All-in-all it wasn’t bad, but didn’t live up to what we were expecting.
The positives: The resort is beautiful. The layout, pools, rooms, restaurants, and facilities were great. Except the Disco is at the farthest corner in the family side and the signage was so bad it took us two days just to find it!
A major highlight was THE FOOD. The Market buffet was awesome with different stations for whatever you’re feeling, fresh seafood, steak and chicken grilled in front of you, fajitas etc. The restaurants didn’t disappoint either, with an awesome teppanyaki experience, delicious sushi, and great steakhouse to name a few
Pools are great with enough chairs you can find a place most days, and the party pool isn’t over the top loud. Marta and Edwin from the Palapa bar were AWESOME and the only ones we seen bringing drinks to the chill pool
The piano bar was great Jorge the singer/piano player was amazing, but was sadly only there one night
The bad: What shocked us the most was the staff. Overall they were rude and seemed understaffed/disorganized
Very hit or miss if you’d get someone friendly or even get service, trying to get a cup of coffee at breakfast was a struggle and were met with glares when we asked for anything.
The sand bar was the worst with sometimes 5 people behind the bar yelling back and forth lazily pouring drinks then finally yelling “what do you want”
The staff spoke very little English making it hard if you speak little Spanish
Rooms are good, but not very clean