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Reviews of Hotel New Akao

3.5 out of 5
Hotel New Akao
1993-65 Atami, Atami

Reviews

8.4

Very Good

Rating 10 - Excellent. 148 out of 331 reviews" "
Rating 8 - Good. 105 out of 331 reviews" "
Rating 6 - Okay. 52 out of 331 reviews" "
Rating 4 - Poor. 17 out of 331 reviews" "
Rating 2 - Terrible. 9 out of 331 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ken, Yokohama

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Amenities
I stayed for 2 nights 3 days. This hotel is focused on group tour and for short stay as the choice of dinings are limited, menu at buffet are always the same so don’t expect too much about dining. This hotel is located a bit apart from the central Atami so you must have a car to go around.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Bin

Traveled with family
Liked: Cleanliness, staff & service, amenities
The service is very good. The property itself looks old and tired. Value for money.
Stayed 2 nights in Feb 2024

8/10 Good

Masayoshi

Traveled with family
Liked: Cleanliness, amenities
long wait on elevator. 17 floors and we need to go up and down frequently
Stayed 3 nights in Dec 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023

10/10 Excellent

Amy

Traveled with family
Liked: Staff & service, room comfort
Excellent staff, food and amenities
Excellent customer service, good food, nice French and Japanese meals provided daily during stay. Hotel is dated and need some facelift. Love the 3 on-site Onsens, saw an amazing sunrise on last day at hotel. Would come back to Hotel New Akao if going to Atami again.
Stayed 2 nights in Oct 2023

10/10 Excellent

shunichi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property built on a cliff overlooking the ocean. Consists of two wings, the first is 17 floors and the second is an additional 12 floors above. Buffet with very tasty Japanese food! Onsen experience (public and private). Access to garden and ocean. We did paddle boarding with beautiful views of a cave. Highly recommend this property.
Stayed 2 nights in Sep 2023

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience. Very few Westerners at the hotel and I have read reviews that it is too Japanese - that's why we loved it! The onsens are incredible - a great variety - from small and quiet to busier with incredible views. We booked half board and enjoyed incredible breakfasts, a wonderful kaiseki dinner, plus an extremely tasty French dinner with delicious steak - and bread (proper bread - which is rare in Japan).
Stayed 2 nights in Jul 2023

10/10 Excellent

B Dau

Traveled with family
Nice View and the staffs are very friendly. I like most about the grand dinner and breakfast the hotel served. When you reserve the hotel, make sure you buy the dinner plan. It will make a lot easier for guests and more time to spend your stay at the hotel. Also, The hotel also provide the shuttle bus between the train station and the hotel. There is a bus line running the whole day that stops at least 15 photo spot including the beach. You have to pay only Yen 250 ($2) for a ride. You can take off wherever you want and you can take on any bus stop. You have to pay again after you take off. My stay was very smooth and I even extended one more night since I can’t enough staying there.
Stayed 1 night in May 2023

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2023

8/10 Good

Teresa

Stayed 1 night in Mar 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I had was facing the water and was stunning. Both meals I had at the hotel were delicious. Even though I was staying solo I had a great window front table at breakfast!
Stayed 1 night in Feb 2023

10/10 Excellent

Shiu Hang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed one night at ACAO. The staff is very friendly and helpful. The room is clean with nice ocean view. Wake up seeing the sunrise is amazing. The outdoor hot spring is a must go. You won’t forget the view. I’ll definitely come back again when I visit Atami.
Stayed 1 night in Dec 2022
Response from 予約係 on 2022/12/11
Thank you for using HOTEL ACAO. We are proud of the view of Sagami Bay from the scenic Nishikigaura. I am very happy that my experience at ACAO was a wonderful one. We are looking forward to seeing you again. From HOTEL ACAO

10/10 Excellent

NOA

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a terrific experience, and while the rooms were a bit expensive, they were absolutely worth the price. And the view is incredible. Will be visiting again.
Stayed 1 night in Aug 2022
Response from お客様係 on 2022/8/21
Dear Mr. Jacobs, Thank you for taking the time to share your stay experience. Your genuine and honest review has boosted us to upgrade both the product and service to another level. Look forward to welcome you back! HOTEL ACAO

