「The hotel is a little old, but it is very clean and pretty for a nice stay! The area around it is wooded and really nice! The staff was very friendly and I really enjoyed my stay. I do wish that they had some vegan items on the menu at the restaurant. There was one veggie burger, but it did not specify if it was vegan and the menu was heavily based on animal flesh and meat. Other than that, the day was great and the price was great! I would definitely recommend recommended! 」
「The location of your hotel is quite good, and the two Chinese staff members at the front desk were polite and helpful. However, the room had a strong musty smell, which affected our experience.
We checked out on the morning of the 19th, and it has been three days, but our deposit has still not been refunded. During our stay, we also spent one night at another hotel, and their deposit was refunded to us the very next day.
I left a message for your hotel last night but have not received any...
「I was in shock when I saw the room it was small but very organized for the price it was good I love it. The service at the front desk was very poor the guy he was so rude he needs more training to be more professional other than that it was great.」
"I haven't used anything since checking in. The bathtub is clogged and infested with mosquitoes. The windowsills and tables in the room are dusty, as if no one has stayed and hasn't cleaned them in ages. The refrigerator also doesn't work. After reporting the situation, we were told we would get a full refund. However, a month has passed and I haven't received one. I contacted the hotel, and they said they'd already processed the refund and told me to check with my bank. I went to the bank and asked the manager to check, but they also said there was no refund. I think this hotel is deceptive. If I had a five-star review, I wouldn't give it a single star. It's terrible. If there was a complaint number, I would definitely file a complaint with this hotel, not just the Hilton. It's worse than an average hotel. It's ridiculous."
"Hotel itself is nice. The room is also new and clean. Problem is the service. First hotel lost my luggage stored there and also could not find my parcel when I checked in. Housekeeping is v chaotic and not hygienic. "
