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Reviews of Four Points by Sheraton Brisbane

4 out of 5
Four Points by Sheraton Brisbane
99 Mary Street, Brisbane, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 558 out of 1002 reviews" "
Rating 8 - Good. 294 out of 1002 reviews" "
Rating 6 - Okay. 79 out of 1002 reviews" "
Rating 4 - Poor. 44 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Chieu-Anh

Traveled with family
Disliked: Amenities
The hotel location is close to Queen St Mall and the bed was comfy. Stayed for 4 days, and we received one complimentary 600ml water bottle. The tea wasn't replenished however, we kept getting milk (although we didn't use any of it). My main concern was that each time we had the airconditioner on, it triggered our asthma. Unsure whether there was dust coming through the vents but when we switched it off, my sister and I were fine.
Stayed 3 nights in Apr 2024

6/10 Okay

Claire

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Well located, fine if you are looking for basic accommodation. No frills - not even soap to wash your hands but it was clean.
Stayed 1 night in Apr 2024

8/10 Good

Norman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable bed but no view. Great location just couple of blocks from queen’s mall and a lot food options in surrounding area.
Stayed 2 nights in Apr 2024

10/10 Excellent

suyapa

Liked: Staff & service, property conditions & facilities
The staff, location, services were all excellent, no noise at night , you feel very safe. I will stringly recomend this hotel without any hesitation. 😊😊😊😊
Stayed 6 nights in Apr 2024

10/10 Excellent

suyapa

The service was great. Staff was very nice
Stayed 1 night in Apr 2024

2/10 Terrible

Lisa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Got charged breakfast when on the site said it was free not pool no restaurant
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and very nice staff
Stayed 2 nights in Mar 2024

8/10 Good

Hiroko

Liked: Cleanliness, property conditions & facilities
Close to cbd, easy to walk around.
Stayed 1 night in Mar 2024
Response from Guest relations team, Four Points Brisbane on 2024/3/24
Dear Hiroko,Thanks for choosing to stay with us at the Four Points Brisbane and pleased you had an enjoyable stay and found our central location convenient. We hope you will stay with us again.Kind regards,

10/10 Excellent

Giovanni

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to shopping and restaurants
Stayed 3 nights in Mar 2024
Response from Guest relations team, Four Points Brisbane on 2024/3/18
Dear Giovanni,Thanks for your feedback following your recent stay and pleased that you enjoyed your stay and the hotel's convenient location. We hope to see you again soon.Kind regards

6/10 Okay

Barry

Liked: Cleanliness, staff & service
room amenities need upgrading, i mean, only a teaspoon in draw/ where's the bottle opener, otherwise, all good.
Stayed 1 night in Mar 2024
Response from Guest Relations Team, Four Points Brisbane on 2024/3/11
Dear Barry,Thanks for choosing to stay with us at the Four Points Brisbane and hope you had an enjoyable stay. We appreciate your feedback and this is certainly taken on board. We hope you will stay with us again when you are next in Brisbane.Kind regards

8/10 Good

Loren

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from Guest relations team, Four Points Brisbane on 2024/2/26
Dear Loren,Thanks for your feedback and pleased that your had an enjoyable stay with us and look forward to welcoming you back in the not too distant future.Kind regards,

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay but the concierge was very welcoming and appreciated the advice checking in and guiding us to get around the city and to the event we had that night. Nice hotel, clean and comfortable.
Stayed 1 night in Feb 2024
Response from Guest relations team, Four Points Brisbane on 2024/2/19
Dear Edward,Thanks for your feedback and pleased you had an enjoyable stay and our friendly staff we able to assist you with your plans during your stay. We look forward to welcoming you back again.Kind regards

4/10 Poor

Rachel

Stayed 4 nights in Feb 2024

8/10 Good

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Feb 2024
Response from Guest relations team, Four Points Brisbane on 2024/2/12
Dear Brendan,Thanks for choosing to stay at the Four Points by Sheraton Brisbane and pleased the hotel, along with its service and facilities met your expectations. We look forward to welcoming you back when your travels bring you back to Brisbane.Kind regards

4/10 Poor

Ivy

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
What I booked is not clear as what I have booked we have to go next door for a swim I thought is the swimming pool is in the building but we have to go across the road to use the swimming pool for the money is too much I won’t be staying there again.
Stayed 2 nights in Feb 2024
Response from Guest relations team, Four Points Brisbane on 2024/2/5
Dear Ivy,Thanks for choosing to stay with us at the Four Points Brisbane and we appreciate your constructive and honest feedback. We apologise that we fell short in meeting your expectations and will certainly work towards improvement.Kind regards

