"Great place to go and chill, make sure your room has an outdoor soaking tub. However, I felt the staff does not typically deal with English speaking guests, while they are accommodating, culture may have been an issue. One staff member, from India was essentially assigned to my well being, and after I requested a taxi to drive me from the hotel to a further train station, I decided to utilize the local train to connect to the further station, and requested the hotel shuttle. I was told the...
"Great place to go and chill, make sure your room has an outdoor soaking tub. However, I felt the staff does not typically deal with English speaking guests, while they are accommodating, culture may have been an issue. One staff member, from India was essentially assigned to my well being, and after I requested a taxi to drive me from the hotel to a further train station, I decided to utilize the local train to connect to the further station, and requested the hotel shuttle. I was told the...
"Excellency Rooms on Top floors are incredible. So nice to stay in a traditional luxury Japanese room. Use of Onsen each day was a great experience and the bonus of a private Onsen was great. Would stay again. Very friendly staff and all in all a very relaxing stay."
"Excellency Rooms on Top floors are incredible. So nice to stay in a traditional luxury Japanese room. Use of Onsen each day was a great experience and the bonus of a private Onsen was great. Would stay again. Very friendly staff and all in all a very relaxing stay."
"Beautiful rooms & setting. Very peaceful & relaxing. Both the kaiseki dinner & Japanese breakfast were amazing & the servers were attentive and friendly."
"Beautiful rooms & setting. Very peaceful & relaxing. Both the kaiseki dinner & Japanese breakfast were amazing & the servers were attentive and friendly."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Great place to go and chill, make sure your room has an outdoor soaking tub. However, I felt the staff does not typically deal with English speaking guests, while they are accommodating, culture may have been an issue. One staff member, from India was essentially assigned to my well being, and after I requested a taxi to drive me from the hotel to a further train station, I decided to utilize the local train to connect to the further station, and requested the hotel shuttle. I was told the...
Great place to go and chill, make sure your room has an outdoor soaking tub. However, I felt the staff does not typically deal with English speaking guests, while they are accommodating, culture may have been an issue. One staff member, from India was essentially assigned to my well being, and after I requested a taxi to drive me from the hotel to a further train station, I decided to utilize the local train to connect to the further station, and requested the hotel shuttle. I was told the...
Hakone Airu was a wonderful stay that will form part of our unforgettable trip to Japan. At first, I was hesitant to book this hotel because of the limited number of reviews. In the end, I took a chance and went a "Superior Room" with in-room bath. To be honest, not sure what the difference is between the different room types. Such a room with dinner & breakfast seemed to cost a lot more at other hotels. Not sure what else you get in other places; but I'm sure it can't get much better than...
Hakone Airu was a wonderful stay that will form part of our unforgettable trip to Japan. At first, I was hesitant to book this hotel because of the limited number of reviews. In the end, I took a chance and went a "Superior Room" with in-room bath. To be honest, not sure what the difference is between the different room types. Such a room with dinner & breakfast seemed to cost a lot more at other hotels. Not sure what else you get in other places; but I'm sure it can't get much better than...
Anonymous traveler
Reviewed November 27, 2018Reviewed November 27, 2018
Always enjoy my stay at this property but was disappointed this time with breakfast. They no longer serve drinks to order instead a big thermos for coffee and tea were on the counter, of course taste was subpar. The manager saw my surprise at this and offered drinks to order but I believe this should be a minimum standard for a brand like Hyatt Regency. In my humble opinion, you don’t need curry in the morning buffet but you should offer quality coffee and tea to kick off the day pleasantly.
Always enjoy my stay at this property but was disappointed this time with breakfast. They no longer serve drinks to order instead a big thermos for coffee and tea were on the counter, of course taste was subpar. The manager saw my surprise at this and offered drinks to order but I believe this should be a minimum standard for a brand like Hyatt Regency. In my humble opinion, you don’t need curry in the morning buffet but you should offer quality coffee and tea to kick off the day pleasantly.
Irene
Reviewed February 18, 2024Reviewed February 18, 2024
The hotel itself was well maintained and the private open-air onsen (hot spring) in the room cannot be beat. The staff were helpful and courteous, and the dinner and breakfast menu was delightfully delicious. Overall it was a very memorable stay, unfortunately it was raining during our stay so we didn't leave the hotel to explore the surrounding area. The hotel has everything you need for a comfortable and relaxing getaway albeit a bit on the pricey side. I would recommend this hotel for a...
