Mancelona 3 Stars Hotels

"Nice resort"

"The location and facility itself was more than acceptable. The lodge is badly in need of maintenance and repair. It rained the night we stayed and we woke up to a flooded bathroom. The dining room was not open. The receptionist was not personable or accommodating. Questions were answered as if I was bothering her. Not a warm and friendly reception."

"The room was clean. Due to a weather event, when staff could not come in to work, we did not receive consistent housekeeping; but the front desk staff saw to our housekeeping needs and the room was well-cleaned when we arrived. The staff (Tyler, Sean, Tom, and more) were courteous, kind, and provided us with necessary services above and beyond. The snow storm lasted longer and brought more snow, and there were difficulties, but our stay in the hotel was made more comfortable and our final departure easier by staff support. Once the new rooftop bar is in place (with some food?), it will solve one of the deficits now; but the breakfast served (now) was more than adequate. It's a little farther out of town than we would have preferred but the other amenities (including the kitchen capacity) made up for it, especially during the snow storm. "