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Reviews of Regal Oriental Hotel

4 out of 5
Regal Oriental Hotel
30 - 38 Sa Po Road, Kowloon

Reviews

7.4

Good

Rating 10 - Excellent. 206 out of 1000 reviews" "
Rating 8 - Good. 450 out of 1000 reviews" "
Rating 6 - Okay. 211 out of 1000 reviews" "
Rating 4 - Poor. 81 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really safe, quiet and convenient. It was close to public transit and also has full taxi access to the airport. Additionally, it's located in a very convenient location in HK by a metro station and a major bus station within 5 minutes of walking.
Stayed 6 nights in Apr 2024

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Nov 2023

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Non smoking hotel but always smell smoke, broken furniture, very dusty
Stayed 13 nights in Nov 2023

10/10 Excellent

YinYeeSalome, London

Stayed 16 nights in Nov 2023

10/10 Excellent

winnie

Stayed 8 nights in Oct 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service
Quite outdated but clean. Hotel has veen left behind with the times aince the closure of Kai Tak airport which was once across the street
Stayed 1 night in Oct 2023

8/10 Good

Wai Nung

Liked: Cleanliness, staff & service
Stayed 12 nights in Oct 2023

6/10 Okay

TSUEY FANG

In between of staying we have one night Trip to disneyland lodge and need bring all luggage to Disneyland cause they dont have baggage storage. Then hotel no provide laundry bag.
Stayed 1 night in May 2023

6/10 Okay

Ong

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and inconvenient
Hotel is old and out of the way.
Stayed 1 night in Jul 2023

8/10 Good

Shirley Oi Yee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in May 2023

8/10 Good

sun cheung

Stayed 3 nights in Apr 2023

6/10 Okay

Rick

Stayed 6 nights in Nov 2020

10/10 Excellent

Verified traveler

Stayed 21 nights in Mar 2021

8/10 Good

Ben Pak Ho

Liked: Staff & service, room comfort
good value
Stayed 14 nights in Nov 2020

6/10 Okay

Toot

Business traveler
Liked: Staff & service
The hotel is very old. None of the part of the room is matching the pictures shown on the website. Room is acceptable but all the facilities is very old.
Stayed 1 night in Nov 2020

6/10 Okay

Robert Lothar

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2020

10/10 Excellent

Nawaz

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service
The room is not clean at all. There were dust on the floor and the chair was not comfortable. Walls are dirty and during the stay a staff broke into my room while I was sleeping. Terrible!
Stayed 1 night in Sep 2020

8/10 Good

JAMES, VANCOUVE, BC

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and is harbour, quite comfortable.
Stayed 12 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better if you offer breakfast and buffet package. The reception is clean and also the room.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Room is large enough and clean, staff is friendly.Unfortunately it is not too close to MTR station,most of the time have to get a taxi to get there.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had musty smell. My flight was 9pm and hotel did not allow us to leave luggage at hotel after check out. I would not stay here again.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people were patient with my bad chinese. They helped me every time I needed with a smile. Somepne always opened the lobby door for me. I believe the workers have pride in the Regal Oriental and honor its history in the area.
Stayed 7 nights in Dec 2019

6/10 Okay

Hay Micky

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
hotel is tired, biggest inconvenience is absence of shower curtain and exhaust fan in the bathroom.
Stayed 5 nights in Nov 2019

