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Four Seasons Hotel Hangzhou at West Lake

5.0 star property
Luxury Hangzhou hotel connected to a shopping center, steps from Hangzhou Botanical Garden

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Four Seasons Hotel Hangzhou at West Lake

Indoor pool, sun loungers, lifeguards on site
Hypo-allergenic bedding, down comforters, minibar, in-room safe
Exterior
Exterior
Hypo-allergenic bedding, down comforters, minibar, in-room safe

Reviews

9.8 out of 10

Exceptional

Popular amenities

9.8 out of 10
Guests loved the amenities.
  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included
The price is NT$16,959
NT$19,775 total
includes taxes & fees
Sep 22 - Sep 23
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Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Grand Terrace Room King

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Grand Terrace Room King

Highlights

Terrace
Yard
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 22 Ping (73 square meters)
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Garden View Room 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Garden View Room 2 Double Beds

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 22 Ping (73 square meters)
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Garden View Room King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Garden View Room King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 22 Ping (73 square meters)
  • Sleeps 3
  • 1 King Bed

View all photos for Lagoon Suite

Lagoon Suite | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Lagoon Suite

Highlights

Furnished patio
Yard
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 39.32 Ping (130 square meters)
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Garden View Room King

Panorama Garden View Room King | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Panorama Garden View Room King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 24 Ping (79 square meters)
  • Sleeps 3
  • 1 King Bed

View all photos for Garden View Room King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden View Room King Bed

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 19.05 Ping (63 square meters)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal West Lake Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Royal West Lake Suite

Highlights

Furnished patio
Yard
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 39 Ping (129 square meters)
  • Sleeps 3
  • 1 King Bed

View all photos for Lotus Suite

Lotus Suite | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Lotus Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
  • 36.31 Ping (120 square meters)
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for West Lake Suite

West Lake Suite | Exterior

West Lake Suite

Highlights

Furnished patio
Yard
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 42.38 Ping (140 square meters)
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Garden View Room 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden View Room 2 Double Beds

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 19.05 Ping (63 square meters)
  • Sleeps 3
  • 2 Double Beds

View all photos for Grand Terrace Room 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Grand Terrace Room 2 Double Beds

Highlights

Terrace
Yard
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 22.09 Ping (73 square meters)
  • Sleeps 3
  • 2 Double Beds

View all photos for Themed Room - Courtyard-View

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Themed Room - Courtyard-View

  • Sleeps 3
  • 1 Queen Bed

View all photos for Guestroom - Courtyard-View (Queen bed)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Guestroom - Courtyard-View (Queen bed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal West Lake Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Royal West Lake Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Guestroom - Courtyard-View

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Guestroom - Courtyard-View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Lagoon Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Lagoon Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Panorama Garden View Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Panorama Garden View Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Three-Bedroom Mansion

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Three-Bedroom Mansion

  • Sleeps 6
  • 3 Queen Beds

View all photos for Guestroom - Garden-View, Courtyard-View (Double bed)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Guestroom - Garden-View, Courtyard-View (Double bed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Lotus Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Lotus Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Duplex Villa - 1-Bedroom

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Duplex Villa - 1-Bedroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Guestroom - Garden-View (2 Beds)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Guestroom - Garden-View (2 Beds)

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Garden-view Double Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Garden-view Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for West Lake Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

West Lake Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Guestroom - Garden-View (Queen bed)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Guestroom - Garden-View (Queen bed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Garden-view Twin Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Garden-view Twin Room

  • Sleeps 2
  • 2 Double Beds

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The price is NT$5,427
NT$6,328 total
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About the neighborhood

Map
5 Lingyin Road, Hangzhou, Zhejiang, 310013

What's nearby

  • Hangzhou Botanical Garden - 1 min walk
  • Zhejiang University Yuquan Campus - 14 min walk
  • West Lake - 2 min drive
  • Lingyin Temple - 3 min drive
  • Hangzhou Tower Shopping Mall - 6 min drive

Getting around

  • Huanglong Cave Station - 2 min drive
  • Hangzhou East Railway Station - 12 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 26 min drive

Restaurants

  • ‪朴墅 - ‬11 min walk
  • ‪玖號餐厅 - ‬9 min walk
  • ‪青芝坞 - ‬11 min walk
  • ‪火狐狸本色川菜 - ‬8 min walk
  • ‪山外山菜馆 - ‬7 min walk

