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"Wonderful service and very polite staffs. Our family was very satisfied with staying at there. "

"The Fujiya Hotel is a historic gem in an unforgettable setting, with a staff that is extremely friendly, competent and professional. It’s a one-of-a-kind experience with a beautiful onsite onsen, and easy access to all the best that Hakone has to offer. Definitely one of my all-time favourite travel experiences!"

"It was very clean and beautiful."

"Peaceful and fresh air, nice staff and everything clean."

"The hotel is gorgeous and perfectly located near Togendai station. Accessible by public transport, it was easy to get to from Tokyo. The rooms are perfectly suited for short stays but could be stretched for 3 or 4 days and still be super comfortable. Plenty of Instagram worthy photo opportunities, sensational breakfast and dinner. Staff are constantly helpful and wonderful. My only issue was 2 nights wasn't enough to catch everything that Hakone and the surrounds had to offer. Highly recommended."

"The place felt like a dream! From the outfit you wear throughout your stay to the hot springs outside that made you feel free. The staff was incredibly friendly and I’d recommend it for anyone."

"Perfect place for family tour, beautiful view from room.. Service was excellent and staff were very friendly.. I want to go there again n again, highly recommended this place ❤️❤️❤️"

"Very comfortable, large rooms. It was wonderful having a private Onsen in the room. Staff was absolutely lovely!"

"Everything was satisfying but I must say that the breakfast buffet was exceptionally great. We were a party of 8 with 4 kids. The restaurant prepared a space for all of us sitting together. "