The hotel itself was well maintained and the private open-air onsen (hot spring) in the room cannot be beat. The staff were helpful and courteous, and the dinner and breakfast menu was delightfully delicious. Overall it was a very memorable stay, unfortunately it was raining during our stay so we didn't leave the hotel to explore the surrounding area. The hotel has everything you need for a comfortable and relaxing getaway albeit a bit on the pricey side. I would recommend this hotel for a...
Sheng Yi
Reviewed December 20, 2016Reviewed December 20, 2016
Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....
Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....
Loved staying at this property! Absolutely beautiful. Very friendly staff. Room was stunning. Would recommend the Japanese style breakfast during your stay and visiting the onsen!
Loved staying at this property! Absolutely beautiful. Very friendly staff. Room was stunning. Would recommend the Japanese style breakfast during your stay and visiting the onsen!
I booked this hotel one day before golden week. It's a little bit pricey. But the good surprise was the traditional food, the view of Fuji mountain and you are eligible to use the princes hotel's hot spring as well. That one has hot spring outside of house. In the morning, jump to it was so nice. And then, in the evening, after whole day outside activities, you can come back and enjoy the hot spring in Ryuguden. the hot spring location is Very close to room. overall it's a nice choice.
I booked this hotel one day before golden week. It's a little bit pricey. But the good surprise was the traditional food, the view of Fuji mountain and you are eligible to use the princes hotel's hot spring as well. That one has hot spring outside of house. In the morning, jump to it was so nice. And then, in the evening, after whole day outside activities, you can come back and enjoy the hot spring in Ryuguden. the hot spring location is Very close to room. overall it's a nice choice.
I usually don’t write reviews but I wanted give one to this place. I enjoyed every part of the experience of this ryokan. The place has a rustic traditional look. The dinning experience was fantastic dinner and breakfast was amazing and the open onsen was beautiful. Staff were sincere and nice. Highly recommend this place to anyone!
I usually don’t write reviews but I wanted give one to this place. I enjoyed every part of the experience of this ryokan. The place has a rustic traditional look. The dinning experience was fantastic dinner and breakfast was amazing and the open onsen was beautiful. Staff were sincere and nice. Highly recommend this place to anyone!
Nicholas
Reviewed October 29, 2026Reviewed October 29, 2026
This was a beautiful property. Everything was clean, updated, and easy to find. The host left a very helpful instructional booklet describing how to use all of the amenities, and even instructions on how to best prepare the food. Overall it was a wonderful stay and we would love to stay here again!!
This was a beautiful property. Everything was clean, updated, and easy to find. The host left a very helpful instructional booklet describing how to use all of the amenities, and even instructions on how to best prepare the food. Overall it was a wonderful stay and we would love to stay here again!!
This is a traditional Japanese-style hotel room with traditional service. The room was fantastic and was the perfect size for two. We paid extra for a private bath on the balcony facing an amazing mountain with a creek below and waterfalls scattered throughout. Be prepared for traditional Japanese meals served in your room by an adorable, kimono-clad waitstaff. This place does not have many English speaking staff members, so it helps if you know some basic Japanese. However, if you don't know...
This is a traditional Japanese-style hotel room with traditional service. The room was fantastic and was the perfect size for two. We paid extra for a private bath on the balcony facing an amazing mountain with a creek below and waterfalls scattered throughout. Be prepared for traditional Japanese meals served in your room by an adorable, kimono-clad waitstaff. This place does not have many English speaking staff members, so it helps if you know some basic Japanese. However, if you don't know...
I booked this hotel while in Tokyo. 3 hours later, I was at the hotel. The JR station is literally right down the street from this location. The hotel was clean, more modern the the other hotels I have stayed in while in Japan. The person who was on duty knew I was coming and addressed me although I checked in at 0200. When I go back to Mt Fuji, I am staying here.
I booked this hotel while in Tokyo. 3 hours later, I was at the hotel. The JR station is literally right down the street from this location. The hotel was clean, more modern the the other hotels I have stayed in while in Japan. The person who was on duty knew I was coming and addressed me although I checked in at 0200. When I go back to Mt Fuji, I am staying here.