About this property

Four Seasons Hotel Hangzhou at West Lake

Luxury boutique hotel near Hangzhou Botanical Garden
Located close to Quyuan Park and Yui Fei Temple, Four Seasons Hotel Hangzhou at West Lake provides a terrace, a garden, and a playground. Indulge in a body wrap, a facial, and a massage at The SPA, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and al fresco dining. Fitness classes and yoga classes are offered at the gym; Four Seasons Hotel Hangzhou at West Lake also has a hair salon, an arcade/game room, and dry cleaning/laundry services. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a bar and a business center.
Additional perks include:
  • An indoor pool with sun loungers and a lifeguard on site
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and free bicycle rentals
  • Express check-out, babysitting (surcharge), and smoke-free premises
Room features
All 78 individually decorated rooms feature comforts such as 24-hour room service and wet bars, as well as thoughtful touches like pillow menus and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Highchairs, baby baths, and children's slippers
  • Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and designer toiletries
  • LCD TVs with satellite channels and DVD players
  • Separate sitting areas, children's dinnerware, and free infant beds

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 308 for adults and CNY 154 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Jin Sha Chinese Resaurant
  • WLB Restaurant

Things to do

  • Arcade/game room
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Baby bath
  • Babysitting (surcharge)
  • Children's dinnerware
  • Children's games
  • Children's toys
  • DVD player
  • Free children's club
  • Free crib
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Computer station
  • Conference center (5,543 square feet of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2010
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • iPod dock
  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 292.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 308 for adults and CNY 154 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 292.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Four Seasons Hangzhou West Lake
Four Seasons Hotel Hangzhou West Lake
Four Seasons Hangzhou West
Four Seasons Hangzhou At West
Four Seasons Hotel Hangzhou at West Lake Hotel
Four Seasons Hotel Hangzhou at West Lake Hangzhou
Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou

Frequently asked questions

Does Four Seasons Hotel Hangzhou at West Lake have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Four Seasons Hotel Hangzhou at West Lake?

As of 2024/9/21, prices found for a 1-night stay for 2 adults at Four Seasons Hotel Hangzhou at West Lake on 2024/9/22 start from NT$16,959, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Four Seasons Hotel Hangzhou at West Lake pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Four Seasons Hotel Hangzhou at West Lake?

Self parking is free at this property.

What time is check-in at Four Seasons Hotel Hangzhou at West Lake?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available from 3:00 PM–6:00 PM for a fee.

What time is check-out at Four Seasons Hotel Hangzhou at West Lake?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Four Seasons Hotel Hangzhou at West Lake located?

This family-friendly Hangzhou hotel is located in the historical district, within a 10-minute walk of Hangzhou Botanical Garden and Quyuan Park. Yui Fei Temple and Su Di Causeway are also within 1 mi (2 km). Huanglong Sports Center Station is 29 minutes by foot and Huanglong Cave Station is 30 minutes.

Four Seasons Hotel Hangzhou at West Lake Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 153 out of 171 reviews" "
Rating 8 - Good. 15 out of 171 reviews" "
Rating 6 - Okay. 2 out of 171 reviews" "
Rating 4 - Poor. 0 out of 171 reviews" "
Rating 2 - Terrible. 1 out of 171 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Yajun

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Qisheng

Liked: Cleanliness, staff & service, property conditions & facilities
Must stay hotel next time
Stayed 1 night in Jul 2024

10/10 Excellent

Aloysius

Stayed 3 nights in May 2024

10/10 Excellent

Chen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jin sha restaurant needs improvement
The hotel is awesome! The only thing that we do not like is the jin sha restaurant at the hotel. Before we checked in, I did a lot of research online and this restaurant is supposed to be one of the best places to get local hang zhou cuisine. But we are very disappointed by the quality of the food despite of the fact that it is very expensive.
Stayed 2 nights in May 2024

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to the lakefront, however, quite crowded during the day.
Stayed 1 night in Mar 2024

10/10 Excellent

FENG

Liked: Cleanliness, staff & service, property conditions & facilities
We love the service and property
Stayed 1 night in Apr 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

YAN, Palo Alto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service, nice location near West Lake, and nice restaurant on site.
Stayed 2 nights in Nov 2023

10/10 Excellent

Wenzhe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

YILIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Monty, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting, idealic location.
Stayed 1 night in Oct 2023

10/10 Excellent

Wing Chi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and facility The environment is magnificent Very relaxing trip and place to stay

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Special stay, service is amazing, great location, great breakfast.
Stayed 3 nights in Aug 2021

10/10 Excellent

JEANCLAUDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is perfectly located for walks around the Lake. It has a large and beautiful chinese style garden. The breakfast is also top class. Staff very friendly. One special praise for Amy Chen who serves in breakfast team, she is so amicable and kind!
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Sophie, Boston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful design and setting. Like a classic Chinese garden. Beautiful walkways.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hangzhou
Food and service are tip top. Concierge staff are super friendly and helpful, high English standard. The best hotel I ever stayed in Asia.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, right next to the lake, quite . Beautifully maintained. Recommend! The only reservation: traffic can be very congestion especially during holidays. Hard to gat taxi.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018