「Checked in late evening (roughly 11pm) and departed before 7am. Turned in the keys at the front desk. About 7:15, a friendly worker called to see if we meant to return the keys, as we had a second night booked. We hadn't realized, but did mean to turn them in. She said she would leave a message for a manager to follow up with us about cancelling the second night. No one did, so I reached back out. I received a message saying the manager declined a refund. I sent further inquiry and...
「Checked in late evening (roughly 11pm) and departed before 7am. Turned in the keys at the front desk. About 7:15, a friendly worker called to see if we meant to return the keys, as we had a second night booked. We hadn't realized, but did mean to turn them in. She said she would leave a message for a manager to follow up with us about cancelling the second night. No one did, so I reached back out. I received a message saying the manager declined a refund. I sent further inquiry and...
Nicole