「Paid for a king sized bed and they didn’t have any available upon arrival, I asked for a refund back to go someplace else and they couldn’t do it because it was booked through Expedia, I called support multiple times and never got to even talk to anybody. Very frustrating to false advertise a room that’s not even available. Terrible night of sleep very disappointing to pay for something that’s not even available I will never be booking through here again.」
「Incredible staff. Great location. Attention to guests superlative.West Point tours were fantastic.
Only complaint was that it is extremely pricey. Which is understandable considering where we stayed. We ate there for 2 dinners, one lunch, and 1 breakfast. Meals are expensive but were great except for a breakfast that was stone-cold for $24 each.」
「The entire property is in a state of disrepair. The spa wasn’t open. The pool wasn’t open. The sauna wasn’t open. The restaurant wasn’t open. The tennis court appeared to be totally overgrown. A walkway bridge had collapsed.
If u want to experience a historic property in faded glory next to the Hudson River with fallen trees littering the walkways, without amenities, this is the stay for you.」
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