Find Luxury Hotels in Downstate New York, NY

"The staff did not go above and beyond and were sometimes rude. We also forgot a pair of headphones, and no one was willing to help us or even pick up the phone to assist in getting them back. Service was slow, and the hotel looks much better in photos than it does in reality. Overall, it felt like the staff didn’t want to be there."

"I had no problems here best treatment would come back here or stay with them anytime service was above normal and excellent very welcoming to all. "

"Clean room, friendly staff, can’t complain !"

"very bad service, treated us extremely bad when we first got there, told us expedia should’ve paid the extra 35 dollars a day but they didn’t so now we have to, one of the workers, an asian lady, refused to give us a room & said we’d have to wait until 3pm."

"Staff was fantastic. Friendly, helpful, and professional. "

"Very expensive $100 a day deposit that was not disclosed beforehand. The lady who checked us in was extremely rude. There was no fitted sheet on the bed, no bags in the trash cans and also no microwave. For the price we paid I expected better "

"Clean room,"

"Great location was why we stayed here! Not many added amenities, but price was reasonable. Will choose to stay here again simply for the location… Rob "

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