Castles in Canada

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Top Canada Hotel Reviews

One King West Hotel & Residence

One King West Hotel & Residence

6/10 Okay
"The hotel is conveniently located downtown and close to everything you’d want to do. The room itself was nice, spacious, and very clean. Unfortunately, there were several service issues during our stay. The biggest surprise was the $70 overnight parking fee. While there was a small sign at the entrance, no one mentioned the charge when they took our vehicle, so it came as an unexpected expense. We also ordered room service, which was disappointing. In addition, the delivery attendant did not tell us that gratuity was already included, so we ended up tipping twice. Another issue involved a $20 food credit that was included with my Expedia booking. I was not given the required voucher at check-in and didn’t know I needed one. When I asked about it the next day, I was told I should have received it upon arrival. The staff attempted to have the restaurant refund the credit, but because it was the following day, they declined. A supervisor got involved but offered no solution. I was told the credit could not be applied because we paid for room service directly with a credit card instead of charging it to the room, which was never presented as an option. Overall, the hotel itself is nice, and I would consider staying again due to the location and quality of the room. However, better communication regarding fees, credits, and guest options, along with improved customer service, would make for a much better experience. Was really dissatisfied with how the food credit was handled"
Amanda 1-night trip
Posted less than an hour ago
One King West Hotel & Residence

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