They did not give us the room we had booked. WE had mentioned in our booking "King bed, bathtub, suite." But first, they gave us a double bedroom with no bathtub. Later, they changed to a King bed but no bathtub. We went to complain again, and then they made us wait for 2 hours and gave us a room with a bathtub but with a double bed rather than a king bed. It was a frustrating experience. They gave us water for the first 2 days, but on the third day, they said that we had to be Hilton honor members to get water bottles. The staff were not helpful at all.