Madison Center 4 Stars Hotels

"Nice Room - Overlooks Yale’s campus. "

"We’ve stayed here 8 times during the past 3 years because we love the design and history, but be advised of issues: This is not a 4-star hotel, as advertised. By definition, a 4-star hotel minimally has porters to help with luggage and offers room service. Marcel has neither. The front desk person does his/her best and will help with luggage in a pinch, but we’ve never seen a porter, even when we struggled. If you want to eat in your room, you order takeout from the hotel restaurant and then go down in person to carry it up to your room in awkward bags. Managing to carry wine glasses and a bottle was made more difficult by the very long time we awkwardly waited for the hostess to retrieve the bottle while juggling other tasks. And when she forgets to include the utensils, you have to run back down to wait some more. (The kitchens of the Chairman suites have no supplies, incl utensils and glasses.) Lights are operated remotely and confusedly from a central touchpad, which can be finicky. Finally, the exterior doors of the hotel don’t open by hand or automatically (the developer’s concession to the Historic Buildings Commission). You push a not-obvious button to open them; though the front desk person usually notices when you approach and can push a remote button. On the positive side, the windows are large and very well glazed such that rooms are wonderfully free of outside noise. There are plenty of great EV chargers and free parking. But you have to REALLY love eccentricity."

"Amazing room and view from the room was perfect! "

"I always like staying at Graduate hotels as they are cozy, thoughtfully designed and have a nice little on-site coffee shop. This one was historic, which gave it more character, and was right in the heart of New Haven. The staff were great but they weren’t always around at the front desk when I needed them. The wifi went out for a bit but they fixed it. The parking situation (at a nearby garage) wasn’t clear but I figured it out."

"Wonderful staff"