Find Luxury Hotels in Downstate New York, NY

"Just need an update on the furniture. Everything else is good."

"Great location. Nice room"

"This property was at all times full of kids who gathered around elevators and lobby area. There was mold on soap holder in shower, they put a queen sheet on a king bed that kept coming off. The breakfast coffee area was a huge inconvenience . "

"Love this hotel for its location, comfort, safety and fantastic staff"

"Add moisturizer to the bathroom amenities. Fix the window blind so it can be opened."

"Was no heat (30s outside) Had to call could not take shower no hot water which took about an hour to repair They gave me an electric heater "

"The room temp was inconsistent and adjustments to the thermostat ineffective. The only big issue was the shower temperature. It was impossible to get a consistent water temp. And I mean varying from way too hot to cold."

"Staff are very professional. The housekeeping team in 36th floor and lobby remind me of my cousins who can’t rest when things look messy. "

"The AC in the room did not work, multiple calls down to the front desk and it still did not wor. On one of the calls I was told by maitnenance it was too close to the end of their shift so it was not their problem... The radiator heat however would not turn off leaving the room a balmy 80 degrees the whole trip. "