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"Wonderful stay"

"Pool was not open. Winter, didn't need ac"

"When I booked this room I requested a handicap access room, which was wonderful. However, the agent checking us in refused us the cot we needed. There was plenty of room and we were told there was not enough space for a cot. Very disappointing to be told upon check out that we indeed could have had a cot."

"Everything was lovely! "

"Absolute filthy room! Stains on our sheets, couldn’t find a hand towel without nasty stains. There were no soaps anywhere in the bathroom. Kleenex container empty. Garbage everywhere on the ground outside and a mattress laying on the ground by the front door. Really the list could go on and on. When asking the staff for a refund I was told no refund.. and then ignored while the man went about the work he was doing. Ignoring me while I tried to talk to him. Absolutely terrible place to stay. What you see in their pictures from their website is most definitely not what you get. "

"xx"

"I travel frequently and am comfortable staying in modest hotels as long as they are clean and safe. Unfortunately, The Capitol Hotel in Hartford raised serious safety concerns and appears to be significantly misrepresented online. The property does not resemble the photos on Expedia. The exterior is extremely run down, and the covered entrance had large holes in the roof with exposed pipes and roofing material hanging down, giving the immediate impression that the building is poorly maintained. My daughter arrived around 11 PM after a late flight. When she entered the lobby there were multiple people sleeping on the floor and in chairs, and she overheard the front desk telling someone without a room that they could sleep in the lobby for the night. This did not feel like a safe or properly managed environment for guests arriving late at night. While the room appeared old but generally clean, the bed was two box springs with only a thin mattress topper instead of a proper mattress, which is completely unacceptable and clearly not what is represented online. The listing also advertises a fitness center, but the front desk confirmed there is no gym. The television only received one channel. These issues reflect clear misrepresentation of the amenities advertised on Expedia. When I arrived the next morning, I was so concerned by the property conditions that we immediately checked out and left. Travelers should be aware that the actual conditions of this property"

"It was dirty "

"Our experience was fabulous. This is a beautiful hotel. We will be back in a few weeks for another event. Thank you. "