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"For what we paid and the location I had high hopes for this inn but my expectations fell flat horribly. From the check in with Fatima to the room cleanliness, all left much to be desired. Fatima was clearly not in the mood to be of any more assistance than she was. She was not welcoming in the least and clearly didn’t want to be bothered doing anything but inputting my i formation and getting me out of her face as quickly as possible. We get to our floor and it smelled of complete garbage. We then make it to our room, all dusty, bed was uncomfortable, refrigerator was not cold. They did send maintenance up I cannot recall his name but he was the best part of the experience at this inn. I am quite disappointed to have that kind of experience with any hotel/inn attached to the Hilton name. We won’t be back and will not suggest anyone else to utilize this location either. "

"Room was not cleaned for over 5 days despite requests. "

"Valet takes forever even if u call ahead "

"Bed was super comfy and location was great. "

"Everything was great, clean room, amazing staff, and walkable to many Chicago highlights."

"Nice rooms, great view"

"in a great location, with beautiful rooms and views! shower situation is weird as the wall is blurred but shown to the whole room. if your bed is next to the shower side of the bathroom be prepared to be woken up with how bright it will be as the wall is blurred not a legit wall."

"The rooms were great and we enjoyed the view of Chicago. The mezzanine and hallways were noisy on Easter night (and especially on the night before Easter) but the kids were sleeping on the fold-out couch and they didn’t mind, but the bedroom was quiet because it faced the outside. We loved the breakfast and happy hour (2 free alcohol drinks for adults and nachos, pretzels, pasta salad, and fountain drinks for everyone - super fun!!) It was a great trip to Chicago - and we loved how close the red line was - just a block away! "

"Clean room! Friendly and helpful staff. Room was small and the AC wouldn’t work. Staff gave me a fan that made it tolerable "