"Staff was very friendly and helpful but English was limited. Excellent location for ferris wheel, hotel opens into huge shopping mall, restaurants and very convenient to train station. Room was very comfortable and just as depicted on website. Amenities were limited on bottled water, and we our room included complimentary refreshments. Would definitely stay here again."
"An absolutely amazing stay in Hakone. The room was clean and tidy and oh so very spacious. The private onsen was a dream. The dinner and breakfast options I would highly recommend as there isn’t a lot of options around. Location is slightly inconvenient but that’s just small town life. However, this is a more modern ryokan than a traditional one which was fine with me. A great place to relax and wind down."
"Overall experience was good. Staffs were friendly, breakfast was sufficient. However, the elevators are black color as well as the hallways. It was too dark and felt spooky. The magnetic shampoo/shower gel holder fell every time when we tried to press shampoo/gel from of the bottles. We must hold individual bottle in one hand and press with the other hand to avoid the magnetic holder falling."
"The location is great, Starbucks and 7-11 are next door, 5 minutes walking distance to the JR station. Super convenient to everything. The public bath is very helpful to recover from long walks."