Find Golf Hotels in Cut Off, LA

"Room Wasn’t clean when I checked in had dirty towels at check in, housekeeping was so rude breakfast was horrible and breakfast lady was so rude "

"I booked a two-night stay from April 6 to April 8, 2026, and checked in around 2:30 AM on April 6. This trip was already under very difficult circumstances, as my aunt had just passed away and her service was on April 4. My husband and I came to New Orleans hoping to clear our minds. Unfortunately, on the morning of April 7, I received news that another aunt had passed away, and we had to immediately return to Dallas. I contacted the front desk to explain the situation and request a refund for the unused night. I was told that only a manager could make that decision, and no manager was available at the time. I was given email addresses and advised to follow up. I checked out at 11 AM on April 7 and made several attempts to reach management by email. After multiple efforts, I finally received a call back from the manager. I explained my situation in full, including the back-to-back family losses and sudden need to leave. Despite this, the manager refused to issue any refund for the night I did not stay. Given the circumstances, I found the response to be extremely disappointing and lacking empathy. A situation involving multiple family deaths was met with inflexibility and no willingness to accommodate even a partial refund. This experience left me feeling that customer care and compassion were not a priority."

"Staff is always friendly. Rooms and hallway cleaned. Housekeep is wonderful. Be careful when booking if they are having a event on the property you may have to use a different entrance and loose access to their courtyard parking area, which is very inconvenient if you are checking out with a lot of luggage."

"Good"

"If it wasn’t for the paper thin wall, it would get a 5star"

"This is a tough one because I appreciate the Pontchatrain’s heritage but unfortunately they seem to still be coasting on their past grandeur. First the good: The restaurants and bar are top notch, beautifully decorated and staffed by well-informed, friendly professionals. The location is great. The streetcar stops right across the street from the hotel, and it’s a fun, quick ride to the French Quarter. Just a few blocks away there are lots of spectacular mansions to stroll by, and it’s a short pleasant walk to Magazine Street. But…regarding the hotel itself, it has definitely gotten a bit long in the tooth and it doesn’t seem like there are any plans to give it a refresh. It’s small things that make a difference - for instance in our room the bathroom sink was broken (wouldn’t drain), the carpet was stained, and the floors were sticky. It felt more like a Days Inn than s luxury hotel. The staff is courteous, but the property is WAY understaffed. We called the front desk for ice (there aren’t any ice machines) and waited nearly two hours before anyone showed up. The second time we requested ice they never showed up so we had go down to the lobby bar and fetch it ourselves. Likewise when the housekeeper forgot to leave us towels, it took 2 hours for them to show up. We had a small suite with 2 twin beds in one room and a queen bed in the other - bizarrely, one day the staff made up the queen bed, but left the two other beds unmade. Not the level of service I’d expect. "

"Our stay was great! We will be back. Loved the location!!!"

"Not third party friendly the staff was not equipped to handle any guest reservation or to understand the needs and accommodations for handling guest stay it’s recommended to stay one night to get the experience to see what’s at hands and leave certains items in the room was not functioning was very difficult to get help to fix the issue "

"The whole place felt dirty "