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Guest relations team, Four Points Brisbane on 2024/1/30
Dear Patricia,Thanks for your feedback and pleased that you had an enjoyable stay and our central location. We hope we have the opportunity to welcome you back when you are next in Brisbane.Kind regards,

8/10 Good

Dinah

Traveled with partner
All the staff were very friendly and helpful. No issues with anything.
Stayed 2 nights in Jan 2024
Response from Guest relations team, Four Points Brisbane on 2024/1/28
Dear Dinah,Thanks for your feedback and pleased you had an enjoyable stay and the service and facilities met your expectations. We look forward to hosting you again in the near future.Kind regards,

8/10 Good

Yoshihiro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough
Stayed 2 nights in Jan 2024
Response from Guest relations team, Four Points Brisbane on 2024/1/23
Dear Yoshihiro,Thanks for your feedback and pleased you had a nice stay and hope you will choose us again when you are next visiting Brisbane.Kind regards

10/10 Excellent

Rashida

Stayed 1 night in Jan 2024

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Callum

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool bar was awesome. There could have been more information regarding laundry
Stayed 3 nights in Jan 2024
Response from Guest relations team, Four Points Brisbane on 2024/1/11
Dear Callum,Thanks for your feedback and pleased you had a nice stay with us and enjoyed the pool area. Your comments regarding the laundry are duly noted and shared with the team.Kind regards

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
This is a great hotel, very central, clean and a lovely basic breakfast.
Stayed 1 night in Jan 2024
Response from Guest relations team, Four Points Brisbane on 2024/1/9
Dear Joanne,Thanks for your feedback and pleased you enjoyed your stay and the hotel, along with its service and facilities met your expectations. We look forward to hosting you again.Kind regards

10/10 Excellent

Phillipa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service
Great to share the pool with Westin next door. Very convenient to everywhere.
Stayed 1 night in Jan 2024
Response from Guest relations team, Four Points Brisbane on 2024/1/9
Dear Shaun,Thanks for your feedback and pleased that you had an enjoyable stay with us and we hope to welcome you back again soon.Kind regards

8/10 Good

Safin

Traveled with partner
👍
Stayed 1 night in Dec 2023

10/10 Excellent

Sundar, San Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Sadia

Stayed 1 night in Dec 2023

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff.
Stayed 1 night in Dec 2023
Response from Guest relations team, Four Points Brisbane on 2024/1/2
Dear Mark,Thanks for the feedback and pleased you had an enjoyable stay and look forward to welcoming you back again soon.Kind regards

6/10 Okay

Paul

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Liked: Room comfort
Almost paid twice.
Please improve the way your front desk claim deposit and payment upon checkin/checkout. I thought I have to pay again twice upon checkout. As a guest, I know if payment was already deducted to my bank account. But the front desk act as if I haven’t paid yet while holding the card scanner. Just like other hotel, they should just review my stay, give the invoice and let the guest go if everything is ok.
Stayed 4 nights in Dec 2023
Response from Guest relations team, Four Points Brisbane on 2024/1/2
Dear Guest,Thanks for your feedback although disappointed that we failed to meet your expectations. Your feedback is noted and will be addressed with the team. We do hope we have the opportunity to welcome you back again when you are next travelling to Brisbane.Kind regards

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the city , shops, food options and lots more
Stayed 1 night in Dec 2023
Response from Guest relations team, Four Points Brisbane on 2024/1/2
Dear Bob,Thanks for your feedback following your recent stay and we are pleased that the hotel met your expectations. We look forward to hosting you again soon.Kind regards

8/10 Good

Gert van den

Traveled with family
Liked: Cleanliness, staff & service
We had a lot of problems closing the blinds in the room. Whilst the staff were great it took a day to replace the battery in the control. Also annoyed that it was not clear that the swimming pool was not in the hotel but next door necessitating a trip outside to reach the pool.
Stayed 2 nights in Dec 2023
Response from Guest relations team, Four Points Brisbane on 2024/1/2
Dear Gert van den,Thanks for choosing to stay with us at the Four Points by Sheraton Brisbane. We do apologise for the inconvenience caused to you with regards to the blinds and for the time taken to rectify this. You feedback is much appreciated and certainly taken on board.We hope we have the opportunity to welcome you back in the not too distant future.Kind regards

