Appreciate your feedback. We're looking forward to hosting you again.

Hi Yelena,Thank you for your feedback to improve the quality of our service. However, we strongly suggest a constant communication with this kind of issue to address it promptly. Just like when you ask us to move you to a different unit as the unit you booked was too high for you. I think it would be fair if we have been given a chance to address it promptly if only you communicated this to us. Despite the experience, we're still looking forward to host you in the future with an improved service. Thank you and keep safe.

Hi Waad,Thank you for your feedback. We are delighted that you loved your stay in our unit. We're looking forward to hosting you again.

Thank you for your review, We're looking forward to hosting you again.

Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for any inconvenience caused by the delay in elevator service during your visit. Please be assured that we understand the importance of efficient elevator operation and are actively addressing this matter with the building management team. While elevator performance is ultimately out of our direct control, we strive to ensure a seamless experience for all guests. Your comments will be instrumental in our ongoing efforts to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.

Hi Camillo,Thank you for sharing your feedback. We'll certainly take your suggestions regarding the apartment condition and elevator wait times into consideration to improve the overall experience. Rest assured, we're committed to ensuring the highest standards for all our residents.

Thank you for your review to improve our services, this is why we highly encourage our guests to communicate with us to address the issue promptly. We have sent to the building management your experience with the building services as you've said on your review. However, we're somehow confused with your only message showing in our system, which is "Hi, I'm an experimental travel assistant. I can find ideas for trips you can book in the Expedia app.To get started, try something like "3-day itinerary for Paris with hotel suggestions."- We just hope that this is an honest review and not just part of your job as an experimental travel assistant with other company or with someone else.Thank you again and have a great day

Hi Steve,Thank you for your review to improve our service. However, these are out of our control. We have forwarded this to the building management. We hope that you loved your stay in our unit since it was not included in your review and we have not received any feedback from you during your stay. Despite all this, we're still looking forward to hosting you again with an improved service. Thank you

Thank you do you for your feedback!We hope to host you again.

Hi Naiana, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We understand the importance of a smooth and enjoyable trip.Regarding the size of the property, we acknowledge that the unit you reserved is a studio with 2 double beds, as clearly stated in our property description.We apologize for the delay in elevator service. We have reported this issue to the building management to improve the waiting time for our guests.In reference to your refund request, we regret any confusion. We highly recommend communicating any issues during your stay, as it enables us to address concerns promptly. Unfortunately, we did not receive any request for a refund during your occupancy.We value your feedback and strive to enhance our services. We hope you reconsider and give us another opportunity to provide you with a positive experience in the future.

Dear Christina, Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your recent stay. We take all guest concerns seriously and are committed to providing exceptional service to all our guests regardless of background.We are deeply troubled by the behavior you described and will address this matter promptly with our team to ensure that such incidents do not occur in the future. Additionally, we appreciate your feedback regarding the condition of the condo and amenities, and we will work diligently to address these issues to enhance the overall guest experience.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

Hi Marina,Thank you for sharing your concerns about your recent stay with us. We sincerely apologize for the inconvenience you experienced with the elevator wait times and the housekeeping services.We have escalated the elevator issues to the building management to address the capacity and wait time concerns promptly. Additionally, we are reviewing our housekeeping procedures to ensure such oversights are rectified, and rooms are properly serviced.Effective communication is crucial, and we encourage guests to notify us of any issues during their stay so that we can address them promptly. We appreciate your feedback and will use it to improve our services.We hope you will consider giving us another opportunity to provide you with a more positive experience in the future.

Hi Denita, Thank you for staying with us and thank you for your lovely feedback. We're looking forward to hosting you again.

Thank you so much for your feedback. We're looking forward to hosting you again.

Hi Sonia,Thank you so much for your kind words! I'm delighted to hear that you had a fantastic experience during your stay. It was truly our pleasure to have you as our guests, and I'm thrilled that you found the property and its view to be excellent.We always strive to provide the highest level of service and flexibility to ensure our guests have a memorable and enjoyable stay. Your positive feedback means a great deal to us, and it serves as a wonderful source of motivation for our team. We look forward to hosting you again in the future, and please don't hesitate to reach out if there's anything else we can assist you with. Thank you for choosing us for your stay!

Dear Zoly,Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience you experienced during your recent stay.We greatly value your feedback as it helps us improve our services. Regarding the issues you mentioned, we regret to hear about your discomfort with the bedding and mattress, as well as the challenges you faced with the elevators. Please know that we are committed to addressing these concerns promptly to enhance the overall guest experience.However, it's important to note that certain factors, such as elevator capacity and vending machine operations, are beyond our immediate control. We appreciate your understanding in this matter.We encourage all our guests to inform us of any issues they encounter during their stay, as it allows us to take appropriate action. Your feedback is instrumental in our continuous efforts to provide a better stay for our guests.Once again, we apologize for any inconvenience you experienced and hope that you will consider staying with us again in the future. If you have any further concerns or suggestions, please do not hesitate to reach out to us directly.

