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"Staff extremely nice, warm, helpful. Lovely resort with lovely staff. The food definitely needs a lot of help. A lot of it inedible. "

"My first time in Jamaica it was a last minute short trip! I loved it the resort was super clean had the best view from my junior suite! The staff are super nice and friendly the food top notch! Can’t wait to visit again!"

"The suite has a connecting door that goes to a common area where you can hear everything happening in the room next door. Expect resort fees when you get there on top of your room fees."

"Reservé y pague por una habitación con jacuzzi exterior, pero el jacuzzi nunca funcionó. Se reportó en dos ocasiones, y nunca lo repararon. Se pagó por una habitación donde no funcionó el mayor atractivo que tenía, y el hotel no hizo por dónde solucionar la situación. Me sentí burlado e inseguro, porque se pagó por un servicio que nunca se brindó, aunque se reportó de manera oportuna desde el primer día. Los restaurantes de especialidad son limitados, de mala calidad. Es mucho mejor el buffet ordinario. No recomiendo reservar ninguno de los restaurantes de especialidad. Como suele suceder en estos casos, hay muchas personas ofreciendo desayunos especiales con tal de que compres paquetes adicionales. Son molestos. El Spa es quizá lo mejor que ofrece el hotel, aunque los costos son un poco elevados."

"Very noncooperative staff"

"Definitely was worth it!"

"It’s a perfect spot for a family vacation beautiful view and amenity and a lot of activity for kids"

"We had the most amazing stay at Serenade Punta Cana Beach & Spa Resort Adults Only. From the moment we arrived, everything felt welcoming and truly luxurious. The rooms were spotless and beautiful, the food was consistently delicious, and there were so many great amenities to enjoy throughout the The nightly entertainment—it was so fun, lively, and something we looked forward to. The staff is consistently energetic and immersed the guests! Everything about this resort exceeded our expectations. Highly recommend for anyone looking for a relaxing but also fun adults-only getaway. Lastly, all inclusive doesn’t mean you don’t tip the staff. Remember all you have, be grateful, and do the right thing when they provide you with proper service. Enjoy! "

"The resort is run down and workers informed us that it would be closed in a year. I could’ve had better quality at a motel 6. I’d rate it negative 5 stars if I could. YOU GET WHAT YOU PAY FOR. DO NOT STAY HERE IF YOU WANT TO STAY ON THE RESORT THE ENTIRE TIME. Staff are rude and miserable, we desperately tried to switch to a different RIU resort to no avail. No air conditioning for 3/5 days, staff lie straight to your face. This place is an absolute joke. We switched rooms 3 times. None of them were great. "