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"Staff went above and beyond- Lily at the front desk was very helpful and friendly. Truly made a difference! Enjoyed the rooftop bar and music as well as the massage services. Breakfast was great- they made food to order as well as a nice buffet. Location was exceptional- so much to walk to! Porters were very helpful and held our bags for the day after check out. Highly recommend this place- hope to stay again if I am ever back in Hanoi. "

"Great location and close proximity to excellent cafes and restaurants. Staff was very caring and helpful. Quiet and safe area - great for families."

"The staff were amazing, they knew us all by name, were attentive to all our requests and needs. The property was also very good location and was new and clean. There was also a lot of variety for food. We enjoyed our stay, and would come again!"

"I recently stayed at this hotel after booking through Hotels.com, and I feel compelled to warn others that the listing is completely misleading. The photographs and descriptions presented online bear little resemblance to the actual condition of the hotel. The images appear heavily edited, giving the impression of a modern, well-maintained four-star property. In reality, the hotel is in a poor and neglected state. The room I was given was entirely substandard. It was not properly cleaned, with visible signs of dirt and general lack of upkeep. The furnishings were old and worn, and the windows were rusted and even broken in places. The bathroom was particularly disappointing — the toilet flush did not work properly, the rain shower was non-functional, and the handheld shower had extremely low water pressure, making it barely usable. Breakfast was equally unacceptable. There was a very limited selection, with basic items missing — no butter was available, and the jam provided appeared old and of very poor quality, resembling little more than sugar. This falls far below even basic expectations, let alone those of a hotel claiming a four-star luxury rating. Another major issue is accessibility: the lift is only available from the second floor, which is highly inconvenient and completely inappropriate for a hotel advertised at this level."

"Great location just outside of Old Quarter. The hotel was walking distance to all of the famous sites. Only downside is my room did not have any windows but since I was getting over jetlag, I prefer having no window to reduce sunlight and street noise. This hotel provided free hot breakfast. Great place, great price, great staff."

" Stayed for 7 days! The staff were friendly and helpful! Frontdesk like Jimmy and Mia (the other front desk too!!) were super welcoming and always offered to help. Their food places recommendation were on point. The room nice and cosy with sufficient sunlight. "

"Excellent stay at Oriental Jade. Clean and comfortable room with good beds and bathroom with great shower. Staff uniformly excellent.Broad breakfast selection both western and Vietnamese. Very accommodating about holding luggage and assisting with airport transit. Had a great massage in spa - so convenient to go down in robe! Swimming pool has amazing views. Ate at the rooftop bar several times - nice fettuccine with salmon for a change of pace. "

"Room did not enough ventilation. It would constantly fog up "

"Room was nice and clean. Great amenities. The staff were very friendly and welcoming. Great hospitality all around. The location was perfect. Walking distance from the night food market area and close to many things. Very lively area. "