Jiangnan 5 Stars Hotels

"I chose the hotel for the location and views. It is situated on the corner of the West Lake, at walking distance to both upscale and local markets and served by underground stations. The front rooms have large windows with lateral view of the lake promenade (ask for a room on the left wing for more scenic views). This was a last minute work & leisure trip with not much preparation. All the staff was very attentive and helpful but concierge Tim stood out, suggesting and booking tours and entertainment to fit my schedule. "

"At a very good location and everything within a walking distance"

"The staff were rude at check in and during our stay when we had an inquiry. We tried to use the sauna and it wasn’t working properly. "

"We had a really great stay here and the staff was super friendly and accommodating! I highly recommend it!"