"The staffs were friendly and helpful, great attention to details. We travel with two kids and they left kids tooth brushes and slippers for them. The room was very clean and the bathroom was very nice and relaxing."
"I can’t find a single point of complaint of this hotel. Staff are extremely helpful even if you can’t speak fluent Japanese. Room is clean, amenities are great (WiFi, free water, inexpensive laundry machines, free coffee and tea, and etc). The location is great, drug/convenient store just right next to the hotel, 3 mins walking to Yokohama station, 5 minutes walk to shopping centers and malls. Not to mention all the nearby restaurants."
"Property is very nice. Rooms are very large for Japanese rooms. The staff in the reception area were nice but at the same time gave a weird vibe. The hotel itself had a stuffiness of “old money” . Even though the restaurant in the hotel was well reviewed we had a bad experience there. Drinks were messed up as was the servicing of the food. The experience was not good at all. To the point that we cancelled the second reservation that we had in the Japanese restaurant at the hotel. We all got massages and those were very good. Overall, had hoped for a better experience considering it was a five star hotel."