Hotel Carolina Bacalar

Property class: 4

Choose dates to view prices

Take advantage of a free daily manager's reception, a terrace, and a garden at Hotel Carolina Bacalar. Treat yourself to a Swedish massage or other spa services. Free in-room WiFi is available to all guests, along with a bar and a restaurant.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • On private beach
  • Spa
  • Parking included
  • Free WiFi
The current price is NT$5,056
NT$6,209 total
includes taxes & fees
Oct 25 - Oct 26

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, Lagoon View

A hotel room with a large bed, wooden headboard, two bedside lamps, and a small wooden side table.

Deluxe Room, Lagoon View

9.8 out of 10
Exceptional
(8 reviews)
  • Lake view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Garden View

A bedroom with a wooden headboard, a bed with pillows, and a visible door.

Standard Double Room, Garden View

9.2 out of 10
Wonderful
(22 reviews)
  • Garden view
  • 129 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Garden View

A hotel room with a large bed, wooden ceiling, and a balcony with outdoor furniture.

Standard Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 129 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Located in Bacalar, Hotel Carolina Bacalar is on a private beach. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. Looking to get your feet wet? Kayaking and sailing adventures can be found near the property. Visit our Bacalar travel guide
Map
Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930

What's nearby

  • A coastal landscape with a large body of water, a road running parallel to the coast, and scattered buildings.
    Lake Bacalar
    1 min walk - 0.1 km
  • A coastal view with a stone fort, palm trees, a thatched-roof hut, and turquoise waters.
    Fort of San Felipe
    4 min drive - 1.8 km
  • A clear turquoise lake with visible rocks and lily pads.
    Laguna Bacalar Ecological Park
    6 min drive - 2.5 km
  • Municipal Spa of Bacalar
    18 min walk - 1.5 km
  • Zócalo
    5 min drive - 2.2 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    37 min drive

Restaurants

  • Navieros Bacalar
    15 min walk
  • Noru
    10 min walk
  • La Trattoria 46
    19 min walk
  • Pizzeria Bertilla
    20 min walk
  • Albahaca
    7 min walk

About this property

Hotel Carolina Bacalar

  • Upscale hotel near Lake Bacalar
  • At Hotel Carolina Bacalar, you can look forward to a free daily manager's reception, a terrace, and a garden. Treat yourself to a Swedish massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a restaurant.
  • Additional perks include:
    • An outdoor pool and a children's pool, along with sun loungers
    • Free self parking
    • English breakfast (surcharge), a 24-hour front desk, and concierge services
    • Smoke-free premises, luggage storage, and a front-desk safe
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All guestrooms at Hotel Carolina Bacalar feature comforts such as air conditioning, as well as amenities like free WiFi and safes.
  • Extra amenities include:
    • Bathrooms with showers and free toiletries
    • Ceiling fans and daily housekeeping

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  • On private beach
  • Pool
  • Hot tub
  • Spa
9.4 out of 10, Exceptional, 1,000 reviews
The price is NT$3,725
NT$4,599 total
includes taxes & fees
Oct 25 - Oct 26
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Frequently asked questions

Does Hotel Carolina Bacalar have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–10:00 AM.

How much does it cost to stay at Hotel Carolina Bacalar?

As of 2026/10/23, prices found for a 1-night stay for 2 adults at Hotel Carolina Bacalar on 2026/10/25 start from NT$5,056, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Carolina Bacalar pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Carolina Bacalar?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Carolina Bacalar?

Check-out is at noon.

Where is Hotel Carolina Bacalar located?

