Hotel with a Concierge in Switzerland from NT$5,092

"Such a disappointing experience at this hotel which does not deserve its 4 star rating or price tag. They talk a lot about their “lean luxury philosophy” which is marketing talk for cost cutting and stripping back amenities to the detriment of their guests. There is nothing “luxurious” about arriving late at night to be greeted by an I-pad to complete a ridiculously long check in process that takes far more time and effort to complete than a normal check in. There was a member of staff present but they gave me no welcome and told me nothing about the hotel, breakfast, local area etc. I had questions about my booking which I didn't get to ask as the receptionist went to serve drinks instead. Self-check in is not “more streamlined” or more convenient, it’s a pain in the ass and only exists to save the hotel money. It created a terrible first impression of the hotel and immediately sent the message that they don't care about their guests. The “lean luxury” continues in the rooms where there is no fridge, no proper desk, no phone for contacting reception, thin cheap feeling towels and pillows and no tea, coffee or water. These can be accessed in the galleys-again at more inconvenience to the guest. The decor in the room is cheap and tacky and more like a 2 star hotel than 4. This is the kind of hotel more concerned with vibes and “feel” than decent customer service or amenities. Maybe drop the useless guitar amp in the rooms and concentrate on basic service & amenities. "

"The breakfast was excellent. The room did not have a refridgerator which would have been nice. We could not figure out the TV to get english channels"

"The room was cleaned, and the free airport shuttle was an added bonus. "

"A very satisfactory property near Zurich Airport. Good transportation links to downtown."

"Clean, quiet comfortable room. Great breakfast buffet. Excellent location to the testing station and in the heart of old town. "

"Founds bugs in the bed (probably not bed bugs but still), breakfast was often running out of things constantly without being replaced right away well before the closing time of 10, bad air circulation in the room"

"This property is across the street from old town and the main Zurich train station. Plenty of restaurants, a large supermarket and public transportation. Property is well kept and staff is superb."

"Small rooms not the best for families with small kids. "

"Clean room, beautiful view and tasty breakfast."