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"Excellent staff"

"All staff was friendly, helpful and the best customer service you can imagine. Clean well appointed room. The Club was worth the extra money to have special adults only access to food and pools. "

"This resort is so beautiful. I enjoy the beach and all the amenities. The staff are very friendly. The variety of restaurants is amazing but what impresses me the most is the beautiful church. "

"We stayed as a multigenerational family of nine—adult children with spouses and three kids—and the resort handled it effortlessly. From check-in to checkout, the operation is tight, professional, and built for families who want both energy and comfort. The property itself is expansive, immaculately maintained, and intelligently designed. There’s enough variety that everyone finds their lane—kids stay engaged, adults relax, and no one feels boxed in. That’s not easy to execute at this size, but Baha Mar gets it right. The water activities were a standout. Jet skiing was pure adrenaline and a definite crowd-pleaser across generations. The boat tour and snorkeling were equally impressive—well organized, safe, and genuinely enjoyable, not the usual tourist filler. Clear waters, great guides, and memorable moments all around. What really seals the deal is how family-friendly the resort is without feeling chaotic. Staff are polished, responsive, and clearly trained to manage large groups smoothly. You feel taken care of without being hovered over. This is old-school hospitality executed with modern scale and ambition. Grand Hyatt Baha Mar isn’t just a resort—it’s a well-run ecosystem that knows exactly what it’s doing. Strong recommendation. We had a blast, and it’s a place we’d confidently return to with the entire family"

"Check-in was slow n the pool was cold despite the warm conditions but the staff was friendly and it’s a beautiful resort. I understand the bar area is not owned by the hotel but the options were limited and the staff was very slow to wait on you and the food took forever. For being at a resort I expected more options and faster service for food, checkin, and overall experience. "

"Staff was very courteous. Very hospital. If you need anything make sure you see the bellman, Romell. A-1 service from this guy... "

"Good "

"Everything was great!!! Great experience "

"We have always loved the majestic resorts! We have made it too the resorts 11x, the staff is always friendly, our butler Jacob is always great and very friendly. "