clean
Stayed 1 night in Nov 2024