Skip to main content

Shangri-La Suzhou

5.0 star property
Travelers savor international cuisine at three on-site restaurants while children enjoy the playground and arcade at this luxury hotel near Lingering Garden

Choose dates to view prices

Shangri-La Suzhou offers a peaceful retreat near shopping and Lingering Garden. Families love the kid-friendly amenities like a playground and arcade, while adults can relax at the spa or indoor pool. Enjoy free in-room WiFi and access to three international restaurants.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
The current price is NT$2,262
NT$2,638 total
includes taxes & fees
Jan 31 - Feb 1

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe King

In-room safe, desk, blackout drapes, soundproofing

Deluxe King

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Separate bathtub and shower
Bidet
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Deluxe Twin

In-room safe, desk, blackout drapes, soundproofing

Deluxe Twin

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Separate bathtub and shower
Bidet
  • 452 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • City view

View all photos for Horizon Deluxe King

In-room safe, desk, blackout drapes, soundproofing

Horizon Deluxe King

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Separate bathtub and shower
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Horizon Deluxe Twin

In-room safe, desk, blackout drapes, soundproofing

Horizon Deluxe Twin

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Separate bathtub and shower
  • 452 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • City view

View all photos for Premier Room, 1 King Bed, City View (Skyline)

In-room safe, desk, blackout drapes, soundproofing

Premier Room, 1 King Bed, City View (Skyline)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Separate bathtub and shower
Bidet
  • 667 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Executive Suite King

Executive Suite King | In-room safe, desk, blackout drapes, soundproofing

Executive Suite King

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
TV
Blackout drapes/curtains
  • 882 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Horizon, Premier Room, 1 King Bed

In-room safe, desk, blackout drapes, soundproofing

Horizon, Premier Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Separate bathtub and shower
Bidet
  • 700 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

Premier Room, 1 King Bed, Hill View (Skyline)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Separate bathtub and shower
Bidet
  • Sleeps 3
  • 1 King Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Located in Huqiu District neighborhood, Shangri-La Suzhou is connected to a shopping center. Traveling with kids? Don't miss Humble Administrator's Garden. Spend some time exploring the area's activities, including golfing. Visit our Suzhou travel guide
Map
168 Ta Yuan Road, Suzhou New District, Suzhou, Jiangsu, 215011

What's nearby

  • Suzhou showing a garden, religious elements and heritage architecture
    Humble Administrator's Garden
    10 min drive - 9.8 km
  • Suzhou Museum featuring interior views
    Suzhou Museum
    10 min drive - 9.8 km
  • Suzhou Water Park
    2 min drive - 2.4 km
  • Lingering Garden
    4 min drive - 3.7 km
  • Shantang Street
    7 min drive - 6.6 km

Getting around

  • Shishanlu Station
    10 min walk
  • Suzhou New District Railway Tram Stop
    22 min drive
  • Wuxi (WUX-Shuofang)
    41 min drive

Restaurants

  • やきとり大吉
    4 min walk
  • 神宮
    2 min walk
  • 一炉一会炉端烧
    1 min walk
  • 朝日屋
    3 min walk
  • 南里山房
    12 min walk

About this property

Shangri-La Suzhou

Luxury family-friendly hotel near Lingering Garden
Located close to Shantang Street, Shangri-La Suzhou provides shopping on site, a coffee shop/cafe, and a garden. Take some time to relax at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Free in-room WiFi is available to all guests, along with a playground and an arcade/game room.
Other perks include:
  • An indoor pool and a children's pool
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
  • An electric car charging station, express check-out, and express check-in
Room features
All 390 rooms offer comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with separate tubs/showers and bidets
  • TVs with premium channels
  • Electric kettles, daily housekeeping, and desks

Similar properties

Exterior
Suzhou Marriott Hotel
  • Pool
  • Hot tub
  • Spa
  • Parking included
9.2 out of 10, Wonderful, 214 reviews
The price is NT$2,279
NT$2,657 total
includes taxes & fees
Feb 13 - Feb 14
Suzhou Marriott Hotel
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee: CNY 128 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Cafe Soo
  • Nishimura
  • Shang Palace

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 51 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 349.8 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 128 per person
  • Airport shuttle fee: CNY 900 per person (one-way)
  • Rollaway bed fee: CNY 349.8 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hotel Shangri-La Suzhou
Shangri-La Hotel Suzhou
Shangri-La Suzhou
Shangri-La Suzhou Hotel
Suzhou Shangri-La
Suzhou Shangri-La Hotel
Shangri La Hotel Suzhou
Shangri La Suzhou
Shangri La Suzhou
Shangri-La Suzhou Hotel
Shangri La Hotel Suzhou
Shangri-La Suzhou Suzhou
Shangri-La Suzhou Hotel Suzhou

Frequently asked questions

Does Shangri-La Suzhou have a pool?

Yes, this property has an indoor pool and a children's pool.

How much does it cost to stay at Shangri-La Suzhou?

As of 2026/1/28, prices found for a 1-night stay for 2 adults at Shangri-La Suzhou on 2026/1/31 start from NT$2,262, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Suzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Shangri-La Suzhou?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Shangri-La Suzhou?

Check-out is at noon.

Does Shangri-La Suzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 900 per person applies.

Where is Shangri-La Suzhou located?