Hi Anell,I apologize that you did not have a completely positive experience during your stay. We understand that it can be frustrating to encounter issues, and your satisfaction is of utmost importance to us.However, it's important to note that we encourage real-time feedback during your stay. By doing so, we can address any concerns immediately and work towards resolving them promptly. This approach ensures that you have the most enjoyable and comfortable stay possible.Nonetheless, your feedback is invaluable, and we will use it to make necessary improvements. If you would be willing to provide more specific details about your experience, it would be greatly appreciated. This will enable us to pinpoint the areas that need attention and implement the necessary changes to enhance our services.Your satisfaction is our top priority, and we are committed to delivering exceptional experiences to our guests. If you plan to stay with us again in the future, we would love the opportunity to make amends and provide you with a superior experience that meets your expectations.Thank you once again for choosing our property, and for taking the time to share your feedback. We look forward to the possibility of hosting you again and ensuring that your next stay is truly memorable.

Hi Nathan,I hope this message finds you well. We sincerely apologize for any inconvenience you may have experienced during your recent stay with us. We greatly value your feedback, and I want to personally address the issue you raised regarding the lack of hot water in your accommodations.First and foremost, please allow me to express our deepest apologies for any discomfort this may have caused you. Providing a comfortable and enjoyable stay is our top priority, and we understand the importance of having hot water readily available.We highly encourage our guests to report any issues or concerns immediately during their stay. This proactive approach allows us to provide you with a quick resolution to any problems you may encounter. In the case of a hot water issue, it is essential that our guests reach out to our dedicated front desk or us host.Hot water supply is managed by our building maintenance, who are trained to promptly address and rectify any plumbing-related issues. By reporting such concerns promptly, we can ensure that you have access to hot water throughout your stay and avoid any further inconvenience.We truly value your feedback, as it helps us identify areas for improvement and maintain the high standards we strive to uphold. Rest assured, your comments will be shared with our team to ensure that we continue to provide exceptional service to all our guests.Thank you and we're looking forward to hosting you again with a better service.

Dear Ersin,Thank you for taking the time to share your feedback regarding your recent reservation with us. We value the opinions of our guests and strive to continuously improve our services based on their input. However, we would appreciate it if you could provide us with more specific details regarding the issues you encountered during your stay.We are committed to ensuring the utmost satisfaction of our guests, and we regret that your experience fell short of your expectations. As you did not inform us of any concerns or complaints during your stay, it is challenging for us to address the specific issues you mentioned in your review. Your feedback is crucial to our improvement efforts, and we would be grateful if you could share more information with us so that we can address any shortcomings accordingly.Our dedicated team works diligently to create a pleasant and enjoyable experience for all our guests. We encourage open communication during your stay so that we may promptly address any concerns and provide the best possible service. Please be assured that we take all guest feedback seriously and continuously strive to enhance our guests' experience.We genuinely value your patronage and hope to have the opportunity to better understand and address the issues you encountered. Kindly contact our customer service team at your earliest convenience, and we will do our utmost to assist you further.Once again, thank you for your feedback. We appreciate your time and consideration.

Dear Gina,Thank you for sharing your feedback with us regarding your recent stay at our property. We apologize that the cleanliness of the room did not meet your expectations and that the description of the sofa bed was not clear.We take cleanliness and hygiene very seriously, and we will be sure to address the issue with our housekeeping team to ensure that this does not happen again in the future. We appreciate your feedback as it allows us to improve our services and maintain the highest standards of cleanliness and comfort for our guests.Regarding the sofa bed, we apologize for any confusion in the description. To clarify, the sofa can be converted into a bed by pulling out the extension and setting up the linens and sheets which can be found in the cabinet next to the sofa bed. We understand that this may have been unclear in the description and we will make sure to update it for future guests.We appreciate your business and hope that you will consider staying with us again in the future. If there is anything else we can do to make your next stay more comfortable, please do not hesitate to contact us.

Hi Erica,We value your input in order to improve our service. We sincerely apologize if we did not meet your expectations for service. We didn't want you to go through that because some things are out of control; everything has been forwarded to building maintenance and management so that they can take the appropriate action to address the issue. Nonetheless, we look forward to hosting you again with improved service in the future. Thank you very much, and have a wonderful day.

Hi Shlomo,We appreciate your feedback to improve our service. However, this situation is out of our control and has been reported to the building and maintenance department for them to take action. Despite the experience, we're still looking forward to hosting you again.Thank you and Have a wonderful day.

Dear Courtney,We appreciate your feedback to improve our service. We sincerely apologize for any inconvenience this may have caused you. We have reported this to the building and maintenance team to make sure that this won't happen again as this matter is out of our control. Despite what happened, we're still looking forward to hosting you again.Thank you and have a great day.

Dear Taylor, Thank you very much for your review! Sincerely,

Hi Sara, We value your feedback on how we can provide better service. If the quality of the location didn't live up to your expectations, we sincerely apologize. The building's management and maintenance have been informed, and they will undoubtedly take the necessary steps to raise the area's standard. However, we have no control over the valet parking and elevator services. We're hoping to host you again. Thank you and keep safe.

Dear Azuree, Thank you very much for your feedback! We hope to host you again!

Dear Monique, Thank you for your feedback. We apologize if we did not provide the level of service you expected during your stay. We appreciate your feedback so that we can improve our service. This has been forwarded to building management and maintenance to make them aware of what is happening so that it can be addressed and corrected properly. We hope to host you again with a better service. Thank you and have a great day.

Thank you for the feedback! We hope to host you again. Sincerely, Ekaterina