Situated in Bacalar, this hotel is within a 5-minute walk of Lake Bacalar and Cenote Negro. Municipal Spa of Bacalar and Cenote Esmeralda are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Carolina Bacalar Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 298 out of 375 reviews
Rating 8 - Good. 52 out of 375 reviews
Rating 6 - Okay. 14 out of 375 reviews
Rating 4 - Poor. 6 out of 375 reviews
Rating 2 - Terrible. 5 out of 375 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close by to many restaurants, easy to get around, beautiful water front
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and very clean.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
​I stayed in Carolina for 6 days and we absolutely loved it! The staff was so nice, the dining area was incredible, and the waiters went above and beyond—they definitely deserve a raise! I traveled with three kids (ages 9, 6, and 2), and the water was perfect for them since it was very shallow. My husband had to work during our stay, but the staff also went above and beyond by setting up a large table for his computer to make his workspace much more comfortable. Additionally, tour bookings are right next door, and there are plenty of restaurants within walking distance.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff, good food
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean room. Food was delicous. We loved their nachos with aracherra.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and great location. Breakfast was delicious and staff was attentive and courteous. We also had dinner at the property and it was delicious. 25 minutes from downtown next to all activities.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, excellent staff and facilities. We really enjoyed our stay!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, friendly and helpful staff
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property a couple steps away to the lagoon and a friendly staff made our stay enjoyable
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
From check in to check out, every detail is executed well. An amazing small hotel that includes kayaks and paddle boards. The pier was under construction, which was unfortunate timing for us. Our room, however, enabled us to watch the sunrise from the bed. A magical stay.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i absolutely loved this property. Such a dream vacation, comfortable stay, and very relaxing 🙌
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place and staff

Pretty property, great friendly staff, beautiful setting on the lagoon and close enough to town to walk in
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful place. The staff is helpful and friendly. The rooms are beautiful- it’s just a gorgeous place. We took a kayak out into the lagoon and visited a cenote and then had a swim. The food in the restaurant is delicious. It was a very short stay but we will definitely be back. Absolutely loved it.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really pleasant hotel on a prime location on the lake with kayaks and paddle boards available to guests which is key. Staff are also very pleasant and helpful.
Stayed 4 nights in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! The view and the food by the bar/palapa was spectacular. The room was very clean, I personally found the bed mattress a bit hard but otherwise the room was perfect. Location was perfectly away from hustle and bustle of town but close enough drive to access all the fun bars and restaurants.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Great customer service.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I fell so confortable I. The middle of nature this hotel is beautiful and only 2 story boundings
Stayed 6 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, they suggested some great places to dine and affordable options of day activities. They came right to our hotel dock for a day excursion on the lake.
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Carolina truly exceeded our expectations. From the moment we arrived, the entire staff—from the front desk to housekeeping and the restaurant team—was welcoming, attentive, and always ready to help, including organizing our taxi with ease. The property itself is beautiful, with an incredible lagoon view that made our stay even more special. The rooms were spotless, comfortable, and very well maintained. We especially loved the complimentary use of kayaks and paddleboards, which allowed us to fully enjoy the peaceful lagoon. The location is also ideal: about a 20-minute walk to town and roughly 40 minutes from the airport, offering the perfect balance between convenience and tranquility. Overall, this hotel delivered more than we expected, and we would absolutely stay here again. We’re already looking forward to coming back!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place, has it all.

Everything you need in one place. Clean rooms, great service. Bar staff was amazing (moises). They just need better wifi but then maybe it was a blessing to not be connected.
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved my stay here. It is a lovely hotel, nice view to lo the lagoon. Nice pool and restaurant by the lagoon. The service was really friendly. We used the kayaks and had a lovely stay there. I higly recommend it. Surely will stay again in the future
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely very quiet and relaxing with a great access to the lagoon. Breakfast was very good and lunch/dinner menu was just ok, nothing too exciting so who mostly went in town for dinners. The hotel located beast the city center with lots of restaurants options. Rooms were comfy but sheets need to be replaced as seems quite old and used.
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Nature wonderland
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property manager and his staff are the best. Friendly and accommodating.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved

Loved it! rooms are comfortable, AC units we never ran out of hot water. Staff was great.
Stayed 5 nights in Dec 2024