Find hotels near Casino del Mar at La Concha Resort, San Juan from NT$4,490

"Front desk was lovely House cleaners amazing Woman who was in charge of the chairs at the pool and the gentleman in charge of the chairs at the beach were both fantastic Exterior could use a refresh and the pools could use more frequent cleaning Overall a great stay for my daughter and I "

"I rarely leave reviews, but this place was beyond unacceptable. After arriving late from a flight, the last thing I expected was to walk into what can only be described as a filthy, poorly managed property. The front desk staff was immediately rude and completely unhelpful—no sense of urgency, no professionalism, and definitely no customer service. The room itself was disgusting. The bed had only a single sheet, no proper mattress protection, and the “comforter” looked like an old, worn-out throw blanket. That alone was bad enough—but what pushed it over the edge was what we found next. Out of concern, we checked the mattress with a light… and saw bugs. At that point, we were done. We were in the room for maybe 30 minutes before deciding there was no way we could stay there. When we returned to the front desk, there was zero accountability. No apology. No concern. Instead, they tried to pressure me into signing a waiver agreeing to pay fees, which was honestly unbelievable given the condition of the room. This place is not just low quality—it’s unsanitary. If you’re expecting even basic cleanliness or service, do not book here. Save yourself the time, money, and stress."

"Great staff. Great location. "

"Kind of like staying at Grandmas, older clean rooms , great hospitality though ."

"We had a suite on the lower level of the rear building. The property was clean and the staff was professional and engaging. We enjoyed the lower pool, which was lovely and never made it up to the third floor pool. We also enjoyed the hot tub on our patio! The neighborhood felt safe and there were some great dining options within an easily walkable distance."

"Good location"

"Our preferred Marriott Bonvoy status with early checkin turned out to be a nightmare. Tired and hungry from travel all we wanted was to check in and they were behind by hours. We were not able to check in until 4:30. Not very happy to start our trip."

"Everything was good, the staff, the pool; however, there is no ventilation in the bathrooms. "

"Perfect location, staff was very kind and recommended some awesome places to eat"