Find Family Hotels in Jay, NY

"Parking a bit inadequate "

"No complaints about service because I didn’t require any besides once weekly housekeeping but the rooms are just bare minimum. I stayed in 2 different rooms and both had super thin windows where you could hear everything outside. My main complaint is about the queen size room. The shower was just a curtain to pull across so water got on the floor, barely enough room to turn around and no shelving to put anything in the shower. The walls and baseboards were dirty and there was no where to sit and eat. No table at all besides the cubbies for clothing storage so I had to stand at that to eat. There was also no storage area in the bathroom at all - sink barely had room to set a makeup bag. Finally, there was some sort of private event that happened at the bar one night (people were dressed very nicely) which is fine, but there was no communication to the other guests. So I felt embarrassed when I came down the stairs in my pajamas and had to walk through these people all dressed in suits. "

"Checking was easy, breakfast is something different every morning, coffee all day long available. "

"We took some time to absorb the atmosphere of this place while staying 3 nights for the XC World Cup. The Grand Ballroom with its Speakeasy bar and analog games, the fitness room… We loved it, and the restaurant dinners were also excellent and memorable."

"Great place to stay!"

"Haha! My review?! All good at check in. Once in the room, you can see that there is a space between the front door itself and the door frame. The wallpaper is peeling off the wall in the bathroom and the back window doesn’t lock. As I settle for the night, I realize that it’s getting cold and try to set up the heater only to realize the little heater under the bathroom counter is the only one working which is not enough for the room. Went to tell the front desk, the lady came to the room, went to check the fuses, couldn’t figure out what was wrong, called a handyman, he arrived in a timely manner, checked the outlet and noticed something had burnt in it. He replaced the outlet, but it didn’t fixed the problem. I asked for portable heater, the handyman brought two but only one worked. He ended up leaving it was past 10:30pm. By then, the bathroom heater was no longer working… So I slept with my winter jacket and Sorel boots on. Earlier, the lady at the front desk suggested I move in another motel across the street but it was already late at night and I think it was odd that they still had room available across the street, in a motel (Carriage House Motor Inn… that you can’t book online) during a sold out weekend in LP. I asked for a compensation for the disruption and lack of heating, they said the manager was difficult about this and at check out, I was told I have to contact Expedia directly."

"We had a great stay! The breakfast buffet was amazing, room was super nice and all the offerings at the lodge - from morning coffee, to an ice cream parlor visit after the hot tubs were excellent. We hope to go back one day!"

"Loved the property."

"The hotel was nice, but definitely needs some “love.” The outside is in desperate need of paint, some of the outlets in our room were very loose and the menu is just so-so at the restaurant. The woman running the restaurant was AMAZING and so kind. "