Find Adventure Hotels in Hispaniola

"Well kept property, great staff!"

"The rooms smelled like mildew and mold upon walking in to our rooms. Bathroom had a leak from the ceiling and shower pressure was very low water was barely coming out. The staff were very helpful. There was entertainment every day. Jerk chicken hut was the best. "

"If you’re traveling with kids, this resort can be quite challenging due to its enormous size. They do provide caddies to help guests get around, which is helpful. Unfortunately, most of the beaches were closed during our stay, and it was very difficult to find a quiet outdoor space without loud music playing everywhere. The staff’s service seems heavily influenced by tips. If they realize you’re not purchasing any packages or extras, their interest in helping with your needs or ensuring your satisfaction drops significantly. The concierge encourages you to text them 24/7, but in reality, those messages often go unanswered unless you’re buying something. Service overall felt slow, and many staff members appeared undertrained and barely spoke English. On the positive side, the waterpark was great, the food was decent, and the Brazilian steakhouse was excellent for a Dominican resort. However, making reservations at the two restaurants that required them proved nearly impossible. Overall, the resort feels poorly managed."

"This was a great resort with gave us a lot of value for what we paid. For a family of 5, (3 teens 13,13, & 15), my wife and I and the kids had a great time. The staff is top notch with exceptional customer service. They are very hard workers and will meet your needs to help you with a simple request for a drink or helping you find your way. The rooms were very clean and very nice. We even had a little jacuzzi on the back patio. Our concierge was also a great help and helped us figure out little gifts for our family and making a reservation for Spice (overrated IMO). Save yourself the hassle and skip it. My wife and I also sat through the 1.5 hr presentation that they offered upon arrival and stuck to our "No" at the end to end up with "leisure cash" that we applied to the spa to get a couples massage. All in all, my kids loved the beach, endless supply of food and virgin drinks (pina coladas), pool with 4 slides ("splash zone"). We didn't pay extra for any excursions and felt like we still got our money's worth. There are always hourly activities going on and shows at the theater at night. I would recommend this hotel to family and friends. "

"We had an amazing time here at excellence everything was perfect. The service was great. The room was always clean and tidy. The staff was extremely helpful, friendly and attentive. The amenities for excellence club members was fantastic. We will be returning soon! "

"Wonderful trip- clean room- great staff- beautiful resort "

"Everything was excellent. "

"clean room, excellent staff"

"The internet worked on and off half the time, the rooms all smell really musty even after switching rooms 3 separate times and each room all had their own issue. Some had slow drains, one had a toilet that didn’t flush too well, and the other one just had black grime built up near the shower corners. Most of the servers are nice and smile while there’s a couple that just doesn’t look happy. Food was probably the most disappointing part, I wasn’t fond of any of it "