10/10 Excellent

INHOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great onsen hotel
This place is amazing, the onsen has the best view ever. Rooms were very clean and spacious for Japanese hotels. The hotel has lots of artworks on walls so don't miss that out!
Stayed 1 night in Aug 2022
Response from お客様係 on 2022/8/13
Thank you for delivering compliments for your stay at Hotel Acao. Your kind words will definitely encourage our team to consistently provide both products and services to meet our quality standards from time to time. We do hope there will be another next chance to serve you and to let you enjoy the tranquil Atami through the hotel experiences.

10/10 Excellent

Kamijo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atami's Vacation
The cleanliness,place,the staff services are so very good.Also the shuttel bus driver's is so polite.Restaurant's food is delicious.We are so much satisfied on staying there.We will planning to come back there again.
Stayed 1 night in Aug 2022
Response from お客様係 on 2022/8/13
Thank you for taking the time to review your stay at Hotel Acao. We would be very excited to welcoming you back in near future and definitely ensure you will have even better experiences to stay with us!

10/10 Excellent

KAI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from 予約係 on 2022/7/22
このたびはご利用誠にありがとうございました。高評価をいただき重ねて御礼申し上げます。大変励みになります。今後も皆様に選んでいただけるホテルを目指して努力してまいります。またのご来館をお待ちしております。HOTEL ACAO

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Very nice but overpriced hotel
Staff is friendly, rooms are clean and spacious. However, the hotel is showing its age, and is expensive for the price. The food was good, but they ran out of seats at the Japanese restaurant (dinner was included) and had no choice but to eat the French meal course. Not the first choice, but the food was still good. The location has nothing around, but they have a shuttle from the hotel to Atami Station, which was very helpful. However, not much space for luggage. Lastly, the morning sunrise was amazing which made it worth it!!
Stayed 1 night in Jul 2018

10/10 Excellent

Lucia, Bruxelles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Fantastique

6/10 Okay

Ryuto

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
お部屋をもう少し綺麗に…
Stayed 1 night in May 2024

6/10 Okay

Yuka

Traveled with group
Disliked: Cleanliness
部屋の清掃窯行き届いてないところがあり残念。
Stayed 1 night in May 2024

8/10 Good

Chieko

Traveled with family
Liked: Cleanliness, property conditions & facilities
２つの建物の行き来がちょっと複雑だった。お風呂は良かった。食事も美味しかったです。
Stayed 1 night in May 2024

8/10 Good

Yoichi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
旧棟と新棟で構成されたとても大規模なホテルです。 温泉施設は大浴場が３箇所にあり貸切温泉もありました。 今回は家内と２名で宿泊。私は初めてでしたが家内は2回目です。 夕食と朝食はビュッフェ形式でまずまずのクオリティです。 私たちは今回新棟の11階に宿泊しましたがレストランに着くまでにエレベーターを４回乗り継ぎかつけっこうな距離を徒歩で移動。 家内は体験済でしたが初めての私は正直驚きました。 全ての部屋はオーシャンビューで素晴らしいロケーション。 機会があればまた利用してみたいと思います。
Stayed 1 night in May 2024

10/10 Excellent

Keita

Liked: Cleanliness, staff & service, property conditions & facilities
食事が美味しかったです！
Stayed 2 nights in Apr 2024

10/10 Excellent

Sato

Liked: Cleanliness, staff & service, property conditions & facilities
料理も設備も期待以上に良くとても楽しむことが出来ました。
Stayed 1 night in May 2024

8/10 Good

Natsumi

Traveled with partner
Liked: Staff & service, amenities
大浴場は複数あり、どれもそれなりに大きいため、混雑となっていても、スペースにゆとりを持って利用できました。 お部屋も、水回りは全て独立でとてもありがたかったですが、お風呂の赤カビが少し目立ちました。 ビュッフェは、会場が大きくお料理もたくさん並ぶため、大人数(私が行った時は500人と言ってました！)が入っても、お料理がなかったりすることもなく、満足できました。お料理も美味しかったです。 レストランボヌールのフレンチコースも本格的で、海越しの夜景を眺めながら、素敵なディナーをいただけました。 総合的に、とても満足しました。
Stayed 2 nights in Apr 2024

6/10 Okay

Kaoru

施設の古さが気になります。 ビュッフェのオペレーションも悪いです。
Stayed 2 nights in Apr 2024

4/10 Poor

??

