Ballantyne East 3 Stars Hotels

"It was well cleaned "

"Clean room and very friendly staff. I will definitely stay here when I come back to Charlotte"

"You have to leave your room key inserted to keep the lights on! Checked out 8:15 this morning still no receipt 4 hours later confirming checkout. No receipt from valet either, requested one and was either sent the wrong one or was charged for an extra day. This place doesn’t seem to have their act together. Restaurants kitchen hours aren’t as posted and staff was less than helpful and didn’t want to be bothered with my business. Had to circle the building 4 times to enter the driveway for valet parking and still unable to enter as the same cars were just sitting there. Had to pay to park in a lot down the street to check in. All in all the hotel itself is nice but the staff and the organization are seriously lacking."

"Walked into room, it smelled. Chair was filthy and room had one half used roll of TP. Surfaces in kitchen had been wiped, as you could see streaks of filth. AC in bar/eating area was out in main floor. Which made it kind of miserable to be there. It has location working for it next to Spectrum Center."

"Staff was friendly and engaging. Location was perfect "