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Clean room, the staff there are wonderful; they genuinely make me feel welcomed and at home, which means a lot to me.

Beautiful place, nice accommodations, helpful staff, and nice restaurant with really good food. Short drive from Belfast, nice to be in the country!

Beautiful castle dating back to 1625 AD, but had all the comforts and amenities of a newer hotel. Spectacular view of sea from room. The bed was amazing! Definitely our favorite place of all the places we stayed this trip.

It was an amazing hotel. It is a converted mansion that was exceptionally cared for. The restaurant had very good food and the staff was exceptional.

Great historic location In the heart of where Titanic was built Great walks round historic Belfast dock area Great Titanic memorabilia Service ranged from amazing in Wolff restaurant for dinner , Restaurant manager took great care of all customers , To very poor in bar :slow surly service

The Merchant Hotel was a bank in its previous life. As a former banker myself, I enjoyed hearing about it’s history, and seeing how beautifully it has been converted to its present use. Magnificent!

The staff was over the top

Fabulous place to stay for lovely spa treatments, delicious food and beautiful rooms. Staff was super friendly. Highly recommend.

Es muy linfo Hotel a orillas del rio. Confortable. El personal bien pero no saben mucho sobre actividades turisticas. Muy cerca del centro

Very welcoming staff. Great views right on the water front! Good food.

Great hotel, would recommend

The hotel was clean and plenty of parking available. Situated in a nice area. The AC was a bit weak.

The staff were so amazing and helpful and had a huge sense of care in what they are doing. The gentleman at the front desk was absolutely wonderful and also the gentleman who was at the restaurant and then the bar once that closed. Both of these guys really turned a frustrating situation around for me. They got us into dining last minute and I couldn’t ask for more! Thank you all so very much! I’d love to go back one day!

The room was very small and dated. But what the room lacked was made up by the staff. The staff went above and beyond to help us more than once. Would we stay here again? Absolutely!

Loved our concierge Ryan. He was so helpful and charming. Good hire

I have stayed at hotels all over the World and this one ranks as one of the best. The hotel was spacious, clean and in a lovely country setting. The staff were courteous, friendly and very helpful. The breakfast had lots of options and everything was cooked well. The restaurants provided excellent service and food. All around it was a very pleasant stay.

Lovely location and staff

The food a little cold

Welcoming hotel in the heart of the city.