Traveled with family and small children
オーシャンに泊まったのですが、食事はホライゾンの方に行かなければならず、行き方がややこしい。 温泉もオーシャンの方は露天風呂が1つだけ。 ただロケーションは目の前が海で夜景もきれいで、申し分なかった。 食事はバイキングを期待していたのに、ホテル側からの要請で和食懐石に変更になり、料理の味は美味しいとは言えずがっかり。朝のバイキングに期待していた所これも勝手に変更になって、和食。大きなあじの干物は良かっただけ。 食事は旅行の中でも結構重要なので、他は良くても不満が残る。
Stayed 1 night in Apr 2024

10/10 Excellent

りゅうすけ

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
・古き良き昭和時代のホテルということで選択したため、その点については堪能できました。 ・夕食は和会席でしたが、どれも美味しく、落ち着いて食事ができました。 ・朝食は、和洋食バイキングでした。開場する午前７時に行きましたが、想像以上に長い行列に驚いたものの、会場の席数が多く、案外早く着席できました。 またバイキングの内容はどれも美味しかったです。 ・設備について、特に空調がそよ風程度だったので、４月末にしては暑かったです。また安全を考慮し窓がほぼ開かないので余計に暑かったです。 ・他の方のコメントにもありましたが、送迎バスの運転手の方が地元の方でないのか?場所を聞いても全くご存じない感じでした。
Stayed 1 night in Apr 2024

10/10 Excellent

CHIAKI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
車椅子の親が大変感謝していた。
Stayed 1 night in Apr 2024

10/10 Excellent

MOTOKO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
露天風呂からの眺めが良かったし、脱衣所、洗い場もきれいでした。 私としてはお部屋の洗面所が明るくて化粧がしやすかったのでよかったです。 朝食夕食のバイキングも種類豊富で美味しかったです。 大満足です😊
Stayed 1 night in Apr 2024

6/10 Okay

naoki

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
ホライゾンは、エレベーターでの移動の回数が多い　蚊が数十匹部屋に発生して、朝まで寝れなかった！対応の言葉遣いに、イラッとくるスタッフが食事の案内係に💢 景色、料理は最高でした。
Stayed 1 night in Apr 2024

2/10 Terrible

Yuko

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
移動が大変でした。
Stayed 1 night in Apr 2024

10/10 Excellent

Futoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Akira

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

junko

Traveled with family
Liked: Staff & service
和定食を選んだのですが夕食、朝食共に素晴らしいものでした。お肉もとけるように柔らかく、朝のあじの開きは肉厚でふわふわてぜひもう一度食べにいきたいです。しかし部屋の洗面所にせめてタオルがほしいのと部屋ではくつろぎにくく、暗かった。 それ以外は素晴らしかったです。
Stayed 1 night in Apr 2024

8/10 Good

??

食事がとても良い。
Stayed 1 night in Apr 2024

10/10 Excellent

KYOKO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテル内で楽しめる工夫がたくさんあって良い。同行者によって楽しみ方を変えられるので、違うメンバーでまた来たい。
Stayed 1 night in Feb 2024

6/10 Okay

MARIKO

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

SHINJI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ビュッフェ会場は広く、混雑しないよう工夫されていたが、料理の種類は意外に少なく、印象に残る料理は無かったのが残念。
Stayed 1 night in Apr 2024

8/10 Good

jun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

MARIKO

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

チハル

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駐車場が遠いのに駐車料金が高い。 スタッフさんはとても良かった。
Stayed 1 night in Apr 2024

6/10 Okay

YOSHIE

Stayed 1 night in Apr 2024

8/10 Good

エミコ

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

emi

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

masae

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024