10/10 Excellent

Kayne

Stayed 1 night in Dec 2023

8/10 Good

TROY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Stayed 1 night in Dec 2023

10/10 Excellent

Margaret

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

8/10 Good

Godfrey

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Greg

Stayed 1 night in Dec 2023

10/10 Excellent

Bimal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, highly recommended
Stayed 1 night in Dec 2023
Response from Guest relations team, Four Points Brisbane on 2023/12/20
Dear Bimal,Thanks for choosing to stay at the Four Points Brisbane and pleased that the hotel exceeded your expectations. We look forward to welcoming you back again soon.Kind regards

8/10 Good

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient. Affordable
Stayed 9 nights in Dec 2023
Response from Guest relations team, Four Points Brisbane on 2023/12/20
Dear Kathleen,Thanks for your feedback and pleased you had an enjoyable stay. We hope to welcome you back again soon.Kind regards

10/10 Excellent

Greg

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was excellent - great being able to use the pool at the Westin. Could have more information provided as to how to use the pool, was a little confusing
Stayed 1 night in Dec 2023
Response from Guest relations team, Four Points Brisbane on 2023/12/18
Dear Robert,Thanks for your feedback and glad you had an enjoyable stay. Your feedback is certainly appreciated and taken on board.Kind regards,

10/10 Excellent

Meg

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fabulous from check-in to check out....thanks for looking after us and merry Xmas!
Stayed 1 night in Dec 2023
Response from Guest relations team, Four Points Brisbane on 2023/12/18
Dear Meg,Thanks for choosing to stay with us at the Four Points Brisbane and delighted that the hotel exceeded your expectations. We look forward to hosting you again soon.Kind regards

10/10 Excellent

Amanda

Traveled with partner
Liked: Amenities
Comfortable bed, very clean and great service.
Stayed 1 night in Dec 2023
Response from Guest relations team, Four Points Brisbane on 2023/12/18
Dear Amanda,Thanks for your feedback and pleased that you had an enjoyable stay and we hope to welcome you back again in the near future.Kind regards,

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night away for a function
The hotel is situated in a very convenient spot for visiting Brisbane. Room was spacious, comfortable and lovely to stay in. Breakfast was a buffet with an egg station and a good selection of food. Overall would recommend staying here if you are in Brisbane.
Stayed 1 night in Dec 2023
Response from Guest relations team, Four Points Brisbane on 2023/12/15
Dear Tracey,Thanks for the feedback and pleased that you had an enjoyable stay and the service and facilities exceeded your expectations. We look forward to welcoming you back again when you are next in Brisbane.Kind regards

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service
Found the room was great but having to go next door for pool etc inconvenient
Stayed 1 night in Dec 2023
Response from Guest relations team, Four Points Brisbane on 2023/12/10
Dear Bruce,Thanks for your feedback and pleased you had a good stay with us. Your comments regarding the pool are duly noted and taken on board. We hope you will choose to stay with us again when you are next in Brisbane.Kind regards

2/10 Terrible

Michael

Liked: Cleanliness
Disliked: Staff & service
Would never stay here again. It is like Faulty Towers. No phone call as promised to say my room is ready. Lost my bag, it was delivered to the wrong room. Milk satchels in minibar expired 8 months ago. Took a photo of the expiry date .Room not serviced one day. Total disaster . Don’t stay here.
Stayed 3 nights in Dec 2023
Response from Guest relations team, Four Points Brisbane on 2023/12/10
Dear Michael,Thanks for your feedback but disappointed to note that we failed to meet your expectations and these shortfalls obviously impacted negatively on your stay. Your feedback has been shared with the team to ensure improvements follow. Kind regards

10/10 Excellent

andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay everything easy
Stayed 1 night in Dec 2023
Response from Guest relations team, Four Points Brisbane on 2023/12/10
Dear Andrew,Thanks for choosing to stay at the Four Points Brisbane and pleased you had an enjoyable stay and we hope to welcome you back again soon.Kind regards

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly. The room was clean and lovely. I loved the late checkout. We had breakfast included and it was delicious.
Stayed 1 night in Dec 2023
Response from Guest relations team, Four Points Brisbane on 2023/12/10
Dear Jacqueline,Thanks for your feedback and pleased that you had an enjoyable stay and the hotel exceeded your expectations. We look forward to welcoming you back again in the not too distant future.Kind regards