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"Room was clean and up to standards but the steps from the bathroom hurt my husband’s heels and mine too when we were going to the bathroom at night. People are nice though especially at receptionist"

"I am grateful to the service rendered by Nitta Teruo san and his team at the hotel. I had lost a hairline at the onsen area and thought I would never get it back. The hair clip, though small, was used by me since my pregnancy and had sentimental value. Teruo san went above and beyond to send the hair clip back to my next hotel in Tokyo. I really appreciate the team for going the extra mile to make our stay at the hotel a pleasant one. The hotel was huge and and the onsen was simply lovely. We will be back for sure!"

"Wonderful experience "

"Beautiful big rooms ! "

"Strongly recommend this hotel. "

"We booked this hotel very close to our travel and were skeptical due to it’s isolated location. Our stay was wonderful, staff is very kind and helpful. Shuttle service makes it breeze to go back and forth to town. Location is very scenic and has good trails. We were lucky to get sunny morning and were able to clearly see majestic Mt. Fuji from the hotel. We will definitely recommend and use this place when return to the area. "

"Beautiful facility and grounds, traditional interior design and outdoor onsen make for a very special setting."

"Beautiful hotel near a train station. Friendly staff and great customer service. Room was very spacious and spotless clean. Love the hot springs and public bath"