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"I couldn’t have asked for a better stay! We loved every minute of our stay at Ten yu. The staff were very accommodating and friendly, the room was excellent with all the amenities you didn’t even know you needed. We loved the onsen and especially the 6th floor one. What an experience! I also really loved all their shower products. My hair has never been so shiny and soft! Where can I buy them please?? The free ice cream and the biscuits were excellent provision. The breakfast and dinner at the Buffett were great with lots of choice but I would prefer if they had some different options every day. If you are trying to pack light, don’t worry about carrying make up remover, face wash, razors, hairbrush and even pyjamas or clothes! They provide you with everything including a kimono you can use to walk around property and even during dinner. My only slight issue was that I was supposed to have a food and drink credit which I asked for and they said that as I have dinner included they would provide it with dinner. Well the dinner already had drinks included and they offered us a glass of sparkling wine in addition. I would have preferred to have the choice to use my credit for the lounge to have some cocktails. Overall, extremely satisfied with our stay!"

"The location is beautiful, amazing views but the hotel is a bit old. We went to Hakone to relax and spend a night enjoying the onsen but we weren’t unable to get in due to having tattoos something that the website should have in more details instead of having it in the small print. The tv was only in Japanese so we couldn’t watch tv. The elevator was not working we had to carry 3 luggage down 3 floors and the sign on it was only in Japanese and I touch the bottom an it shocked me. I was very excited to stay but I was kind of disappointed. "

"Included breakfast selection is limited but quite good ... lineup and waiting period for unreservable breakfast was disappointing. Dinner dining times are too short ... but dinner choices are decent."

"Beautiful ocean view from our room and the bathtub captured that view. Very traditional set up for Japanese families and the Onsen was lovely. Being able to sit under a cherry blossom tree in full bloom and look out to the ocean in a hot spring was a true highlight of our trip. Where the property let us down, was that the restaurant was booked out every day and there was no options for vegetarian or any western menu. Luckily there was a full kitchen in our unit so we could cook, however we had to pay ¥400 to borrow cooking facilities which was unusual. The hotel itself is a little tired, wasn’t too clean and much of the property desperately needs updating. My husband and I had a single bed each but our daughter had to sleep on a fold up futon on the tatami mat floor in a room with no ventilation which she didn’t seem to mind. Given the location of property, I think it has a real potential but we wouldn’t stay there again. We would’ve been better in an Airbnb because there was no benefit of being in a hotel apart from the lovely onsen. We noticed that were the only Westerners staying there, so this property clearly only caters for Japanese tourists and not international visitors."

"Great location, friendly staff and amazing property. No issues throughout our stay and the room, view was amazing. Definitely on my re-visit list. "