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The staff was over the top

Beautiful place, nice accommodations, helpful staff, and nice restaurant with really good food. Short drive from Belfast, nice to be in the country!

Great historic location In the heart of where Titanic was built Great walks round historic Belfast dock area Great Titanic memorabilia Service ranged from amazing in Wolff restaurant for dinner , Restaurant manager took great care of all customers , To very poor in bar :slow surly service

Lovely location and staff

Es muy linfo Hotel a orillas del rio. Confortable. El personal bien pero no saben mucho sobre actividades turisticas. Muy cerca del centro

I had a great day. The staff were knowledgeable and helpful. The room and the gym were in great shape.

The Merchant Hotel was a bank in its previous life. As a former banker myself, I enjoyed hearing about it’s history, and seeing how beautifully it has been converted to its present use. Magnificent!

The staff were so amazing and helpful and had a huge sense of care in what they are doing. The gentleman at the front desk was absolutely wonderful and also the gentleman who was at the restaurant and then the bar once that closed. Both of these guys really turned a frustrating situation around for me. They got us into dining last minute and I couldn’t ask for more! Thank you all so very much! I’d love to go back one day!

The hotel was clean and plenty of parking available. Situated in a nice area. The AC was a bit weak.

Fabulous place to stay for lovely spa treatments, delicious food and beautiful rooms. Staff was super friendly. Highly recommend.

Welcoming hotel in the heart of the city.

Lovely place

Loved our concierge Ryan. He was so helpful and charming. Good hire

I have stayed at hotels all over the World and this one ranks as one of the best. The hotel was spacious, clean and in a lovely country setting. The staff were courteous, friendly and very helpful. The breakfast had lots of options and everything was cooked well. The restaurants provided excellent service and food. All around it was a very pleasant stay.

The room was very small and dated. But what the room lacked was made up by the staff. The staff went above and beyond to help us more than once. Would we stay here again? Absolutely!

Great location and accommodation

Very welcoming staff. Great views right on the water front! Good food.