8/10 Good

Wing Hing

Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay elsewhere!
The room is dated and smells like smoke, despite Booking a non smoking room with them. The customer service only offer to spray some air freshener. Many things are broken and I’m need for be updated.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked an Executive Club room for the perks of having the Executive Club Lounge and better room quality. The room had an unpleasant smell coming from the air conditioning. The room itself was a good size and looked out over the to the cruise terminal. However the bed was extremely hard (even though we like a firm mattress) and the decor was dated and had seen better days (especially the finishes in the bathroom). A coffee machine was provided however without any capsules (which they advertised as HK$20 each). The biggest con and negative was the Executive Club lounge. This was not a lounge, but a small cornered off area in the pub on the ground floor. During the day there were a few cans of soft drink in the fridge and a few leftover pastries from breakfast. We were told that between 5-8pm there was a cocktail hour with hot food, however when we went back and asked about the hot food, the member of staff walked us to the empty hot plates, then looked confused, went off to the kitchen before coming back to say no hot food. As for alcoholic drinks there were a couple of bottles of spirits and can of beer. It was very depressing. Breakfast the next morning was simple and lacking for an Executive Club (hard boiled eggs/beans/sausage), with bread to toast. The few small pastries were not fresh and had come out of packets. The jug of juice was long life concentrated juice. Tables weren’t cleared or cleaned from previous guests (no staff around). Upon checkout I complained abo
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Big rooms.
I have booked a bacis room and when check in, I was asked if I would like to upgrade to a modenised room in a higher floor for addition £10 a day. After looking at the rooms I decided to upgrade to the offered executive room which is very spacious and glossy. I have checked with hotel.com again and found that the room I stayed would have cost £30 a night more. I have enjoyed the stay. The only draw back is that there is no underground nearby. There are good bus networks but you have to get familiar with them.
Stayed 10 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded to the club floors which is nice, the room was very spacious and relatively clean. The drain in the bath tub was not draining properly and they fixed it right away. Lots of restaurants near by and free shuttle bus service.
Stayed 2 nights in Nov 2019

8/10 Good

tze lok

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness
Stayed 4 nights in Nov 2019

8/10 Good

Pui Kwan

Liked: Cleanliness, staff & service, room comfort
The room is clean and spacious. Location is good. But the hotel and room need to be improved. There are only 2 power sockets in the room with one next to the desk and one near the window. There are no sockets near the beds. And there is no shower curtain in the bathroom. The bathroom gets wet after shower.
Stayed 4 nights in Nov 2019

10/10 Excellent

WINNIE

Traveled with family
Liked: Staff & service
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Corina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2019

2/10 Terrible

MARVIN

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smoking smell in nnn-smoking rooms and common area
Guests smoking in non-smoking rooms/floors. The hotel do not take proper actions to stop guests smoking in their rooms or clean up the smoking smell before giving those rooms to new guests.
Stayed 1 night in Nov 2019

4/10 Poor

KATHERINE MEYERS

Disliked: Cleanliness, staff & service, room comfort
Stayed 15 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Amperes, Hong Kong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to the city and it's not too close to the chaos...
Stayed 4 nights in Nov 2019

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you stay on the business floor, the the hotel is good value for money. Staff are excellent. Getting about Hong Kong requires a bit more work but it is manageable. Restaurants nearby are outstanding.
Stayed 4 nights in Sep 2019
Response from General Manager, Regal Oriental Hotel on 2019/11/5
Thank you very much for reviewing your Regal experience with us. I am delighted to learn that you had such a wonderful time with us and I certainly will share your positive feedback with the entire team. Looking forward to welcoming you back soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Sep 2019

8/10 Good

wing yee christie

Stayed 1 night in Oct 2019

8/10 Good

Chak Wai

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ABSOLUTELY TERRIBLE PLACE !! BEDS BUGS AND COCHROACES everywhere.Vey rude staff and dirty smelly room. Never stay at this hotel.
Stayed 4 nights in Apr 2019
Response from Eric Yu / Assistant Front Office Manager on 2019/10/5
We feel sorry to hear your feedback as we have conducted regular pest control every month, do you mind to help us to provide your room number then we can let our housekeeping team to follow up the room condition for the next traveler.

10/10 Excellent

Eling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

sudarsono

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good room good. stay
i like to free shuttle bus to station. room very comfort
Stayed 2 nights in Sep 2019
Response from General Manager, Regal Oriental Hotel on 2019/11/5
Thank you for taking the time to comment on your recent stay. I am delighted to hear that you enjoyed your stay with us and our location. The nearby Subway station will soon be completed and that moment will be more convenience then now. Please get in touch with us and see you again!

6/10 Okay

Avis

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2019

6/10 Okay

Suet Mui

Traveled with family
Stayed 8 nights in Aug 2019