If you’ve booked a Bacalar vacation package, you can cancel or change it, but you may incur a charge depending on the situation. You may be able to cancel and rebook for free if you’ve taken out your package in the last 24 hours. If it’s been longer than that, you may incur a fee from your hotel, airline or car rental company. If your situation suddenly changes, make our Customer Service Portal
your first port of call for more info.