This family-friendly Suzhou hotel is located in the business district, 2.1 mi (3.4 km) from Lingering Garden, and within 6 mi (10 km) of Shantang Street and Suzhou University. Suzhou Museum and Humble Administrator's Garden are also within 9 mi (15 km). Shishanlu Station is 10 minutes by foot and Shajinqiao Station is 13 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Shangri-La Suzhou Reviews

9.0

Wonderful

9.2

Cleanliness

8.2

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 113 out of 184 reviews
Rating 8 - Good. 55 out of 184 reviews
Rating 6 - Okay. 11 out of 184 reviews
Rating 4 - Poor. 3 out of 184 reviews
Rating 2 - Terrible. 2 out of 184 reviews

Reviews

10/10 Excellent

KIM GEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and friendly hotel
Stayed 3 nights in Sep 2025

10/10 Excellent

Aijun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained, friendly staff and good location for restaurants and malls and museum.
Stayed 4 nights in Mar 2025

10/10 Excellent

Frode

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, close to Paradise Walk. Good breakfast.
Stayed 4 nights in Sep 2024

8/10 Good

xiaoyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and good hotel

Good hotel and location is very good. The hotel is near CBD and closed a fashion shopping mall. The closed restaurant is very well and choice is vast.
Stayed 2 nights in Apr 2024

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very memorable experience

Very happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean.
Stayed 4 nights in Nov 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Negative: though not the hotel’s fault but something to keep in mind. Some of the hotel guests can be a bit rude and self centered. I was next inline for check in but a hotel guest just walk right up to the counter from the side as I was about to take my turn. I also noticed some hotel guests can be very loud. I have stayed at this hotel twice to date and it happened twice. Positive: the manager at the hotel did a nice job of handling my situation when I was checking in. She was professional and friendly and even offered for her staff to help me with my bags. The hotel is across the ST from a nice mall, in a good location, clean and the guest rooms are spacious. I had a chance to meet the housekeeper. His name is Mr. Zhai, Peng, a young fellow and friendly. He did a nice job on the housekeeping.
Stayed 4 nights in Oct 2024

10/10 Excellent

poul

Liked: Cleanliness, property conditions & facilities
Friendly and helpsom peppe. Nice room.
Stayed 2 nights in Dec 2025

6/10 Okay

Niels Ingemann

Liked: Cleanliness, room comfort

Average good hotel

Reasonable hotel compared to price and place
Stayed 2 nights in Jul 2024

8/10 Good

XIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time staying at this hotel and I will stay here again when I come to Suzhou next time.
Stayed 5 nights in Apr 2024

6/10 Okay

Oberschneider

Hotel is getting a bit old, aircon needs to be set to 16 deg to cool a little. Good location though.
Stayed 2 nights in Oct 2024

2/10 Terrible

Jun

Terrible Service
Stayed 3 nights in Feb 2025

8/10 Good

WON CHUL

Liked: Cleanliness
Breakfast good, but no bbutter
Stayed 1 night in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service
Cleaness
Stayed 2 nights in May 2023

4/10 Poor

Sinisa

Liked: Cleanliness
Disliked: Staff & service, amenities
Staff at this 5 star hotel is terrible. They don't know any language except Chinese. It is unbelievable that 5 star hotel doesn't have English speaking staff. Not at the reception, not at breakfast restaurant not anywhere. At checkout I wanted to pay for my laundry service where after 20 minutes of "just a moment sir", after each of my question "what are you doing", I discovered that they didn't understand what I want but they was trying to locate my shirts which was delivered to my room a day before!!?? While I was waiting on the reception, their air-condition was broken and everyone at hotel lobby was sweating since huge humidity. They do not understand a simple word which is not in Chinese. Not to mention room "smoking smell" and burn marks on carpet on a "non smoking" floor, where they offer to me that staff come and open a window and allow fresh air to "clean" the smell. Not a 5 star service, and not for sure 5 star hotel. I stayed many times at other Shangri-La hotels and this Suzhou one is not even close to Shangri-La quality and service. Should avoid for your stay at Shangri-La Suzhou!
Stayed 4 nights in Jun 2024

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk fint hotell med alle fasiliteter
Stayed 3 nights in Sep 2025

10/10 Excellent

Shinjiro

親戚のために予約しましたが、朝食も美味しくスタッフも親切で、素晴らしかったです。
Stayed 4 nights in Jun 2025

10/10 Excellent

Yuta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全て良し
Stayed 1 night in Apr 2025

6/10 Okay

TAKAYUKI

朝食はおいしい

写真に洗浄機付きトイレが映っていたので、近隣より少し高かったけど予約しました。実際の部屋には設置されていませんでした。シャングリラホテルなら標準と思っていましたが、この点だけは残念でした。
Stayed 1 night in Mar 2025

10/10 Excellent

Dowan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 청결합니딘 위치도 좋습니다
Stayed 5 nights in Jan 2024

8/10 Good

Ta Chun

Liked: Cleanliness, room comfort

房内老旧的香格里拉

房内虽大，但设施非常老旧。竟然还有24吋的电视，遥控器简直可以当作古董了。酒店位置地图上看来是在龙湖天街不远，实际上走路还是要个10分钟左右，在寒冷的12月，根本不想出门走过去。住的是高楼层，景观不错。
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

日本人街に最も近い

日本人街近く、地下鉄は遠い。
Stayed 1 night in Nov 2021

8/10 Good

BO

Liked: Staff & service, property conditions & facilities, room comfort

旅行

中规中矩的服务
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
属于老牌的高端酒店，交通便利，服务周到，位于新区cbd，对面就是龙湖，购物吃饭极度便利！
Stayed 1 night in Jan 2021

10/10 Excellent

shujiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

立地、部屋ともによし

蘇州新区日本料理屋が集中する商業街が徒歩圏と非常に便利な立地。部屋も申し分ない。
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
廊下でタバコの匂いがした。かなりがっかりした。someone smoked in his room or somewhere in the hotel. So disappointed.
Stayed 1 night in Apr 2020